Pat Gearty Solutions Engineer – The Future of Mobile Technology Mobile Workforce Solutions

© 2008 Sprint Nextel. All rights reserved. Communications Connect with personnel in the field Connect personnel with each other Connect personnel to systems and information Network/Devices

© 2008 Sprint Nextel. All rights reserved. Objectives Voice Data Real-time Interaction Location, Visibility Effective Efficient Responsive

© 2008 Sprint Nextel. All rights reserved. Essential Elements Networks Devices Applications Partnerships Leadership

© 2008 Sprint Nextel. All rights reserved. Key Drivers Mobile personnel needs: What to do... Where to go…How to get there… Access resources to perform activities Report and account for these activities Organizational needs Effectively deploy the optimal resources Re-deploy resources based on dynamic, real-time needs  Real-time situational awareness  Real-time interaction with mobile resources Account for field activities, real-time reporting

© 2008 Sprint Nextel. All rights reserved. Operational Efficiency No Longer Optional Fuel Costs Demand for Services & Information Manpower & Resources Budgets

© 2008 Sprint Nextel. All rights reserved. Fuel Prices *Source: (Energy Information Administration) 5 year increase - Gas 277%, Diesel 329%

© 2008 Sprint Nextel. All rights reserved. Panasonic Toughbook “Computer” Platforms Desktop  Laptop  Mobile PC  PDA  Phone Rugged  Smaller  Dell Laptop Symbol MC70 OQO UMPC Nextel i580 Blackberry 8330 HTC Mogul Palm 755WX Palm Centro Wireless Connection Cards LG Rumor

© 2008 Sprint Nextel. All rights reserved. Dial-Up DSL Bandwidth Requirements Cable Sprint Mobile Broadband 2.5G Cellular WiMax Basic , Messaging, GPS Internet Browsing, Enterprise Applications, VPN Video, Audio, GIS Apps 2G Cellular High Low High Speed

© 2008 Sprint Nextel. All rights reserved. Situational Awareness GPS/Location Tracking Video Video Camera Visibility to Events in the Field

© 2008 Sprint Nextel. All rights reserved. Lookup Critical Information Search federal (NCIC), state and local justice & related database information for:  Person  Driver ’ s License  Vehicle Plates  Vehicle Identification No.  Property  Firearms Law Enforcement can:  Check felony wants and warrants  Access proprietary and local law enforcement databases  View images  Handheld devices or Mobile Data Computers Panasonic Toughbook Blackberry 8830

© 2008 Sprint Nextel. All rights reserved. Challenge:  Anaheim Fire has 290 full-time members with18 first-responder units  Timely and accurate tracking of vehicles and personnel  Integrate w/CAD, GIS and other systems Solution:  Mobile GPS/mapping solution that works on handsets, MDCs*, PDAs, and more  Integration with CAD, GIS and other systems  Expanded to other departments (e.g., Police, Public Works) and seven surrounding cities Results:  Inter-agency interoperability  Reduced costs, improved response times, increased safety Case Study: City of Anaheim (CA) Fire Department *Mobile Data Computers

© 2008 Sprint Nextel. All rights reserved. Challenge:  Aging LMR* system had coverage and costly maintenance issues  System shared among various departments  Employees carried multiple devices  Difficulties in handling peak loads Solution:  Installed new dispatch console that integrated Nextel Direct Connect units with LMR system  Direct or Group Talk capability Results:  More affordable Nextel devices are interoperable with LMR devices  Enhanced communications & reduced costs Case Study: Dekalb County (GA) Water and Sewer Department *Land Mobile Radio

© 2008 Sprint Nextel. All rights reserved. Case Study: City of Jacksonville (FL) Building Inspection Division Issue:  Increased Demand  Resource Limitations  Delayed Reporting Solution:  Inspectors clock in from first job  Managers have visibility to field activities  Job Status/Timesheet info Results:  Daily savings of 1 hour of Travel/Office time per Inspector  Additional 22,500 inspections per year  Annual Savings $ 38,300 Savings per inspector

© 2008 Sprint Nextel. All rights reserved. Case Study: City of San Francisco Recreation and Parks Dept. Issue:  Field staff handles maintenance & emergencies  Lack of info to locate closest available worker  Difficulty navigating one-way streets to the site Solution:  Handheld MRM* tool for tracking & dispatching  Worker locations are viewed on computer map  Closest field employees are dispatched  Built-in navigation feature guides workers to location Results:  Improved response  Improved safety  Improved efficiency *Mobile Resource Management

© 2008 Sprint Nextel. All rights reserved. Case Study: City of Chicago Transportation Department Pothole Repair:  Chicago has 3800 miles of streets  Reports to “Pothole Command Center” are plotted on computerized map  Phone GPS Tracking locates repair crews  Crews are efficiently dispatched Success:  Faster response time (from 20 to 3 days)  Improved Accountability, Productivity, Accuracy & Efficiency  Savings of over $3.0 Million on pothole-related incidents alone (Liability reduction, $4M to $600k)

© 2008 Sprint Nextel. All rights reserved. Case Study: Town of Babylon (NY) Public Works Issue:  Need to track and dispatch vehicles equipment – snowplows, sweepers, etc  Hard-wired units expensive, “fixed” to vehicle  Flexibility to move from vehicle-to-vehicle Solution:  Phone-based MRM* solution  Vehicle GPS on maps using custom web portal  Zoning maps can be overlaid Results:  Dispatcher can deploy to critical areas first  Improved efficiency & productivity  Praise from citizens instead of complaints *Mobile Resource Management

© 2008 Sprint Nextel. All rights reserved. Case Study: Town of Islip (NY) Public Works Issue:  Citizen concern about the quality of services  Need for greater accountability  Inaccurate system to measure fleet usage Solution:  Phone-based GPS solution in 600+ vehicles  Entire fleet viewed on big screen monitor  Multiple reports – e.g., breadcrumb, stop/speed Results:  Reduced mileage, fuel and operational costs, including maintenance and repair :  Nearly 14,000 gallons reduction in 1st 3 mos.  $32,000 savings over same period from prior year  Improved Visibility & Accountability  Increased Productivity/Effective delivery of Town services Press for link

© 2008 Sprint Nextel. All rights reserved. Case Study: Prince Georges Co.(MD) School Transportation Dept. Issue:  PGCPS transports nearly 100K students/day  Needed to efficiently & effectively monitor the location of buses at all times Solution:  Phone-based GPS solution  Administrators can view exact bus location  Generate reports to thoroughly manage buses Results:  Optimize Routes  Ensure student safety  Reduce operating costs

© 2008 Sprint Nextel. All rights reserved. Case Study: City of Chicago Chicago Transit Authority Issue:  2 nd Largest Transportation System in US  154 Bus Routes/2100 Buses  1.6 Million Rides/Day  Need to provide reliable, efficient service Solution:  Vehicle-mounted wireless modems w/GPS  Direct Connect PTT Communications Results:  Optimized route efficiency  Field Supervisors can view bus locations  Improved real-time information to customers and internal operations

© 2008 Sprint Nextel. All rights reserved. P roviding Wireless Communications Services To The State of Minnesota And Local Government Agencies At SprintSpeed