CUSTOMER SERVICE (MAKING A SALE)

Slides:

Advertisements

Similar presentations

Advertisements

Customer-oriented sales call model

TODAYS PLAN. HI JIM!HOW ARE YOU DOING? HI KEN!I AM DOING GREAT! NOTE:MAKE THE READ THE ABOVE CONVERSATION ON TODAYS PLAN.

BOOKING TABLE (AT RESTAURANT). SITUATION Imagine the dialogue takes place in a restaurant. Consider that youre the Receptionist and your trainer the customer.

AIRPORT DIALOGUE PART-1

This unit is to prepare you for employment in sales.

Sales Process Preapproach Approach the customer Determining Needs

Marketing Objective 5.03 The Sales Process.

Closing the Sale and Following Up. Recognizing Customer Buying Signals n Things a customer will do or say to indicate a readiness to buy. n Included:

Unit 5.  Selling an expensive product such as a car relies on both product features and on emotional aspects of decision making.  A car salesperson,

Unit 5: Selling.

Chapter 13 Initiating the Sale

© Copyright 2012 Milady, a part of Cengage Learning. All Rights Reserved. Chapter 9 Merchandising in Your Salon and Spa.

Suggestive Selling Step 6.

CHECKING IN AT THE DENTIST

HOTEL RECEPTION (IN THE AIRPORT) PART-5. MAY I SEE YOUR PASSPORT AND FLIGHT TICKETS PLEASE? YES OF COURSE,HERE THEY ARE. NOTE: MAKE THE KID READ THE ABOVE.

AT AIRLINE TRAVEL OFFICE PART-3. TRY A CONVERATION WITH YOUR TEACHER Imagine the dialogue takes place in a Airline travel office. Consider that you’re.

AT THE CLOTH STORE. WHAT DO YOU THINK OF THIS DRESS? ITS VERY PRETTY NOTE: MAKE THE KID READ THE ABOVE CONVERSATION WHICH TAKES PLACE IN A CLOTH STORE.

ORDERING FOOD (AT RESTAURANT-2). SITUATION Imagine the dialogue takes place in a restaurant. Consider that you’re the Receptionist and your trainer the.

BOOKING TABLE IN A RESTAURANT

TRAVELLING BY TRAIN. HELLO!I WOULD LIKE TO BOOK TICKETS FOR A TRIP TO FRANCE. DEFINETELY YES! WHEN SHOULD IT BE BOOKED? NOTE: MAKE THE KID READ THE ABOVE.

Teaching Objectives To have a good command of oral English of miscellaneous services To know the procedures of miscellaneous services To know some.

1 How to Sell. 22 Complete the Product Knowledge Workshop –Product Modules –How to Sell Module Familiarize Yourself with the Products –Understand what.

© PMMS Consulting Group Limited CIPS Negotiation Challenge 2014 First Round Dilemmas.

BOOKING TRAIN TICKETS. HELLO!I WOULD LIKE TO BOOK TICKETS FOR A TRIP TO FRANCE. DEFINETELY YES! WHEN SHOULD IT BE BOOKED? NOTE: MAKE THE KID READ THE.

Overcoming Objections For Bookings & Recruiting By Donna Nettleton.

What Is Selling? Chapter 13 Initiating the Sale Section 13.1 The Sales Process Section 13.2 Determining Needs in Sales Section 13.1 The Sales Process Section.

6.01 Basic shopping options and effective shopping practices Essential Questions – Where can consumers go to shop for goods and services? – What are the.

Bell Work 8/26/15 List the three types of approaches.

HENRY JOHN WHAT TIME DO YOU WAKE UP JOHN? I WAKE UP BY 6AM HENRY! WHAT TIME DO YOU WAKE UP? NOTE:MAKE THE READ THE ABOVE CONVERSATION BETWEEN TWO KIDS.

Infusing Culture in Assessment How to Write Novice IPAs Sarah Moghtader, Dawn Carney MaFLA Annual Conference 2014.

Marketing Essentials The Sales Process.

THE SELLING PROCESS. Process of matching customer needs and wants with to the features and benefits of a product or service Selling.

Oral: Role Play I am Chris Wong. I ______. I am doing a survey on _____. My _____ has asked me to interview ______. May I ask you some questions?

AT THE GROCER’S SHOP. 1.WHAT DO YOU WANT TO BUY? GOOD MORNING MAM! WHAT DO YOU WANT TO BUY? NOTE:MAKE THE KID READ THE ABOVE CONVERSATION BETWEEN TWO.

AT THE POST OFFICE. GOOD MORNING!HOW CAN I HELP YOU? GOOD MORNING!I NEED TO SEND THIS LETTER TO JAPAN THROUGH AIRMAIL! NOTE:MAKE THE READ THE ABOVE CONVERSATION.

Talking Head Talking Head Workshop presented by Martin Luerssen Richard Leibbrandt Darius Pfitzner School of Computer Science, Engineering and Mathematics.

DIALOGUE ON WEEKEND PLANS. 1. WHAT DID YOU DO THIS WEEKEND? WHAT DID YOU DO THIS WEEKEND MARTIN? MY FATHER TOOK ME OUT FOR DINNER. NOTE:MAKE THE KID READ.

Bell Work Vocab Quiz. 2.09: Sales Process Ways to increase the likelihood of making a Sale.

Shopping for clothes.

 List the things you think you would need to create a valid contract.  Describe a contract that you have been in, or one that you have heard about.

Closing Sales Closing the Sale. Sec – Customer Satisfaction and Retention Why suggestion selling is important The rules for effective suggestion.

