The Company You Keep ® 1 Performance Tips & Career Advice 2010 IABA Annual Meeting Eric Sherman Vice President & Actuary New York Life Insurance Company 2010 IABA Annual Meeting Eric Sherman Vice President & Actuary New York Life Insurance Company August 6, 2010

2 Agenda Speaker Background Tips and Advice Quotes Q & A Speaker Background Tips and Advice Quotes Q & A

3 Tips and Advice Make your manager’s life easier Make your customer’s life easier Be a sponge Invest in yourself Be organized Act professionally Make your manager’s life easier Make your customer’s life easier Be a sponge Invest in yourself Be organized Act professionally

4 Tips and Advice Ask for feedback Always give a good effort Seek help Network Show ambition Be yourself Ask for feedback Always give a good effort Seek help Network Show ambition Be yourself

5 Quotes For success, attitude is equally as important as ability. -Harry F. Banks Ability is what you are capable of doing. Motivation determines what you do. Attitude determines how well you do it. -Lou Holtz Doing little things well is a step toward doing big things better. For success, attitude is equally as important as ability. -Harry F. Banks Ability is what you are capable of doing. Motivation determines what you do. Attitude determines how well you do it. -Lou Holtz Doing little things well is a step toward doing big things better.

6 Quotes He that is taught only by himself has a fool for a master. - Hunter S Thompson Even if you are on the right track you’ll get run over if you just sit there. –Will Rogers He who can take advice is sometimes superior to him who can give it. –Karl von Knebel Be better prepared than you think you will need to be. He that is taught only by himself has a fool for a master. - Hunter S Thompson Even if you are on the right track you’ll get run over if you just sit there. –Will Rogers He who can take advice is sometimes superior to him who can give it. –Karl von Knebel Be better prepared than you think you will need to be.

7 Quotes The real opportunity for success lies within the person and not in the job. –Zig Ziglar Remember that the only dumb question is the one you didn’t ask. You miss 100% of the shots you don’t take. - Wayne Gretzky The real opportunity for success lies within the person and not in the job. –Zig Ziglar Remember that the only dumb question is the one you didn’t ask. You miss 100% of the shots you don’t take. - Wayne Gretzky

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