District Officer Training District June 2015

Welcome and Who’s Who

District Mission We build new clubs and support all clubs in achieving excellence.

Service to Members

Revitalised Ed Program Trainers Bureau and Knowledge Immediate Past DG PR Manager Finance Manager Administration Manager Club Growth Director Program Quality Director District Director Leadership Committee Champions for Leadership, Mentoring and MOT Parliamentarian Culture & Diversity Audit Alignment Performance District Chief Judge Conferences Youth Leadership Speechcraft Marketing Working Group Corporates Committee Finance Team Membership Site Social Media Recognition Logistics ICT D91

Our Values  Integrity  Respect  Service  Excellence

A higher standard … “ No negative information about candidates is allowed ” Toastmasters Policy 3.0 5D

Our Values Each group gets a value to discuss  Integrity  Respect  Service  Excellence “Tell your table about a person in Toastmasters who you have seen exhibit this value. Describe a time when they showed it.”

Developing Successful Teams

Developing Successful Teams The Area Council Area Director Club President VPE Assistant AD Education VPE VPM Assistant AD Marketing

The Division Council Division Director Area Director Assistant DD Education Area Director Assistant DD Marketing Developing Successful Teams

Team Support Area Director Club President VPE Assistant AD Education VPE VPM Assistant AD Marketing Division Director Area Director Assistant DD Education Area Director Assistant DD Marketing Developing Successful Teams

Meetings to Inspire

Typical meetings for you in Toastmasters: Area Council Division Council Area Visits District Executive Committee District Council Club AGM’s Meetings to Inspire

Key Tips #1: Clear Purpose #2: Good organisation – agenda beforehand; minutes and actions afterwards #3: Chairing and “following” skills Meetings to Inspire

More resources: Formal meetings such as Club AGM’s, DEC and District Council use Parliamentary Procedure to aid democratic decision making. Parliamentary Procedure in Action: Item 237 in TI store – part of Successful Leadership series If you need to do conference calls, take a look at this. - and be prepared! Meetings to Inspire

Thrive in the District Recognition Program Please sit in your division teams

Moments of Truth First Impressions First Impressions Membership Orientation Membership Orientation Fellowship Variety Communication Fellowship Variety Communication Programme Planning Meeting Organisation Programme Planning Meeting Organisation Membership Strength Membership Strength Achievement Recognition Achievement Recognition

What are the qualifying requirements? Membership of 20 or a net growth of at least 5 new members as of June 30. What does membership net growth mean? Total number of members at year-end (June 30) exceeds base amount. What is the definition of membership base? The number of club members at July 1 who paid dues in April, even if late. Distinguished Club Program

 2 CC’s  2 more CC’s  1 ACB, ACS, ACG  1 more ACB, ACS, ACG  1 CL, ALB, ALS, DTM  1 more CL, ALB, ALS, DTM DCP Goals - Educational

 4 new members  4 more new members  Minimum of 4 club officers trained during each of the two training periods  One membership/dues renewal report and one club officer list submitted on time DCP Goals – Membership & Admin

 5 goals – Distinguished  7 goals – Select Distinguished  9 goals – President’s Distinguished DCP Recognition

Could do as a pub quiz? In division teams, use District Recognition Program manual as a resource What are the qualifying requirements? What does membership net growth mean? What is the definition of membership base? What page are the DCP goals on? What are the achievements and recognition types available in the DCP? Distinguished Club Program

Area Director’s Club Visit Report Refer to Serving Clubs Through Visits manual  In your groups, consider the allocated scenario.  Complete the Area Visit Report for the club featured in the scenario  Report back to group, one minute per group  Suggestion: look at the other scenarios and complete reports for the clubs yourself.

Quiz Time! What are the qualifying requirements? What does net club loss mean? What is the definition of area club base? Distinguished Area Program

 Distinguished clubs equal to at least 50% of the area’s club base – Distinguished  Distinguished clubs equal to at least 50% of the area’s club base plus 1 – Select Distinguished  Distinguished clubs equal to at least 50% of the area’s club base plus one more Distinguished club and a net club growth of one – President’s Distinguished Distinguished Area Recognition

What are the qualifying requirements? No net club loss. What does net club loss mean? The total number of clubs at year-end (June 30) falls below the base amount. What is the definition of division club base? The number of clubs assigned to the division at July 1 st. Clubs are considered to be paid when they have submitted a complete April dues report. Distinguished Division Program

 Distinguished clubs equal to at least 40% of the division’s club base – Distinguished  Distinguished clubs equal to at least 45% of the division’s club base – Select Distinguished  Distinguished clubs equal to at least 50% of the division’s club base plus a net club growth of one – President’s Distinguished Distinguished Division Recognition

Resources  Page 22 of the Serving Clubs Through Visits manual.  Money!!

 Set a date for your division council meetings. At your first meeting discuss your success plans.  Make use of the dashboard for tracking progress: dashboars.toastmasters.org  Make use of District Central for details about specific division or area goals and progress  Sign up for the Raffety reports: mikeraffety.com Planning for Success

Thrive in the District Success Program President’s Distinguished District Paid Clubs Goal: 127 Current: 127 Member Payments Goal: 8383 Current: 8557 Distinguished Clubs Goal: 59 Current: 95

Leadership – Coaching & Healthy Conflict

Identify and clarify issues Solve problems Commit to action Develop skills, motivation, confidence and self-esteem … … and that includes the people doing the coaching…! Coaching helps us to “My boss helped me to stretch myself.”

