Connect Your Clouds with Force.com Developer Track Jeff Douglas, Senior Technical Consultant, Appirio

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Jeff Douglas Senior Technical Consultant Appirio Developer Evangelist CloudSpokes Co-Author “Salesforce Handbook”

What to Walk Away With  Solid understanding of Force.com integration options and patterns.  Strategies for connecting various cloud platforms with Force.com.  Best practices with Force.com integration options.  A deep love and appreciation for the Force.com platform.

Agenda  Cloud to Cloud Integration Patterns –Inbound –Outbound –Hybrid  Force.com Toolkits  “RMAforce” Demo –Microsoft Azure –Google App Engine –Amazon AWS –Heroku  Q&A

Integration Patterns with Force.com

Inbound Integration Options for Force.com  Force.com APIs –SOAP API, Bulk API, REST API, Chatter REST (Pilot)  Apex Web Services –SOAP, REST (Pilot)  Apex Inbound Services  Force.com Toolkits –Google App Engine (Java & Python), Ruby, PHP, Perl,.NET and Azure

Outbound Integration Options for Force.com  Apex Callouts  Force.com Toolkits  Outbound Message  Apex Outbound Services

Apex Callouts – Don’t Forget!  Governor Limits!! –10 callouts per transaction –3MB payload maximum –120 timeout for all callouts  Dreaded “You have uncommitted work pending” error  Callouts from Triggers must be made asychronously  The joy of writing test coverage for callouts  Invoke WSDL/SOAP or REST services. Be careful parsing returned JSON data. Parser is not yet native.

Force.com Toolkits for Services

Force.com Toolkits for Platforms/Languages

Demo Application – “RMAforce”

Salesforce.com ERD

Demo - Microsoft Azure  Inbound integration from SQL Azure  Java app loads Sales Order data using the Bulk API

Recap - Microsoft Azure  Inbound integration from SQL Azure using Java and the Bulk API  CVS column names should be same as target org  Consolidate data into SQL Views for easy querying  Schedule the app (.jar file) to run periodically on a server with notifications for failures.  Monitor imports (success & failures) in Salesforce Best Practices

Demo - Google App Engine  Inbound integration using the Google App Engine Toolkit for Force.com (Java) to process customer RMAs.

Recap - Google App Engine  Inbound integration using the Google App Engine Toolkit for Force.com (Java)  Use the “GAE” version of the Toolkit for App Engine.  Use the precompiled “Partner” jar  URL fetch service limited to 5 seconds so streamline queries and returned results  Cache connection for improved performance Best Practices

Demo - Amazon AWS  Outbound integration to Amazon S3 using the Amazon Web Services toolkit.  Customer service rep approves RMA, creates PDF and stores in Amazon S3.

Recap - Amazon AWS  Outbound integration to Amazon S3 using the Amazon Web Services toolkit.  Setup different S3 buckets for sandbox and production  Watch bucket permissions  Guard your AWS API keys! Best Practices

Demo - Heroku  Platform/lauguage integration with Ruby and Heroku  Customer checks the status of their RMA on mobile device.  Ruby on Rails application using the REST API.

Recap - Heroku  Inbound integration with Heroku.  Ruby on Rails application using the REST API.  Use OmniAuth for authorization  Use HTTPS for OAuth2 callback  Use the Heroku SSL add-on for quick & easy encryption  Treat access tokens like passwords!! Best Practices

Recap – What Did We See?  Strategies for Force.com integration depending on use case.  Force.com Toolkits for different services and language  How do develop integrations regardless of platform and language.  How to use different Force.com APIs depending on application purpose.  Best practices for technologies, toolkits and platforms

Additional Resources  Github code repo  Cloud to Cloud Integrations with Force.com  Loading Large Data Sets with the Force.com Bulk API  Google App Engine Toolkit for Force.com  Force.com Toolkit for Amazon Web Services  OmniAuth

Questions?

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