Safety  Quality  Service  Relationships  Performance SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Inpatients How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees 100 th ? HCU Overall Quality of Care 100 th Maternity Overall Quality of Care 100 th MSCU Overall Quality of Care 100 th OCU Overall Quality of Care 100 th PCU Overall Quality of Care 100 th Rehab Care Unit (Inpatient) Overall Quality of Care 100 th SVCU Overall Quality of Care 100 th SBMCU Overall Quality of Care 100 th N/A Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) How Often did Nurses Communicate Well With Patients VBP 100%HC? How Often did Doctors Communicate Well With Patients VBP 100%HC? How Often did Patients Receive Help Quickly From Hospital Staff VBP 100%HC? How Often was Patients Pain Well Controlled VBP 100%HC? How Often did Staff Explain About Medicines Before Giving Them to Patient VBP 100%HC? Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare $ SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) How Often Were the Patients' Rooms and Bathrooms Kept Clean VBP 100%HC? How Often was the Area Around Patients Rooms Kept Quiet at Night VBP 100%HC? Were Patients Given Information About What to do During Their Recovery at Home VBP 100%HC? How do Patients Rate the Hospital Overall VBP 100%HC? Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare $ SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) During This Hospital Stay, the Hospital Staff Took my Preferences and Those of my Family or Caregiver into Account in Deciding What my Health Care Needs Would be When I Left the Hospital B.L.HC?N/A When I Left the Hospital, I had a Good Understanding of the Things I was Responsible for in Managing my Health B.L.HC?N/A When I Left the Hospital, I Clearly Understood the Purpose for Taking Each of my Medications B.L.HC?N/A Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare $ SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Ambulatory Surgery Overall Quality of Care 100 th ? Emergency Services Overall Quality of Care 100 th ? Urgent Care Portsmouth Overall Quality of Care 100 th Urgent Care Wheelersburg Overall Quality of Care 100 th Waverly Urgent Care & Specialty Center Overall Quality of Care 100 th 100 Hospice Overall Quality of Care100 th ? HomeCare Overall Quality of Care 100 th ? Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care HOME CARE CAHPS (Home Care Consumer Assessment of Healthcare Providers and Systems) Patient Care – Gentleness, Courtesy and Problems With Care 100%HC Communication With Health Care Providers and Agency Staff 100%HC Specific Care Issues Related to Pain 100%HC Overall Rating of Care100%HC Likelihood to Recommend100%HC Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Outpatients Cath Lab Overall Quality of Care 100 th Cardiovascular Testing Quality of Care 100 th Laboratory Quality of Care 100 th Oncology Quality of Care 100 th X-Ray Quality of Care 100 th Cat Scan Quality of Care 100 th MRI Quality of Care 100 th Nuclear Medicine Quality of Care 100 th Breast Center Quality of Care 100 th Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Ultrasound Quality of Care 100 th Outpatient Therapy PT, OT, ST Quality of Care 100 th History Timeline? YTD Rate of Perfection79.1% Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 13 SOMCService Dashboard – FY 13 Patient-Centered Perfection is the Goal

S a f e t y  Q u a l i t y  S e r v i c e  R e l a t i o n s h i p s  P e r f o r m a n c e What questions do you have?