OCR Cambridge National in

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Presentation transcript:

OCR Cambridge National in Health and Social Care (Level 1/2) R022 Communicating and working with individuals in health, social care and early years settings survey? On who has what…

Communication What types of communication are used in Health and Social Care settings?

Verbal – eg clarity/tone/pace/ Communication Verbal – eg clarity/tone/pace/ empathy

Body language/gestures/facial expressions Communication Non-verbal – eg Body language/gestures/facial expressions

Written – eg leaflets/letters/care plans Communication Written – eg leaflets/letters/care plans

Specialist – eg braille/sign language/advocates Communication Specialist – eg braille/sign language/advocates

Non Verbal Body Language Non Verbal Body Language can often convey more information than verbal communication.

What do you think this body language means? Excitement? Anger? Exasperation?

What do you think this body language means? Relaxation? Frustration? Indifference?

Can our body language say one thing and our verbal communication say something else?

What skills and qualities does a practitioner need to find out how someone really feels?

professional manner understanding soft voice empathy respect patience

So what may stop a person from communicating effectively with a practitioner?

Barriers to communication Inadequate space Poor lighting

Barriers to communication Patronising language Speech difficulties

Barriers to communication Noisy environment Inappropriate body language

Ways to overcome barriers Adapting the environment Calm tone Staff training

You will… Understand the personal qualities that contribute to effective care. Understand how to communicate effectively. Be able to communicate effectively within a health, social care and early years setting.

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