UPGRADE Kymm Nelsen UC Davis Extension Child Welfare Technology Conference | October 23, 2013.

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Presentation transcript:

UPGRADE Kymm Nelsen UC Davis Extension Child Welfare Technology Conference | October 23, 2013

Topics What’s coming The “Dip” Reduce the Dip Windows 7 Office 2007 (Word) Closing

KYMM NELSEN Corporate Training Consultant – Software trainer – Learning specialist and coach – Self-taught in the trenches – Certified Master Hypnotherapist & NLP Trainer

GM Hy-wire has wheels, seats and windows like a conventional car, but no engine under the hood and no steering wheel or pedals inside GM Hy-wire

WIN 7 and OFFICE 2007 ROLLOUT Today Nov 03 April 2014

CHANGE vs. TRANSITION An internal adjustment to a new way New way Transition Old way An external event or situation Change Something old stops

THE “DIP” Program Implementation Current State Future State PERFORMANCE Adoption TIME Transition (Stabalization) End of Old Way (Change) GO LIVE NOV 3

DURING THE “DIP” Current State PERFORMANCE Adoption TIME Transition AcceptanceSettledSatisfactionRelievedExcited New “Normal” StressAngerDenialFearAnxietyResistance

DURING THE DIP

REDUCE THE DIP Inform Prepare Train & Support

INFORM Communicate with users – Change is coming – Description of change – Timeline – Recognize some challenges will arise – Emphasize the benefits

PREPARE You Know Your Users! – Identify their common tasks – Identify their stress points (typically time-driven) – Anticipate their reactions

Prepare for Windows 7 Start menu Task bar Directory structure Control Panel

WINDOWS 7 - COMMON TASKS Start up and Shut down Launch programs Toggle between programs Open and Save files Use the Control Panel ALL IMPACTED!

Start Menu FROMTO

Taskbar FROMTO

“My Documents” Location FROMTO My Computer > Documents and Settings > [username] > My Documents Desktop shortcut > My Documents My Computer > C: > Users > [username] > My Documents Desktop shortcut…GONE! Use the Start button

Control Panel FROMTO Example: Add or Remove ProgramsExample: Programs and Features

Prepare for Office 2007 Outlook, Word and Excel File extensions changed Office button replaces File command Ribbon replaces the menu and toolbars Dialog boxes hidden New interface functionality (Quick toolbar, galleries and live preview)

WORD COMMON TASKS Launch the software Open and Save files Format text and paragraphs Insert tables Save files for CMS import Edit Word Options ALL IMPACTED!

Launch Word FROMTO

Office Button FROMTO

Ribbon and Tabs FROM TO

Dialog Box Launcher FROMTO

Insert Table FROMTO

Save as DOC FROMTO

Word Options FROMTO

.DOC by Default

TRAIN & SUPPORT Quick Reference Guides Hands-on practice and troubleshooting sessions Software Classes

TRAIN & SUPPORT During the early Dip… Simplify support to the core, critical tasks Prepare! Provide job aids Be the positive change leader

Q & A

Successful transition!