QAD Distributed Order Management

QAD Distributed Order Management Agenda

Distributed Order Management Agenda Opportunities and Challenges The QAD Solution Distributed Order Management in action Opportunities and Challenges Global Business Landscape Global Commerce Challenges The QAD Solution Value and benefits How it all works A day in the life of the Customer Service Rep Distributed Order Management in action

Business Intelligence Manufacturing Controls Demand Supply QXtend Schedules Supplier Supplier Self Service EDI Supplier Consignment Customer Schedules Customer Self Service Customer Consignment Shared Services Compliance Ware-housing JIT/S Lean Distributed Order Mgmt Purchasing Forecasting Supply Chain Planning Service, Support & Returns Financials Multi- National Production Business Intelligence Enterprise Extended Enterprise Key:

Opportunities & Challenges QAD Distributed Order Management Opportunities & Challenges

Becoming a Demand-Driven Enterprise Multi-Channel Distribution Network Fragmented Internal System Landscape Multi-Party Fulfillment Network Manufacturing Order VAR Distributor VAR MFG/PRO eB2 Purchase Order VAR T3 Custom T1 T2 T3 T2 Oracle 10.7 T3 Cust Web Distribution Order Starting in the middle: Extended organizations are dealing with the issue of multiple ERP and legacy systems. Many of these systems do not talk to each other and it is difficult to get complete information about a customer or inventory availability without having to manually track that information down (i.e. picking up the phone and calling another location). Custom Cust SAP R/3 SD Dist OEM Service Order Dist Source: AMR Research

Enterprise Order Management Requirements... Enable customers, distributors and employees to easily place, change and track orders Leverage enterprise data to process and fulfill orders Simplify business processes

Distributed Order Management The QAD Solution

QAD Enterprise Solution Sonic Enterprise Service Bus QAD Enterprise Solution Distributed Order Mgmt User Interface XML/EDI Distributed Order Management - Business Rules, X-ref eB2.1 eB2.1 eB2.1 Asia/Pacific Plant 1 Chicago DC 2 New York Plant 3 Seattle BU 4 Paris Plant 5 London

Managed Complexity Item/Customer Neutrality Global Credit Risk Disparate Item numbers Multiple Customer numbers Global Credit Risk Manage credit risk across the enterprise Improved Visibility Single access point to view all system orders Heads-down or Managed Order Entry Simplified Order Entry Role-based order management Define views and processes Sourcing across multiple sites Sourcing Across Multiple Sites PO/SO processing (EMT) Financial aspects Reduction in manual processes Most global organizations are growing through acquisition. Because of this, they struggle with managing the multiple item and customer numbers that represent the same item or customer. It is very expensive to convert and train everyone on standard naming conventions. These companies are looking at ways to reduce the number of locations that take orders as well as simplify they way they

Distributed Order Management Enterprise Solution Centralized, rule and role-based order management system Enables the enterprise to leverage real-time information in order to… Receive and modify orders Broker and source among participating business units Maintain visibility throughout the order lifecycle

Distributed Order Management Results Reduce Operating Costs – Eliminate manual processes, reduce error rates and exceptions, and efficiently execute distributed order fulfillment Improve Visibility and Regulatory Compliance – Harmonize and provide visibility of enterprise customer orders, customer credit risk, and inventory Improve Order Fill Rates – Access enterprise inventory and manage sourcing Increase Customer Satisfaction – Provide customers with reliable order commitments and real-time order status Reduce Operating Costs: Eliminate manually checking multiple systems for available inventory across all locations More accurate order promising (reduces expediting) Aggregated customer information for easy access by customer service rep. saves time and increases the amount of calls that can be taken. Improve Visibility and Regulatory Compliance: Complete visibility of all enterprise orders in one view Provide real-time visibility of customer credit risk & inventory across the enterprise Elimination of manual processes reduces error rates Improve Order Cycle Times: Improved management of sourcing orders Improved accuracy of promise date Better communication with production facilities and partners

QAD Enterprise Solution Distributed Order Mgmt User Interface Distributed Order Management - Business Rules, X-ref Distributed Order Management core components Order Management built for the internal Customer Service Representative (CSR) Business rules for Ownership, Sourcing, Credit check Data translation management from global to business unit Order line independence for ship-to address, ship via, sourcing

QAD Enterprise Solution Sonic Enterprise Service Bus QAD Enterprise Solution MFG/PRO Business Processes Enterprise Material Transfer (enhanced) Best Pricing, Freight, Global Tax Management Consignment, ATP Enforcement, European Accounting Currency Conversions Trade Management Consolidated invoicing (by global sales order) eB2.1 eB2.1 eB2 Asia/Pacific Plant 1 Chicago DC 2 New York Plant 3 Seattle BU 4 Paris Plant 5 London

QAD Enterprise Solution – Phase 1 Sonic Enterprise Service Bus QAD Enterprise Solution – Phase 1 Distributed Order Mgmt User Interface XML Distributed Order Management - Business Rules, X-ref eB2.1 eB2.1 Plant 1 Chicago DC 2 New York Plant 3 Seattle BU 4 Paris Plant 5 London

QAD Enterprise Solution – Phase 1.1 Sonic Enterprise Service Bus QAD Enterprise Solution – Phase 1.1 Distributed Order Mgmt User Interface XML Distributed Order Management - Business Rules, X-ref eB2.1 eB2.1 eB2 Asia/Pacific Plant 1 Chicago DC 2 New York Plant 3 Seattle BU 4 Paris Plant 5 London

QAD Distributed Order Management A day in the life

Distributed Order Management A day in the life Flexible Sales Order Management High-speed order entry Managed order processing Easy to navigate order inquiry and drill down Flexible Sales Order Management Built for the Customer Service Representative (CSR) High speed order entry with automated ownership, credit check, sourcing Exception processing with access to extended order data, inventory, credit, and overrides for ownership, sourcing Easy to navigate order inquiry and drill down Templates for segregation of duty Data Harmonization and Rationalization Enterprise Customer Credit Credit check includes open orders and invoices Access to Enterprise-wide order network

Distributed Order Management MFG/PRO

Distributed Order Management Quick Order Entry Distributed Order Management CSR enters - Customer, PO, Items, Quantities, etc… Flexible Sales Order Management Built for the Customer Service Representative (CSR) High speed order entry with automated ownership, credit check, sourcing Exception processing with access to extended order data, inventory, credit, and overrides for ownership, sourcing Easy to navigate order inquiry and drill down Templates for segregation of duty Data Harmonization and Rationalization Enterprise Customer Credit Credit check includes open orders and invoices Access to Enterprise-wide order network MFG/PRO

Distributed Order Management Submit Sales Order Distributed Order Management SUBMIT INITIAL/DRAFT INITIAL Sourcing/Ownership Rules Submit Credit Rule/Check Broker Order(s) LA UK SO SO Ack Ack PO Price, Freight, Tax, Credit MFG/PRO EMT Orders

Distributed Order Management Demo http://exli503.qad.com Login demo Password demoex

QAD Distributed Order Management Roadmap

QAD Distributed Order Management Product Roadmap Multi-channel support (CSS) Configured Product support Return Material Authorization (RMA) support Workflow Enhanced Alert Engine Global Product Information Management (PIM) Support for diverse ERP systems Replenishment/VMI across the supply chain

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