The FIVE DYSFUNCTIONS of a TEAM Author - Patrick Lencioni Presentation: Nikki MacRae Senior Human Resource Manager

Session Objectives  Overview of book  Understand the Model  Practical tools review  Discuss current challenges  Generate ideas for overcoming the 5 dysfunctions

Overview of the book  The Fable –Luck –Underachievement –Lighting the Fire –Heavy Lifting –Traction  The Model –Overview of the Model –Team Assessment –Understanding and Overcoming the Five Dysfunctions

The Fable  Story: small technology company  Generalized characters  Lack of Leadership  Heavy politics within leadership team  Focus: Building Teams

Overview of the Model  Absence of Trust  Fear of Conflict  Lack of commitment  Avoidance of Accountability  Inattention to Results

Overview of the Model (con’t)  A well functioning team –Trust team members –Unfiltered debates –Commit to decisions and plans of action –Hold each other accountable –Focus on achievement of results

Team Assessment  Team members complete assessment  Review results  Discuss Discrepancies  Determine implications for the team

Practical Tools: Trust  Solutions: –Personal Histories –Team Effectiveness –Personality and Behavioral Preference –360-Degree Feedback  Leader: Demonstrate vulnerability

Practical Tools: Fear of Conflict  Productive conflict vs. destructive fighting  Back-channel personal attacks  Time  Solutions: –Mine for conflict –Reinforce healthy debate  Leaders: allow debate

Practical Tool: Lack of Commitment  Cause: Need for Consensus and Certainty  Impact to employees  Solutions: –Cascading Messaging –Decision deadlines –Contingency & Worst Case Scenarios  Leader: OK with wrong decisions

Practical Tools: Avoidance of Accountability  Difficult conversations  Peer pressure  Solutions: –Publication of Goals and Standards –Simple and Regular Progress Reviews –Clear Expectations –Team rewards  Leader: Team to be primary accountability mechanism

Practical Tools: Inattention to Results  Company Goals vs. team status & individual status  Solutions: –Public Declaration of Results –Results Based Rewards Activity & effort vs. achievement of results  Leader: Focus on results

Current Challenges?  What ‘dysfunctions’ sound familiar?  How would you like your team to improve?

Team Development  What would you like to take back to your teams?  How will you implement change?  When?

Questions?