Altiris™ Client Management Suites Presenter’s Name August 19, 2015

22 Source: IT Spending Survey: 2009 Under the Knife, Sarah Friar, Goldman Sachs IT Spending Survey of 100 managers with strategic decision-making authority at multi-national Fortune 1000 Companies, November 10, 2008, SandHill.com Expected decline in IT Spending for 2009

Agenda Symantec Confidential Challenges at the Endpoint1 Introducing Altiris Client Management Suite3 Why Endpoint Management?2 Altiris 7 Highlights4 Q&A5

22% Hardware and Software 78% Support and Maintenance 4 80/20 Rule of Management 4 Gartner March 2008: G Support and Maintenance Up to 81% Cost Savings with Altiris over manual efforts (Symantec Customer Study)

IT Pain Points 5 “ I need to manage a growing and increasingly complex environment.” “ We have an upcoming hardware migration project.” “ My help desk staff spends too much time troubleshooting and I’m not sure how many incidents are still open.” “ I think we are paying too much for software licenses but I can’t get an accurate count in my environment.” “ I need a way to track my assets— where are they located, how are they configured and how do they interact with one another.”

6 Good valuePoor value Typical Company Source: Forrester Research, Inc Spending on Maintenance Reduces Flexibility 15% 85% 50% 25% New Initiatives 75% Maintenance IT Spending as of Percentage of Revenue 2-15%

Traditional Protection isn’t Good Enough Anymore 7 Source: SearchSecurity.TechTarget.com Evil geniuses who attack us with zero-day attacks < 5% System configuration represents 2/3 of all system weaknesses 65% 30% can be resolved through patch management 30% 5%

More to learn, license & use Multiple Repositories Unreliable and inaccurate data Extended overhead creating and maintaining loose integration points Maintenance of multiple technology platforms High risk of unsuccessful change activities No understanding of TCO Can’t resolve incidents reactively or proactively Failed CMDB implementations Multiple Reporting tools Management “Silos” Typical IT Organizations and Limitations

Agenda Symantec Confidential Challenges at the Endpoint1 Introducing Altiris Client Management Suite3 Why Endpoint Management?2 Altiris 7 Highlights4 Q&A5

Asset Discovery and Inventory 10 Endpoint Management 10 IT Lifecycle Management Transition and Decommissioning Remote Assistance and Troubleshooting Patch Management Application Packaging and QA Audit and Compliance Software Management Recycle Imaging, Deployment and Configuration Business Continuity Monitor and Track

The Symantec Advantages vs. Management “Silos”

12 DSL Packaging External Data Sources Service Desk SLAs Network Events How Does your organization look? License agreement Lease agreements Warranties Entitlements Asset Repository Receiving Software usage Budgeting Planning Priorities Reporting Security configuration compliance Vulnerability Management CMDB Configuration Mgt. Tools Migration Patching OS imaging Software distribution Discovery Tools UNIX, Linux, Windows, Mac Handhelds Network devices Managed Devices / Configuration Items The Symantec difference

13 Reduce Costs with Client Management Source: Gartner Dec 2005: G Average cost for deploying a new PC Deployment, SWD, Patching, Retirement and Packaging $303 $882

14 Reduce Costs with Client Management Source: Gartner: March 2008: G Cost of Managed Computers TCO of a Desktop PC with Various Levels of Management $5,867 $5,327 $4, 708 $3, 471

15 Endpoint Management Delivers Gain control of IT Gain visibility into all the client systems Take action from within reports/dashboards Get information to IT and decision makers Increase security 15 Reduce the total costs of owning client systems Automate time consuming and mundane tasks Reduce costs of Deployment Management Securing Troubleshooting Bring IT and business together Align process, people and technology Free IT to focus on strategic business initiatives Drive business 15

A Secure Endpoint is a Well-managed Endpoint 16 95% Security problems can be solved by endpoint management John Pescatore, Vice President, Gartner Inc. Source:

Agenda Symantec Confidential Challenges at the Endpoint1 Introducing Altiris Client Management Suite3 Why Endpoint Management?2 Altiris 7 Highlights4 Q&A5

18 Introducing Altiris Client Management Suite Altiris Client Management Suite is a complete systems management solution that reduces total cost of ownership of desktops, notebooks, and handheld devices. Deploy, manage, and troubleshoot systems from virtually anywhere.

Altiris ® Client Management Suite ™ Results Inventory & Discovery Imaging & Provisioning Software Distribution & Patch Management Altiris Client Management Suite 6.0

20 Key Ingredients for Management Inventory and Discovery  Populates CMDB with comprehensive data for discoverable assets  Aggregates data across environment in real time  Assists with software license management  Helps forecast growth requirements Inventory & Discovery Results  GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI  Reed Smith > Reduced inventory time from one month to minutes

21 Software Title Licenses Purchased Actual Usage Overage Cost per License Savings MS Access 3,8903,034856$210$179,760 MS Project 2,3171,2001,117$423$472,491 MS Visio 66606$354$2,124 Adobe Illustrator $650$286,650 Adobe Photoshop $810$213,120 Adobe PageMaker $960$136,890 Attachmate Extra 6,2421,3304,912$300$1,473, GM Brazil License Harvesting Savings Total Cost Avoidance: $2,764,635.00

