Justin Cook Data#3 – Principal Consultant (Systems Management) Jeffrey Cook Data#3 – Solution Consultant (Systems Management)

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Presentation transcript:

Justin Cook Data#3 – Principal Consultant (Systems Management) Jeffrey Cook Data#3 – Solution Consultant (Systems Management)

Third party management tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehousing Self Service / Reporting Process Automation Integration Mobile Portal ITIL Processes Change Release Request Fulfilment Incident Problem

Automation CapabilitiesChallenges Self Service Portal Native Workflows Notifications System Connectors Workflows Have Limited Flexibility High Processor Utilisation System Connectors Have Fixed Data Imports

Integration Packs / Activity CategoriesKey Capabilities Integration Packs Including System Center, Exchange, AD System Functions Scheduling and Monitoring File Management Notification Event Logging PowerShell /.NET Scripting Run Programs SQL DB Connectivity File System and Windows