The Adjutant General Directorate “People Always... Mission First” TSGLI Ambassador Orientation Brief

The Adjutant General Directorate “People Always... Mission First” 2 Agenda Introductions  Welcome!  Ground Rules  Roll Call What is TSGLI? The TSGLI Ambassador Program Q&A

The Adjutant General Directorate “People Always... Mission First” 3 TSGLI Program Background Congressionally mandated insurance program effective 1 December 05 –Department of Veterans Affairs is proponent agency providing guidance to all Services (Purple) –Each branch of Service administers their own program –Traumatically injured Soldiers provided short-term financial support –Non-option bundled with Servicemembers’ Group Life Insurance (SGLI) –Program falls under U.S. Army Human Resources Command, The Adjutant General Directorate, U.S. Army Physical Disability Agency Awarded through claims process –Soldier initiates claim which is adjudicated by Army TSGLI office and paid by OSGLI (Prudential) –One-time payouts range from $25,000-$100,000 per event depending on injury –Reconsideration and appeal is possible –Free financial counseling is available through Financial Point

The Adjutant General Directorate “People Always... Mission First” 4 TSGLI Eligibility – Two Programs RETROACTIVE Related to combat zones PROSPECTIVE Any time, anywhere 7 October 2001 – 30 November December 2005 – Forward Qualifying traumatic injury must occur while on orders in a Combat Zone Tax Exclusion (CZTE) area Soldier does not have to be currently serving in Army SGLI coverage not necessary Qualifying traumatic injury can occur under any circumstances—doesn’t have to be combat-related Traumatic injury does NOT have to occur while on orders Soldier must have SGLI coverage

The Adjutant General Directorate “People Always... Mission First” 5 Qualifying Traumatic Injuries or Losses Burns Other traumatic injuries resulting in loss of Activities of Daily Living (ADL’s) A loss of ADL’s means complete dependence on another person for: dressing, bathing, toileting, transference, continence, and eating Brain Injury or Coma Paralysis Loss of Sight, Speech or Hearing Amputation As a result of (event examples)Qualifying injuries (losses) Losses #1-43 Loss #44 Improvised Explosive Device Rocket Propelled Grenade Training Accident Motorcycle Accident Civilian Aircraft Accident Vehicle Borne Improvised Explosive Device Small Arms Civilian Car Accident Definition: Physical Injury or loss caused by external force or violence

The Adjutant General Directorate “People Always... Mission First” 6 TSGLI – Takeaways 1.Traumatic physical injury definition: –A result of external force or violence 2.Documentation for ADL loss must show duration of each loss (complete dependence) 3.Each Servicemembers’ claim is unique –Every injury is different –Injury specifics, recovery time and documentation vary

The Adjutant General Directorate “People Always... Mission First” 7 Purpose of the Ambassador Program Vision Create a network of volunteers within the Army community with a desire to educate Soldiers and Families about the TSGLI program, increasing eligible claims Mission Educate the Army community about the TSGLI program using a high level, proactive outreach method

The Adjutant General Directorate “People Always... Mission First” 8 What Every Ambassador Needs to Know Ambassador roles and duties  Volunteer Status – Everything you do on behalf of TSGLI is on a volunteer basis; therefore, you are not able to charge for your services  Spread the word – TSGLI is a very important benefit that every Soldier with SGLI has  Helping Soldiers – Understand what TSGLI is through your knowledge and the tool kits provided to you. Assist Soldiers and their Families through the claim process when needed Event participation  Local Events – Identifying and attending these events to reach the Soldier community.  Briefings – this could be during Soldier Training, Formations, or another avenue you are able to identify  Medical Professionals – Military Treatment Facilities (MTFs) across the country are staffed with people that need to know about TSGLI!  Briefings to Medical Professionals require a medical background along with an in depth knowledge of the program guidance Keep the program office informed of your activities

The Adjutant General Directorate “People Always... Mission First” 9 TSGLI Resources TSGLI website  Most updated program information  E-Toolkits for community outreach  Ambassador and Events Lists AKO discussion forums  There is a link directly to our discussion board under the Ambassador’s Corner on TSGLI Program Office

The Adjutant General Directorate “People Always... Mission First” 10 Training is Always Available Orientation calls –If you ever feel like a need a “refresher” please – join us! Regular training calls –TSGLI Program Guidance – An In-depth Look at TSGLI –Media 101 What do you need to know? –Topics are always welcome –We are here to make sure you are prepared to assist our Soldiers in the best way possible

The Adjutant General Directorate “People Always... Mission First” 11 Sharing the TSGLI Message Effectively Confidentiality is Key! –When the TSGLI Program Office sends along a servicemembers’ information, it is solely for the purpose of assisting that servicemember with their claim –At no point should the fact that they are filing for TSGLI or any information regarding their claim be discussed with anyone Keep in mind the mentality of your audience –High level educational approach is best for Soldiers –More of a focus on eligibility for injured Soldiers Tact and sensitivity are important under any circumstance Keep your liabilities at a minimum –Never promise payment

The Adjutant General Directorate “People Always... Mission First” 12 Questions?