Communication & Leadership: From Club to Career Presented By: Jeanne Heil, DTM Keith Nielsen, DTM

Club Mission Statement We provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth.

Communication is the imparting or exchanging of information or news. Successful communication includes:  Sender  Receiver  Common Understanding

Ask yourself… Who do you communicate with in your club? What do you communicate about? When do you communicate with your club? Where do you communicate with your club? How do you communicate with your club? Why do you communicate with your club? Communication Starts in Our Clubs

Successful communication includes: Sender Receiver Common Understanding Communication Starts in Our Clubs

Effective Communication Before The Meeting  Confirm the agenda/roles  Speakers and Evaluators  Speakers and Toastmaster  Sergeant At Arms  Presiding Officer

Effective Communication During The Meeting  Toastmaster  Speakers  General Evaluator  Evaluators  Grammarian  Timer  Presiding Officer

Effective Communication After The Meeting  Toastmaster  Speakers and Evaluators  President  Vice President Education  Others?

 Speaking  Listening Communicating Beyond Your Club

 Interpersonal skills  Conflict Resolution  Reaching a consensus  Giving Feedback  Receiving Feedback  Presentations  Facilitating Discussions  Leading a meeting  Delivering a message Communicating Beyond Your Club

Communication Skills In Action Toastmasters Club  Toastmaster  Speaker  Evaluator  Grammarian  Table Topics Master  Table Topics Respondent Home/Work  Time Management  Delivering a Message  Constructive Feedback  Listening/Teaching  Meeting Preparation  Impromptu Speaking

Leadership The art of getting someone else to do something you want done because he wants to do it. ~Dwight D. Eisenhower

 Leaders Are:  Emotionally Mature  Independent  Strong Willed  Courageous  Ambitious  Resilient  Charismatic Effective Leaders

 Leaders Are:  Quick  Knowledgeable  Good Judges  Foreseeing  Centered with strong values  Deliberate in their leadership STYLE Effective Leaders

Leadership Style is a consistent and distinctive pattern of behavior on the part of the person acting in the leadership role.  Determining Your Style  How you think  How you influence others  How you guide day-to-day actions  How you employ structure Leadership Style

Your leadership style has an enormous influence on your team’s effectiveness. What is your leadership style? What does your team perceive as your leadership style? Leadership Style

 Reflection - The Thinkers  Evaluate the situation  Clarify the vision  Set the direction  Establish priorities  Influence – The Salesmen  Mobilize the skills of the team  Use personal persuasion  Idea selling  Hands on interaction Four Components of Leadership Style

 Action - The Doers  Highly Directive or Highly Permissive  Direct the team’s activities  Allow the team to act on its own  Structure – The Process People  Create structure and procedures  Assigning responsibilities  Communicating  Problem solving  Managing resources Four Components of Leadership Style

These four key components – Reflection, Influence, Action Structure – overlap and combine to become a person’s distinctive leadership style. Four Components of Leadership Style

ReflectionStructureInfluenceAction Four Components of Leadership Style

Leadership in Action Club Level  President  VP Education  VP Membership  VP Public Relations  Treasurer  Secretary  Sergeant At Arms  Immediate Past President Home/Work  Team Building  Organization  Recruiting  Celebration  Budgeting  Record Keeping  Time Management  Mentoring

 Area Governor  Division Governor  District Secretary  District Treasurer  Lt. Governor Marketing  Lt. Governor Education & Training  District Governor  Regional Advisor  International Director Leadership Beyond Your Club

6 - “I admit I made a mistake” 5 – “You did a good job” 4 – “What is your opinion?” 3 – “If you please” 2 – “Thank you!” 1 – “WE” Least important word – “I” The Most Important Words

 Practice in your clubs  Refine your skills  Expand beyond your club “Let us share with others the benefits we have gained for ourselves.” ~Ralph C. Smedley Communication and Leadership