Cross Country Road Trip: KP’s Adventures in Innovations Chris McCarthy, MPH, MBA September 2007 HealthCare

The Innovation Consultancy  In June 2003, Kaiser Permanente put together a small, inter- departmental team to assess and test the IDEO innovation methodology.  In January 2006, this “borrowed” group officially becomes the consultancy –3 FTE Christi Zuber, Director Chris McCarthy, Specialist Scott Heisler, Specialist PeriNatal 2003 Shift Δ 2004 Bed Mgmt Med Admin 2007 Health Plan & Hospital IT Unions Organizational Development The Innovation Consultancy IDEO

The Sidney R Garfield Health Care Innovation Center  The Garfield Center is a simulated care delivery environment for testing new ideas and designs  Located in San Leandro, CA near Oakland airport  Based on experience from KP’s first mock up facility in Anaheim, CA  Resource for all KP regions, jointly funded by National Facilities Services & KP-IT

7 1 – Main Entrance / Lobby 2 – Meeting Rooms 3 – Large Conference Room 4 - KP-IT/Biomed Technology Lab Areas 5 - Med/Surg & Special Needs Patient Rooms 6 – Inpatient Unit Core 7 – Rapid Prototyping Area 8 – Shipping & Receiving 9 – Telecom Equipment Room (TER) 10 – Labor, Delivery, Recovery/Postpartum (LDR/LDRPP) 11 - Operating Room (OR) 12 – Emergency Department (ED) Treatment 13 – Future OR Equipment Showroom 14 - Home Environment 15 – High Reliability Organization (HRO) Simulation 16 – Outpatient Setting 17 – Conference Rooms 18 – Critical Care & Negative Pressure Isolation Patient Rooms 19 – Innovation Consultancy Work Space Garfield Center Map 8 Whitney Street Main Entrance 13

The Innovation Learning Network  The purpose of the Innovation Learning Network is to foster discussion on the methods and application of innovation/diffusion, ignite the transfer of ideas, and provide opportunities for inter-organizational collaboration.

A One Slide Case Study: Medication Administration implementationprototypingfield testingbrainstormingstorytellingobservations They came up with over 400 ideas! Pharma TV MedBed Self-Administration and/or Family Administration Sacred Zones ILN THE INNOVATION CONSULTANCY GARFIELD CENTER W. Los Angeles Hayward So. Sacramento