1 Accessing Your Gear - Access Management Learning Center Series Presented by Jonathan Garay July 17 th 2013

2 Today's Agenda ●AM Server ●Handhelds Scanners ●Access Points (APs)

3 Pro-Tip ●Find issues before game day ●Make appropriate repairs in time ●Don’t procrastinate! Always check and test your equipment early!

4 AM Server ●AM Monitor ●AM Transfer: Download / Upload ●AM Control AM Server Components

5 AM Server Make sure you have AM Control, AM Download, and AM Upload running. AM Server Components

6 AM Server ●Hierarchy of how handhelds are distributed ●Ensure handhelds are in appropriate gates and facilities AM Monitor

7 AM Server ●Transfers information between AM server to back office ●Be sure it’s running with “Sleeping” or “Transferring” status o “Ticket not found” AM Transfer: Download / Upload

8 AM Server ●Defines handheld devices that are setup in AM Monitor ●Lists by device ID or by IP Address ●AM Control needs to run for the handhelds to appear Online ●Ensure Device ID matches handheld ID AM Control

9 Handhelds Scanners ●Between event uses: o Keep handhelds in charging cradles o Keep spare batteries charged ●Check for loose battery covers ●Reboot each device and verify online status ●Confirm or change profile in order to match the venue Handheld Scanners - Overview

10 Handhelds Scanners ●Test a handheld by scanning a ticket! ●Scanners are water resistant, not proof! ●Scanning mobile tickets is easier to do in the shade than in direct sunlight Handheld Scanners - Overview

11 Handhelds Scanners ●Identify bad batteries ●Check lanyards ●Remove MagStripe Reader (MSR) from scanners as infrequently as possible o Constant attachment and removal of the MSR will cause premature wear to the MSR Handheld Scanners - Overview

12 Handhelds Scanners Handheld Scanners - Overview

13 Handhelds Scanners ●Rebooting Symbol scanners. Handheld Scanners

14 Handhelds Scanners ●Rebooting Janam Scanners o F4 + Power = Soft Reset o F2 + Power = Hard Reset Handheld Scanners

15 Handhelds Scanners If Network Venue Profiles [WLAN] are used [right] ensure the correct one is chosen and configured Checking Venue Profiles

16 Handhelds Scanners If Network Venue Profiles are not used, check to see if the correct venue is chosen by going to ‘Tools > Venue Profile’ and see if the correct ‘Profile’ is selected Checking Venue Profiles

17 Handhelds Scanners ●Once in the Venue Profile screen, you will be able to select the appropriate facility. Checking Venue Profiles

18 Handhelds Scanners ●Invalid Location o Verify that the profile is correct and that AM Monitor (facility code) is set up correctly ●Not Found ●Invalid Date Common Test Errors

19 Handhelds Scanners ●Ensure everything is transferred to the AM Server o Are Barcodes Balanced? Common Test Errors Not Found

20 Handhelds Scanners ●Make sure that the event’s start and end date are the same Common Test Errors Invalid Date

21 Handhelds Scanners ●Set Card Reader configuration options in AM Handheld Card-Swipe Readers

22 Handhelds Scanners Equipment Transport

23 Access Points ●Do a walk-around at the venue site to confirm that coverage is active from all wireless access points ●Confirm that you handhelds can achieve system “Online” state at each scanning location ●On Paciolan provided AP units, try power cycling APs first should any problems occur Wireless Signal Coverage

24 Key Takeaways ●AM Server Side o Keep it running o Handhelds won’t communicate with the server if it’s down ●Handhelds o Test before everything gets underway o Check the correct venue profile is selected for the event o Proper handling ●Call us

25 QUESTIONS

26 Thank you!