Colorado Department of Health Rob Garcia, Inspections and Maintenance Specialist Sam Vickery, Manager of Sales, Healthcare Specialist Emergency Call Systems Life Safety or Liability?

Company Overview Serving the Rocky Mountain Region since 1998 Veteran-Owned, Privately-Held Company; HUB/Enterprise Zoned Headquartered in Denver, Colorado w/ Strategic Satellite Offices: Grand Junction & Pueblo, Colorado; Casper, Wyoming; and Rapid City, South Dakota Systems Integration Team including: Communication, Video Surveillance, Access Control, Data Cabling, Sound/Audio Solutions, and Service/Installation Capacity “Beacon Communications should be proud and impressed with the service you provide.” - Edward C. Clements, Rose Medical Center, Denver, CO “ Arnold’s attention to detail, willingness to please the customer, and maintain the construction schedule (no matter how tight it may be) is what separates him from most technicians.” - Steve J. Eastling, Batten & Shaw, Inc. General Contractor “Bonnie seems to have an unlimited amount of energy and holds firmly to the conviction that if it’s worth doing, it’s worth doing right.” - Tim Masters, Sky Ridge Medical Center, Lone Tree, CO

Emergency Call Systems Implied Level of Safety Customer Satisfaction

A Wide Variety

3 Basic Types of Systems Hardwired Traditional pull-cord stations in bathrooms, bedside, etc. Room stations are connected with cabling to a control panel Telephone Based Utilizes the building telephone cabling to connect the system Usually has a special phone as part of the system (i.e. Lifeline) Wireless Currently the most popular type of system Easy to install, allows stations and pendants to be move around

Hardwired Systems Connection Problems Burned out Bulbs and Worn Switches Remodeled Areas Power Supplies Battery Back-up

Telephone Based Systems Connection Problems Line Seizure Misconnections Busy Signals and Line Rollover Programming Issues Based On Caller ID

Wireless Systems Reception Between Device and Receiver Low Battery Dead Battery Location in the building Mixed-up pendants

Other Devices Pocket Pagers Reporting Software Wireless Phones Printers Off-site Dialers

A Four Step Plan! MaintainDocument InspectTest Minimum, twice per year! Every switch, light, annunciation, everything! Visual inspection by staff. Spare call stations, bulbs Maintenance Agreement ! If it’s broken, fix it now! Keep an active log (excel or data base) of all system activity! 12 34

Manager of Sales & Marketing: Sam Vickery, Manager of Operations: Kevin Whitley, Headquarters: 4242 Delaware Street Denver, CO Toll Free: (800) Phone: (303) Fax: (303) Q & A