Selling Services: How to get in front of new clients.

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Presentation transcript:

Selling Services: How to get in front of new clients

Agenda… Why Selling Product is different from Selling Services and why that really matters How commercial clients buy trusted advice How to build a sustainable stream of new client opportunities

About You…

ExpertImprovingBeginner

Finding new clients is easy Expert A bit hit & miss.. Improving We win clients that call us… Beginner About You…

About GenLead… Help Law firms meet & build relationships with new clients

About GenLead… Law Society Consulting Telemarketing Partner

Selling Services Vs. Selling Product Why it really matters.

Are you selling Services or Product?

Selling Product? Boxes of stuff. Product Clients do know how to buy. Buying Process ‘ Feature driven Why Clients Buy

Buying Services…

Selling Services? Guidance. Services Clients don’t know how to buy. Buying Process Complex ‘Outcome driven’ Why Clients Buy

Being ‘Sold to’

Why This Matters…

75% Of clients do not feel confident about buying Professional Services

Why This Matters… 50% Of the UK population say they don’t know what Lawyers actually do

Section Summary… Clients don’t like ‘Being sold to’ Clients don’t know how to buy from you The profession is not confident about selling

How Clients Buy Services & Trusted Advice

3 Scenarios... Trusted advisor Outcome driven Trusted Build a better world... Compliance Improve Pain Time pressure Fix

Outcome Driven... What outcome do you give your Clients What do you say you are? Compare

Outcome Driven Example... Help Clients Pay Less Tax Qualified Tax Accountant Compare

Section Summary… 3 Scenarios that drive a need for Professional Services What you are vs. The outcome you give.

How to build a sustainable stream of new client opportunities

IntroduceNurture Collaborate & Close How to build a sustainable stream…

First contact... Introduce

First contact... Introduce PhoneContent Follow Up

Introduce Owner/MD Estate Agency £2m - £20m M3/M4 Corridor Accountants – Target Audience...

Outcome Driven - Accountants... We help the owners of Estate Agencies Make more Money and Pay less tax Trusted Specialist in Accountancy services for Estate Agencies Improver Full service Accountancy firm. HMRC Investigation experts Fixer

Build the relationship... Nurture

Buying Scenario? Reinforce (Content) Dialogue!Presence Build the relationship...

Move it forward... Collaborate

ChallengeOutcomes?TestPackage? Move it forward...

Review – How to get in front of New Clients...

1.Services or Product? 2.Use Outcome language 3.Understand buying scenarios 4.Build a consistent client acquisition function 5.Maintain an outcome driven dialogue, reinforce it & stay present.