Kronos’s success in using Moodle as a E-Learning Portal for Customers and Internal Training Ron Pieciul – Sr. Manager, Internal Training Tom Wall – Educational Service Technology Manager Mahesh Thoppae – Sr. Programming Engineer

Agenda A little about Kronos, and Educational Services Why we choose Moodle as our Internal and Customer Training Portal Modality of our Internal courses Internal Training Portal - OWL Tour of OWL How KnowledgePass has revolutionized customer training

Kronos Inc

Kronos Believes in Life Long Learning

Kronos Educational Services Customer Training uses Moodle as a subscription training portal called KnowledgePass. Moodle is the Internal Kronos and our Partner Training training portal called OWL. (Online Workforce Learning) About 70 people in Kronos’s Educational Services. Generates approx 24 Million from training subscriptions between KnowledgePass and OWL.

Why Kronos Choose Moodle Kronos is a global company, needed to train employees /partners in over 40 countries Price was right Needed a easy to use and manage a web based training portal. Needed extensibility Allows Instructor/Developers manage own curriculum Ability to use forums as Student /Teacher /Class feedback for WBT classes Ability to send updates to students who have taken courses in a curriculum.

Online Workforce Training Portal (OWL) Reinforcement Scheduled Courses Core Concepts Rollout Training Updates Pro-Active Alerts

Course Modality Breakdown

Types of Internal Training course Modalities Web Based Training Scheduled Event Content served up from OWL Students have access to virtual server using ESX Question and answers through Instructor Forum Testing for certification WBT KronosNow Training Scheduled Event Live Instructor Course taught using Adobe Connect, and VOIP. Students have access to lab PC using RDP and ESX Testing for certification Remote Classroom Training Scheduled Event Instructor lead Mostly used for new advanced learning topic or hardware training Most expensive training ILT Non-Scheduled Event Content all on OWL Mostly used for non-complex upgrade topics that doesn’t need hand-on labs Tests are used for course validation. WBT-Anytime Non-Scheduled WBT

Login Screen of the Owl Search Tools What’s New Links Using OWL Tutorial Registration Link Your Enrolled Courses Product and Role Roadmaps Third-Part Skills Training Student Registration Info Search Tools

Internal/Partner Learning at Kronos Mostly for On-Boarding classes, Terminal Classes, Software Evaluation and new Product training Beta classes are the only classroom training we use. Classroom went from 8 in 2008 to 2 in 2012 Classroom Training is always scheduled and you need to register for all class or be registered. Reason for registration is only for number of ESX servers needed. Classroom Training

Internal/Partner Learning at Kronos Most popular training modality. All remote training is scheduled and you have to register for the class. Kronos uses a combination of Adobe Connect, virtual Lab (ESX instance) and the OWL to administer these classes Best Practice: Take courses in a place that you cannot be interrupted during the training. Do not Multi-task during the training. Have a good network connection and micropho9ne for this training. Remote Training

Internal/Partner Learning at Kronos This type of course has to be scheduled and usually has a Virtual Lab associated with it. You will get a link to the course in OWL and have a virtual Lab machine assigned to do your lab work. You ask questions to an instructor through a class forum. Tests and labs are evaluated by the instructor for class credit. . CBT- Instructor Training

Internal/Partner Learning at Kronos This type training is to learn about product features or products when you need to learn them. In some classes a Virtual Lab associated with it course can be requested and made for the day you take the training. You ask questions to an instructor through a class forum. Tests and labs are evaluated by the instructor for class credit. . WBT- Anytime or Just-In-Time Training

Internal/Partner Learning at Kronos Every course you take will be in your Enrolled Courses icon to review at a later date. Under the Product Training Icon you will find Rewind and More. You can review differences between versions of the products filtered by your role. Review the same content plus Service Pack information for each version. . Reinforcement Training

Quick Stats about KnowledgePass Organizations - 3150 Students – 208,000 Products - 75 Courses - 753 Moodle 1.9 Customizations (Kronos/Kineo) Hosting – Remote Learner

Types of Content SCORM (Captivate, Articulate, Camtasia, StoryLine) Video (streamed flash, MP4) Job Aids & Documents (pdf files) HTML Sandbox Labs - ESX Virtual Machines

Customizations Course Selection Wizard Customized Links to SkillPort Customized Activities for Streaming server and iPad Learning Paths KPASS –LMS Download Sandboxes Custom Content Icons

Integrations Order Management ( new subscriptions) Customer support portal (login) Customer Sites (login) Contracts – Expirations Sandboxes - Amazon & VMWARE

Reporting Course/Module Activity Reporting Customer/User/Course Activity Reporting

My Learning page with courses the user is enrolled in

Multi-tenentcy site Over 2500 individual pieces of self-paced content Wizard guides users to the right content based on selected roles and products/versions Courses user is enrolled in presented on a My Learning page Custom role allows customer training managers to add their own users and enroll them in courses

Tour of the OWL