This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2012 Gartner, Inc. and/or its affiliates. All rights reserved. 02/06/12 Gartner for Technical Professionals Ensuring Successful Execution of Your IT Strategy University of Pennsylvania Onboarding and Service Kickoff Information October 16, 2013

Gartner for Technical Professionals delivers comprehensive insight across the following areas Security & Risk Management RolesKey FunctionsTopics Security & Risk Management Application and data security Cloud security Mobile security Perimeter and infrastructure security Identity & Privacy Identity creation and management Identity verification and use Privacy Infrastructure & Operations Data Center Computing hardware Cloud and virtualization Physical data center Storage Mobility & Wireless Mobile device management Network performance optimization Real-time and unified communications WANs and LANs Wireless and mobility Business Intelligence & Information Management Data Management Big data Business intelligence Data management Database management Collaboration & Content Management Collaboration and social initiatives Communication, , IM Content management SharePoint and portals Applications Application Platform Application overhaul Applications in the cloud Mobile applications Software development SOA and integration strategies 2

Gartner for Technical Professionals Topic Coverage Access Management Application and Database Security Application Integration Application Development Application Platforms, Languages and Frameworks Audit and Compliance Authentication Big Data Business Intelligence Business Process Management Cloud Computing Collaboration Communications, Messaging Contact Center Content Management Content Security Data Analytics Data Center Computing Hardware Data Loss Prevention Data Management, Governance Database Management Desktop Virtualization Directories Disaster Recovery, Availability Encryption Enterprise Mobility Federation Host and Endpoint Protection Hybrid IT Identity Management Infrastructure as a Service Internal Cloud Computing iPad and Mobile Devices Mobile Application Development Network Operations and Performance Management Perimeter and Infrastructure Security Physical Data Center Platform as a Service Privacy Professional Effectiveness Public Cloud Computing Risk Management and Compliance Security Monitoring Server Virtualization SharePoint and Portals SOA and Application Architecture Social Initiatives Software Development Life Cycle Storage VoIP Unified Communications WANs and Provider Network Services Web Conferencing Wireless and Mobility 3

60-minute analyst calls for all project phases – planning, design, vendor criteria, execution “Retained consulting” – consider GTP as an extension of your team, and an opportunity to forego short-term consulting projects. Document review – analysts will review and provide feedback on your plans and architecture Tap into Gartner’s Peer Connect network Engage with analysts and peers at Catalyst Conference (July) Apply Reference Architecture – leverage prebuilt architecture designs, and to set standards and document technical positions Guidance Framework reports offer step-by-step recommendations for major programs What’s worked elsewhere? Read Field Research for insight into real-world implementations Read annual Planning Guides for trends and recommendations across nine different major areas Using Gartner for Technical Professionals 4

Detailed research for every phase of the projects to execute your IT strategy Design Plan Select Products Implement Planning Guides – Market Trends and Priorities Solution Paths – How to implement new solutions Reference Architecture Decision Points – Choose technical architecture Reference Architecture Templates – Editable Architecture diagrams Evaluation Criteria – Prioritized product requirements Assessments – Product scored against the criteria Guidance Framework – Step-by-step guidance to tackle a specific challenge or implementation Field Research – How your peers are implementing initiatives. 5

Onboarding Webinars – Service Overview and Training (Live Sessions) Wednesday, October :00 AM EDT Thursday, October :00 PM EDT Wednesday, November :00 AM EDT Thursday, November :00 PM EDT Wednesday, November 20, :00 AM EDT Thursday, November :00 PM EDT Wednesday, December 4, :00 AM EDT Thursday, December :00 PM EDT Wednesday, December :00 AM EDT Thursday, December :00 PM EDT Or view archived Training Video: 6

GTP - Updating Alerts Gartner Portal was updated in October IT Users who previously established “Alerts” in old portal will need to re-establish them in new portal. Go to “Create New Tracks” section of the new portal If required, IT Users should re-establish their Alerts in GTP by October 31 st. ISC will reach out to all impacted users, and will facilitate this effort. IT Users will need to be logged into GTP in order to directly access information referenced in the Alert. Any questions, please contact Peggy Yetter ( 7

Next Steps Provide completed template** to Lanese Rogers Training: Attend Onboarding or View Video Sign-on to GTP Website: Follow up on your initiatives -Research -Schedule requested analyst calls -Other activities Update Alerts by Oct 31 st (If required; see Slide 7) Share your feedback on GTP with ISC ** Only if you have IT Staff who are NOT in an IT salary band 8

GTP Account Management Penn ISC ContactsGartner Contacts Gary Delson (ISC Finance & Planning) Eileen Ramer (Account Executive): Mark Wehrle (ISC N&T Operations) Marcus Shrewsbury (Research Assistant) Peggy Yetter (ISC N&T Operations) 9

Analyst Inquiries and Research FunctionContact Info To Schedule GTP analyst inquiry, and Find GTP written research… Contact: Marcus Shrewsbury (Client Research Assistant); Tel ; Send to or Call or