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Help Desk Application Created in less than a week with no code No special server permissions required No client apps required for users to either submit or manage requests 2 authoring environments InfoPath 2007 and SharePoint Designer 2007 Key runtime components Microsoft Office SharePoint Server 2007 InfoPath Forms Services 2007 Microsoft Office Outlook 2007 Overview 3Microsoft - Business Processes and Forms

EMPLOYEE FILLS OUT NEW HELPDESK REQUEST Demo Walkthrough 4Microsoft - Business Processes and Forms

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HELPDESK TECHNICIAN LOOKS AT HIS QUEUE Switch Hats 13Microsoft - Business Processes and Forms

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EMPLOYEE GETS TELLING HIM HIS REQUEST HAS BEEN RESOLVED Switch Hats 20Microsoft - Business Processes and Forms

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HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS Switch Hats 23Microsoft - Business Processes and Forms

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INFOPATH FORM DESIGNER How it’s Built 28Microsoft - Business Processes and Forms

Highlighted Features WYSIWYG Form Layout 4 Types of Form Logic Data Validation Conditional Formatting Rules Default Values using Formulas External Data Connections Multiple Form Views Property Promotion 29Microsoft - Business Processes and Forms

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SHAREPOINT DESIGNER How it’s Built 48Microsoft - Business Processes and Forms

Highlighted Features Workflow Routing requests to the appropriate person Sending confirmation Pausing for a fixed amount of time Page Design Data Form Web Parts Conditional Formatting Custom Navigation and Master Pages 49Microsoft - Business Processes and Forms

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