Traditional Management Boss feels in control, performer feels none Performer wonders if he has a choice Both feel involved but it may be slow Performer feels obliged or dumped on Dictates Persuades Debates Abdicates Effect on each Boss’s Behaviour Whitmore, 2011 Boss - the illusion of control Performer - the illusion of responsibility

Coaching Leader KNOWS what’s going on Performer CHOOSES to take responsibility Whitmore, 2011

Time? If urgent / crisis – OK. Do it yourself, or tell them what to do… But beware of self inflicted crises! Quality? Coach for high awareness and responsibility. Learning? Coaching optimises learning and retention. When to coach? Depends on the focus…

Coaching skills ListeningQuestioningReflectingClarifying

G – GOAL: What do you want? R – REALITY: What is happening now? O – OPTIONS: What could you do? W – WILL: What will you do? GROW steps 20

Coaching Exercise

Next Time – Lego!

Group types

Healthy Conflict

What behaviours do you find acceptable when engaging in discussion and debate? What’s unacceptable to you?

Establish and Support New Clubs

District Mission We build new clubs and support all clubs in achieving excellence.

Where do new clubs come from? Ideas from group discussion (from flipchart) Existing members. Employees/members Companies – corporate clubs Industry/trade associations, business parks How about Saturday clubs?, Multi-language clubs, other speciality clubs eg the Trainers club, Large clubs splitting or spawning new clubs, starting new clubs in adjacent towns Take account of demographics and life events 6 th form gavel clubs, other school clubs, Youth Leadership. University clubs, adult education centres Communities, church groups, Mums Net, Retirees clubs Geographic coverage - gaps

Club Building Cycle 6 steps plus 1 Identify leads/prospects Find **excellent** SPONSOR(S) Contact and qualify Charter Follow up with** excellent Club Mentors ** Address questions/concerns **Get the work done **! ** added during discussion!

Current Pre-charter Clubs

Pre-charter Clubs - cont Italian and Portuguese Speakers are not currently meeting. HULT and Net-a-Porter are unlikely to progress

Pre-Pre-charter Clubs – showing interest Plus Descarte Speakers (corporate club) first meeting in June Plus Toastmasters Trainers Club

Communicating on Video Interview by Sue Fish with guest Paul Carroll founding President of 104 London Debaters. D-9-1 TV In the Fish Bowl with Sue Fish. The first of many programmes on this new TV channel? Sue and Paul are completing projects from the Advanced Manual Communicating on Video

Ascot Speakers pre-charter club Founder of Ascot Speakers Paola Kathuria pictured with Vincent who spoke at the demo meeting and Div H Gov Bob Nisbet. Ascot are doing an excellent job of recognising new members. At the 10 June meeting James was announced as club President, the new members all received certificates and we were told they would all be taking meeting roles from now on.

Supporting new clubs Key roles Club Sponsors Club Mentors Ongoing support Area Governors Area Directors Club Growth Director/ Marketing Group/+?

Supporting clubs New club workshops Corporate Summits Alignment committee support

The Mission is the Challenge! “We build new clubs and support all clubs in achieving excellence.” Create at least one new club in every area in 2015/16

Club Officer Training

First Round of COT needs to be delivered by 31 st August Content:  Club Officer Roles  How to Be Distinguished  Moments of Truth Club Officer Training

Additional information:  Call for submissions for educational sessions at conference  Emphasise that conference is not just about contests Resources  Leader-Tools/Training/Club-Officer-Training- Materials Club Officer Training

Revitalised Education Program

Agenda  Progress of the project  Estimated timeline  Program goals  Foundation

Project Progress to Date VLE Vendor Selection Selected VLE vendor Content Development Created content for projects Created interactive elements Content Design Identified core competencies Built an educational roadmap Established Learning Masters and Ambassador Program Needs Assessment Developed the 2010 Strategic Plan Designed Board committees Conducted member surveys

Critical Path

Tutorials Guides Webinars Update existing content and marketing materials Tone Clarity Relevance Workability Critical Path 58 Projects Videos Handbook Assessment Gathering requirements Building the user experience Embedding resources and content Integrating with existing systems Creating responsive design Internal testing Simulate user experience Bug identification and fixes Simulate user experience Test applied “bug fixes” Test support processes Identify and correct any logistical issues Content Development Content Pilot Support and Training Material VLE Integration Alpha Beta Program Pilot Phased Rollout

Program Objectives  Tailored learning  Transferable skills  Access to materials  Expanded resources

Member Experience

Learning Paths

Elective Projects

Ice Breaker: Navigation

Ice Breaker: Your Assignment

Ice Breaker: Assess Your Skills

Ice Breaker: Competencies

Ice Breaker: Videos

Ice Breaker: Resources

Ice Breaker: Interactivity

Ice Breaker: Feedback

Building the Foundation  Evaluations  Mentoring

Evaluation Process  Standardized criteria  Increased consistency  Better quality of feedback

Mentoring  Standardized program  Eligibility requirements  Education and training  Leadership skills

Education Awards/Recognition  Completing current awards  Current awards  Future awards  Distinguished Toastmaster  Distinguished Club Program

Nearly There…

Dates for your diaries…