People with reduced mobility  Old people  People with children  Disabled people (permanent or temporary) 80%-85% society

Information  Providing correct information  Providing information for all  Blind people  Visually impaired people  Deaf people  Hearing impaired people  People with mental disability What did she say? ?

Correct help  Personal have to be educated and instructed how to help

Environment accessibility  Let everyone use it.  Solution should be usable

Satisfied customer Correct help Information Accessible environment Attitude Trained personnel

Coach terminal Bus Destination How much time you need to put person on board WC on the way Information how to get service Providing help to get off the bus

Latvian Railway  We gave advise to Latvian railway company for temporary solution while new trains are coming.  9 stations are accessible  We educated personal how to help

Riga coach terminal  52 staff have been educated about disability issues.  There has been made meeting point providing necessary help.  24 persons already used this opportunity.

Most importantly, thanks to Riga Rotary club, Riga coach terminal started this process in Latvia and showed to others how to provide service for everyone.

Future