Key Ingredients for Management Imaging and Provisioning  Comprehensive deployment capabilities  Image-based or scripted OS install  Ongoing updates/re-provisioning  Tools for hands-free and PC user personality migrations  Facilitates implementation of standardized desktop configurations  Reduces risks associated with desktop changes Results  Triple S > Reduced migration time by 85 percent  U.S. Air Force > Responded to new hardware imaging requests in 88 percent less time Inventory & Discovery Imaging & Provisioning

23 Key Ingredients for Management Inventory & Discovery Imaging & Provisioning Software Distribution & Patch Management Software Distribution and Patch Management  Implements policy-based software management  Distribute applications, updates, code, files to target systems  Proactively manage software updates to minimize security risks  Automates patch distribution with one-click creation of collections and policies  Bandwidth-sensitive systems management for the mobile workforce and roaming worker Results  Horizon > Improved software delivery success rate from 60 percent to 90+ percent  Edwards Lifesciences > Able to patch their 2,000 PCs in less than two hours

Symantec Endpoint Protection Inventory Solutions Backup Executive System Recovery 24 Symantec® Management Platform 24 Design Request Publish & Orchestrate Analyze Connect Collect Active Directory HP OpenView Microsoft SMS Remedy Helpdesk Suites and Solutions Software Virtualization Client Management Suite Patch Management Altiris™ SDK Notification Server IT Assets Windows, Linux, Mac, Mobile Devices CMDB Database Intelligence Automation

25 Extend and Enhance Symantec Ghost Solution Suite  Automate routine IT operations  Integrate with approvals and other business systems  Graphical designer and form builder  Leverages the Altiris task and policy engine Altiris Client Management Suite  All the functions of Ghost  Policy-based software delivery  Application management  Software virtualization  Patch management  Backup and recovery  Application usage  Remote control Altiris Total Management Suite  All the functions of Client Management Suite  Server and infrastructure management  Asset management and CMDB  Service desk

Symantec Leads the Way July 2007 “The Forrester Wave ™ : Client Management Suites, Q3 2007” Symantec’s acquisition of Altiris in Q illustrates the impending requirements of integrated security and management—and that is exactly what Symantec delivers. 26Symantec Confidential Natalie Lambert Senior Analyst, Forrester Symantec Offers the Most Mature Client Management Suite Heterogeneous environments Mac-Linux-Windows Virtual environments MSFT-VMWare-Citrix Open Collaborative Architecture

Agenda Symantec Confidential Challenges at the Endpoint1 Introducing Altiris Client Management Suite3 Why Endpoint Management?2 Altiris 7 Highlights4 Q&A5

The New Generation of Systems Management 1 st Generation Point Tools Ad-hoc delivery & troubleshooting Little-to-no automation Multiple databases & spreadsheets New Generation Collaboration End-user focused management Process automation Intelligent software management 2 nd Generation Integration Centralized management Automated common tasks Centralized asset database

Expanded Management Manage more technologies, with greater efficiency, on more platforms Improved installation and configuration –Installed in less than an hour –Minimize installation and configuration errors –Simplify upgrade process Greater enterprise support –Improved security scoping –Server hierarchy and replication Extended platform support –Improved Macintosh and Linux support Greater power, improved ease of use

Notification Servers support multiple regions Inventory and Events forward upstream Policies replicate downstream

Clients retrieve policies from regional Notification Server Site Servers cache packages and execute tasks

Integrated Cast of All Stars You don’t have to choose between best in class and integration SymantecAltiris Altiris Client Management Suite 7 Symantec Ghost Most prevalent imaging in the industry Best in class imaging and deployment Synonymous with cloning and deploying PCs pcAnywhere Market share leader Remote control solution preferred by most Many connectivity features Software Virtualization Solution (SVS) Flexible application virtualization solution Easier, conflict free software deployment Faster application problem resolution Wise Easy-to-use and rapid application packaging Deploy industry standard software packages Create standard corporate software packages Deployment Solution Flexible and scalable deployments Zero-touch, bare metal, and scripted deployments Symantec Ghost Imaging Foundation becomes imaging engine of choice pcAnywhere replaces Carbon Copy SVS integrates into software management features Wise Toolkit comes with suite Wise Package Studio can be purchased as a CMS option Deployment Solution integrates into the Symantec Architecture

Open Collaborative Architecture: Connecting People and Technology Backup & Recovery Service Desk Endpoint Protection Patch Management Workflow Execution Configuration Management Database Monitor Status Close Incidents Distribute Patches Obtain Change Control Approval Update Signatures Kick off Backup Process Test Patches Notify Risk Management Team Comprehensive Network Discovery Common Software Delivery Process Centralized Reporting Remote Administration

34 Altiris 7 Release Update CYQ4 CYQ1CYQ2CYQ3CYQ4 ONDJFMAMJJASOND Client Management Suite 7.0 GA 3/10/09 Server Management Suite GA – 3/16/09 Notification Server 7.0 GA 3/10/09 Service Desk 7.0 Beta 1 Expected in April IT Service Management Suite 7.0 GA – Q4 of 09

Mark Your Calendar Upcoming Altiris 7 Webcast CMS 7 – March 17, 2009 SMS 7 – March 19, 2009

Q&A

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