Quality work at Statistics Denmark Lars Thygesen

 Quality is in everything we do  UN Fundamental Principles of Official Statistics  European Statistics Code of Practice  EU Quality Assurance Framework What is quality work? 2

The History  Quality not recognized as specific area  Everyone invents his own wheel  Methodology + the Human Factor  The Heritage  Methods Unit  International inspiration or theft?

Strategy 2015  High priority to quality in statistical products  More systematic approach  Not TQM, more statistical focus

Quality of processes: Statistical concepts Sources Contact with respondents/data owners Sampling Measurement process Data collection Editing Estimation Aggregation Publishing and dissemination Entering in StatBank Documentation Quality of contents: Relevant Accurate & reliable Timely & punctual Coherent & comparable Accessible & clear The quality concept

Quality of processes: Statistical concepts Sources Contact with respondents/data owners Sampling Measurement process Data collection Editing Estimation Aggregation Publishing and dissemination Entering in StatBank Documentation Quality of contents: Relevant Accurate & reliable Timely & punctual Coherent & comparable Accessible & clear Transferable Cost effective The quality concept

Quality of processes: Statistical concepts Sources Contact with respondents/data owners Sampling Measurement process Data collection Editing Estimation Aggregation Publishing and dissemination Entering in StatBank Documentation Quality = Fitness for use The quality concept Quality of contents: Relevant Accurate & reliable Timely & punctual Coherent & comparable Accessible & clear Transferable Cost effective

How strengthen the quality aspect in everyday work?  encourage and recognize good behaviour  Not only in Quality Projects  Establish small quality organisation  Guidelines  Oversee  Advise

How to ensure ownership ?  imposed from the top  visual and constant top management attention  Steering Committee  work-shops

Secure resources for quality work?  The daily struggle for resources  Immediate production problems win  Use external ”pilots”?  Ownership?  Doubtful experience

How to engage users in quality work?  Not one user  The users trust us too much  No easy solution

European Peer Reviews coming up 12

 Consider every single indicator and measure in QAF  How are we doing  What should be done  By whom  When What are we doing now 13

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The End!