Manager as Leader Chapter 7

The Importance of leadership Managers are the people who are responsible for making sure that resources are used effectively, so that the business is successful. In the past, it was believed that managers just had to tell employees what to do and the work was done. When employees do not feel involved in decisions they will not be as committed to the work. People are the most important resource of a business. It is one of the business highest expenses Today managers are expected to do more then to just give orders. A managers must be an effective leader. Leadership- is the ability to influence individuals and groups to accomplish important goals. Human relations- is the way people get along with each other.

The importance of leadership Leadership Characteristics: Understanding Initiative Dependability Judgment Objective Confidence Stability Cooperation Honesty Courage Communication Intelligence http://www.mybigcampus.com/library/168064

The importance of leadership Developing leadership characteristics For some people leadership is a natural characteristic You do not need to be a manager to be a leader. Developing leadership Study leadership by reading books on leadership and leadership skills. classes Participate in organizations and activities: clubs, teams, ect… Practice at work or at school. Develop leadership skills by helping customers, complete work assignments, and by taking the initiative. Observe leaders http://www.mybigcampus.com/items/they-will-never-take-our-freedom-braveheart-3-9-movie-clip-1995-hd---4237156 Work with a mentor Do a self-analysis and ask for feedback Teachable Being able to handle criticism

12 Most Magical Leadership Lessons from Disney Animated Movies Beauty and the Beast: don’t force love; earn it Aladdin: just be yourself The Lion King: it’s your kingdom; if you don’t fight for it, who will? Toy Story: you’re not a space ranger… and that’s okay Hercules: being a hero isn’t about celebrity; it’s about sacrifice Mulan: being true to yourself is the greatest gift you can give to others Dinosaur: the strong are morally responsible for the weak The Emperor’s New Groove: it’s not about you Monsters Inc.: innovation powers your world Finding Nemo: nothing can stop you from finding what is most precious to you The Incredibles: don’t let the mediocre silence your awesomeness Tangled: to make your dreams come true, you’ve got to leave your tower

Human Relations Managers and leaders must be able to work well with other people. Majority of a managers time is spent interacting with people. **The way people get along with each other.** Human relations largely determines whether a manager is successful or not. They must develop effective human relations skills. 1) self understanding 2) understanding others 3) communication 4) team building 5) developing job satisfaction

Self Understanding A leader must understand their own strengths and weakness. A manager cannot be viewed as either unpredictable or unfair. Managers must identify effective ways to communicate and work with other individuals. Understand how you make decisions Always need to be willing to improve and to learn.

Understanding Others Leaders recognize that people in a business of ten have more things alike than different. Recognizing similarities will help develop a stronger team. Differences can improve a business Leaders get to know each person and is able to identify each persons strengths and weaknesses. They will not treat everyone the some but will attempt to involve each person that is beneficial for the company.

Communication Leader must have effective communication skills. There are different types. Formal or Informal Formal communication have been established and approved by the organization. **Informal communication are common but unofficial ways that information moves in an organization. Respected employee** Internal or External Internal communication is between managers, employees, and work groups External communication is between inside the organization and outside. Customer service

Communication Cont. Vertical or horizontal Oral or Written Vertical communication moves up and down in an organization. Ex manager and employees Horizontal communication moves across the organization at the same level. Ex Manager to Manager. Oral or Written Oral communication is word of mouth Written communication are letters, notes, email messages, ect…

Team Building Businesses are made up of groups and teams, not individuals. Issues with the team or group it will not be as effective for the company Managers need group-building skills to help people understand each other and their responsibilities. Managers need to be able to identify any problems and be able to help solve the issue quickly.

Developing Job Satisfaction Managers can influence how employees feel about their jobs on a daily basis. Many things can lead to job dissatisfaction, such as regular assignments employees do not like or do not feel prepared for. Poor working conditions Daily difficulties When managers pay attention to needs and concerns of individual employees, employees appreciate the effort.

Influencing People Effective leaders must be able to influence members Position Influence: is the ability to get others to accomplish tasks because of the position the leader holds. Ex promotion **Reward Influence**: results from the leader’s ability to give or withhold rewards. Positive or negative Expert Influence: arises when a group member recognize that the leader has a special expertise in the area. Ex successful salesman Identity Influence: stems from personal trust and respect members have for the leader. Best interest of the team If a manager is not viewed as an expert and is not well liked they will have to rely on position and reward influence. Most leaders try to develop expert and identity influence.

Pros and Cons of Different Leadership Styles Managers approach the task od leading a group in different ways based on their leadership style. **Leadership style**: is the way a manager treats and directs employees. **Tactical Management**: is where the manager is more directive and controlling. Close contact with employees to make sure the task is completed on time. **Deadlines** Strategic Management: is where managers are less directive and involve employees in decision-making. Trust employees to work without direct supervision and seek advise on important decisions. Mixed Management: The combined use of tactical and strategic management

Employer/Employee Relations Managers and employees want their business to succeed. Both do not always have the same goals Managers must make sure the company makes a **profit**, so they get more work done at a lower cost. Employees are more concerned about pay, working conditions, and job security.

Labor Unions In the 20th century many US business did not treat their employees well. Thus creation on labor unions. Labor Union is an organized group of employees who negotiate with employers about issues such as wages and working conditions. Represent a large number of employees. 1940 and 1950 more than 1/3 of US labor force was unionized. **Today that number has greatly reduces to less then 15%**