Technology Moves: See How Technology is Changing the Way We Move

PRESENTER: Jeff Forsyth – Chief Information Officer, MSI

Agenda >Introduction >Infrastructure – System Agility >Our Workload – Optimize Communication >Cloud – What does this mean? >Integration – How to bring our systems together >Future – Social aspects, Improved mobile applications

Introduction >Jeff Forsyth – CIO o Server/Desktop support o Networking o Business system support (i.e. financial) o Application development (client and employee portals) o Setting the technology direction for MSI

Infrastructure >High availability >Distributed data >Multi-tenant applications (similar to salesforce.com) >Data center (UPS, Generator, Redundancy)

Current Network Infrastructure

Current Server Infrastructure

Redundancy

Our Workload >We’re mobile lets face it o Constant s o Always on cell phone >Immediate response expectation >Our social life is digital (Facebook) >The stress of a relocation >Kids – enough said?

What Technology Do You Use? >Do you use online banking? >Do you prefer to call someone or use an electronic means of resolution? >Do you have time during the day to run errands? >Are you in touch with the younger generation’s electronic preferences? >Do you know your companies technology roadmap?

Cloud Technologies >What does this mean? >How does it help? >Does this impact me as a Customer / Consumer? >The MSI vision of the cloud

Integration >Secure FTP >Web services >On demand reporting >Other client needs >Do you have in house developers?

Our Future Technology >New Portal o Web 2.0 o Personalized settings o RSS feeds o Live chat o SMS o Push technologies o Aggregated content

THANK YOU! QUESTIONS?