Lim Sei cK

1. Which of the following statements is false about organizational change? a. Pressures for organizational change will drop in the future b. Organizational change involves movement from the organization's present state to a target future state c. Managers need to know how to manage change and how to deliberately change an organization d. People and organizations often resist organizational change

2. Which of the following statements is false about unplanned and planned organizational change? a. Unplanned change happens when pressures for change overwhelm an organization b. Planned change is a systematic effort to move a subsystem or an entire organization to a new state c. A change agent guides the change process, helping managers with planned organizational change d. Planned change typically moves forward smoothly

3. Which of the following statements is false about resistance to change? a. Coercive approaches quickly reduce resistance b. Employees can resist change because they have a low tolerance for change c. Managers can use resistance to change as a reason to get more information d. Employees can resist change because they distrust the change agent

4. Which of the following is not true of organizational development ? a. Organizational development is a short-term, systematic, and prescriptive approach to organizational change b. Organizational development builds mechanisms that let members get feedback about the state of the organization c. Feedback about the state of the organization encourages all members to focus on continuous improvement d. Organizational development tries to create a flexible organization

5. All the following characterize the feedback phase of organizational development except a. The consultant offers a preliminary diagnosis of the client system b. Discussions during the feedback meeting only focus on the consultant's preliminary diagnosis c. The consultant and organization members collaboratively arrive at a diagnosis d. There typically are a limited number of feedback meetings

6. Which of the following statements is false about leadership and organizational change? a. A vision offers a view of the future b. An effective vision is future oriented and compelling c. A person with the leadership mystique can build a power base for organizational change d. Managers change organizations

7. Which of the following is the major source of change affecting large number of organizations today? a. Corporate governance b. Globalization c. Business ethics d. Cultural change

8. All of the following are examples of external forces for change EXCEPT: a. Workforce diversity b. Globalization c. Company crisis d. Ethical behavior

9. Usually in organizations, who is responsible for managing change activities? a. Senior management b. Consultants c. Managers d. Employees

10. Which of the following is the individual source of resistance to change? a. Structural inertia b. Threat to expertise c. Fear of unknown d. Threatened power

11. Which of the following is the process of planned change and improvement of the organization through application of knowledge of the behavioral science? a. Organizational culture b. Organizational theory c. Organizational change d. Organizational development

12. Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them? a. Process consultation b. Survey feedback c. Inter-group development d. Sensitivity training

13. Which of the following item(s) can be considered warning sign(s) of a need to change culture? a. Poor group relations b. Adequate morale c. Long-term vision d. All of the above

14. When an industrial organization installs specialized equipment to monitor potentially hazardous emissions due to environmentalist pressure, they are in essence experiencing change that is __________. a. Unplanned b. Temporary c. Planned d. Guided by upper-level management

15. When an organization fails to change a processing method that has been proven to be less effective than newer methods now available, it can be stated that the organization is dealing with ____________. a. Company inertia b. Habit c. Fear of the unknown d. Fear of economic threats

SOLUTIONS 1. D 2. D 3. A 4. A 5. D 6. D 7. B 8. C 9.C 10. C 11. D 12. B 13. A 14. A 15.A

END OF COURSE. NO MORE P&O  NO MORE BEH NO MORE DIN NO MORE MUQSIT 