INTRODUCTION  Lifestyle is nothing but a web based software related with cloth shop.  The use of this software is user can do shopping of clothes. 

Example: Chapter 9 “SHOPPING”.  In this lesson, you will learn to use Chinese to:  Speak about the color, size, and price of a purchase;  Recognize.

Making Fun Experiences into Learning Experiences.

The Sales Process #5 Objectives List the seven steps of a sale Understand what happens in each step and see the process as an entire entity.

6th Meeting Degree of Comparison and Buying a Computer.

AN INTERVIEW. SITUATION The dialogue takes place during an interview. Consider that you’re the employer and your trainer the candidate. Build a conversation.

5.02 UNDERSTANDING RETAIL SELLING PROCESSES OF THE FASHION INDUSTRY.

Shopping Series. 第 2 页 Shopping in a clothes store Dialogues IntroductionPractice.

AT THE FRUIT SHOP. GOOD MORNING! NOTE: MAKE THE KID READ THE ABOVE CONVERSATION WHICH TAKES PLACE IN A FRUIT SHOP.

Chapter 13 Initiating the Sale.

Leading global excellence in procurement and supply CIPS Negotiation Challenge Dilemmas Name: Date:

CHAPTER 12 & 13 STUDY GUIDE MARKETING DYNAMICS MARKETING DYNAMICS.

The Sales Process Seven Steps of Selling.

Bell Ringer MATERIALS Get one of each of the steps of the sale –There are 7 steps Get one piece of construction paper and one marker that will show up.

Chapter 13 Initiating the Sale Section 13.1 The Sales Process Section 13.2 Determining Needs in Sales Section 13.1 The Sales Process Section 13.2 Determining.

Unit7 Going shopping 89 （人教版七年级上册）  杨婕  09 级本教四班 

Compare and Contrast Texts. Why compare and contrast texts? It deepens your knowledge of the text. When doing research, comparing sources helps you figure.

8 steps every salesperson should know!.  Looking for customers and getting ready for the sale  Write a scenario, ex. I will be selling clothes at the.

AT THE MUSEUM. ARE TICKETS AVAILABLE HERE FOR THE MUSEUM? NOTE: MAKE THE KID READ THE ABOVE CONVERSATION WHICH TAKES PLACE IN A MUSEUM.

The Telephone Sales Presentation

Sales and Service Chapter #8.

Chapter 13 Initiating the Sale

Chapter 13 Initiating the Sale

Chapter 13 Initiating the Sale

Market Test the Offer.

Presentation transcript:

CUSTOMER SERVICE (MAKING A SALE)

SITUATION 1 Imagine the dialogue takes place in a Garment shop. Consider that you’re the Sales person. A customer from out watches your newly inaugurated shop. Try to convince the customer to make a purchase from your shop. In this situation consider your trainer as the customer. Build a conversation with clues given in every slide. NOTE: MAKE THE KID TO UNDERSTAND THE SITUATION TO BUILD CONVERSATIONS.

WELCOMING THE CUSTOMER 1)Welcome the customer to the shop. 2)Influence the customer by saying that there is an inaugural offer available in the shop. 3)The customer asks what's the unique feature about the shop. 4)Inform the customer that there are unique patterns of clothes available in the shop. NOTE: MAKE THE KID TO BUILD CONVERSATION WITH THE ABOVE MENTIONED CLUES.

SITUATION 2 Now the customer is convinced to make a purchase in your shop. Ask what the customer is interested in looking for. The customer says that she is looking out for shirts. Guide the customer to the aisle where the shirts are available. Ask the size and the preferable color the customer is looking for. NOTE: MAKE THE KID TO UNDERSTAND THE SITUATION TO BUILD CONVERSATIONS.

MAKING A SALE (UPSELLING) 1)Now the customer is convinced to buy in your shop. 2)Take the customer to the aisle where the shirts are available. 3)Show the different designs and sizes to the customer. 4)Ask the customer for whom she is shopping. NOTE: MAKE THE KID TO BUILD CONVERSATION WITH THE ABOVE MENTIONED CLUES.

MAKING A SALE (UPSELLING) 5)The customer says that she wants to buy for herself. 6)Show few designs that match the customers size. 7)The customer is still not convinced with the size you show. 8)Request the customer to go to the dress room and give a trial. NOTE: MAKE THE KID TO BUILD CONVERSATION WITH THE ABOVE MENTIONED CLUES.

MAKING A SALE (UPSELLING) 9)Now the customer is convinced. 10)She wants to buy 2 shirts. 11)The customer wants to know whether the offer is available for the shirts she has purchased. 12)Inform the customer that it is available for all types of purchase. NOTE: MAKE THE KID TO BUILD CONVERSATION WITH THE ABOVE MENTIONED CLUES.

MAKING THE PAYMENT 13)Now the customer wants to make the payment. 14)Guide the customer to the cash counter. 15)Re-confirm the purchases she has made by showing her the purchased clothes. 16)Once she confirms give her the bill. 17)Accept the cash and greet her. NOTE: MAKE THE KID TO BUILD CONVERSATION WITH THE ABOVE MENTIONED CLUES.

TRY A CONVERATION WITH YOUR TEACHER NOW CONSIDER YOURSELF AS THE CUSTOMER AND YOUR TRAINER AS THE SALESPERSON. PLAY THE ROLE VICE-VERSA. a)WELCOMING THE CUSTOMER b)MAKING A SALE c)MAKING THE PAYMENT NOTE:MAKE THE KID TO BUILD CONVERSATIONS WITH YOU WITH THE ABOVE CLUES.