 For the month of July 2003, India announced the creation of 30,000 new outsourced jobs.  In that same month, US firms carried out 2087 a mass layoff actions resulting in the loss of 226,435 American jobs.

 Since 2000, 150 million educated workers have entered the global workforce.  In India, it cost $700/month to provide wages, medical benefits for an entire family, transportation, lunch and dinner to a worker in a call center.  A Chinese production worker brings home $265 /month or $3195/year

 Globalization has evolved  Market competition is global  Turbo-charged environment  Business goes where the talent is  Life-time employment replaced by life-time employability

 Creative a collaborative platform for information and relationship that were global:  Berlin Wall, MS Windows  Netscape  Software that can talk across disciplines

 Business are now building upon a common technological interface and infrastructure to create processes that are more efficient and fuel innovation:  Open-sourcing  In-sourcing  Out- sourcing  Supply- chaining  Off-shoring  Information diving  Technology on Steroids

 Decentralized Organizational Structures  Collaborative Partnership  Leverages technology  Common data and process standards  Functional view of work processes  Open communication  Emphasis on knowledge and innovation

 Individuals competing against other individuals  Workers must possess the knowledge, skills, attitudes and behaviors to continually adapt to ever changing and escalating labor market requirements  Workers must take charge of their own learning  Ability to work in a team environment and work effectively with coworkers, customers, and supervisors.

 OutIn  GeneralistsVersatilists  Basic LiteracyWorkplace Literacy  Occupancy & Career Skill Cluster & skill ladder ladder EmploymentEntrepreneur Life time employment Life time employability

Out  Barrier Assessment  Basic Literacy development  Service plans  Geographical job matching “What local jobs will match our job seeker’ skills”?

In Comprehensive Assessment Workplace Literacy development Career plans Skill matching “what global job might match our job seeker’s skill?”

OutIn  Taking job ordersHigher level skill analysis  Job MatchingTrend & data analysis to stay ahead of workforce trend  Jobs fairsjob development ( how can we help you find the best workers?  Job developmentInnovative use of technology ( hire our local workers) Focus on building skills that fill the pipeline

 Look at business and industry differently  Look at jobs/occupation differently  Change our definition of demand driven

 Analyze industries and jobs in terms of their fungibility  Become more knowledgeable about impact of technology and and global markets in key industries and occupations  Become pro-active and focus on developed “anchored” and “value-add” jobs

 Fungible Jobs  Anchored jobs  Value-add jobs –To be more competitive you have to be more than plain vanilla

 Repetitive skill based work requiring a minimum of interpretation or decision making

 Easily digitized ( can be done on computer)  Not tied to a geographic location  Processes can be automated  Will tend to go where labor costs are the cheapest

 Bill payment/processing  Medical transcription  Insurance claims processing  Hotels/airline reservations  Mortgage loan servicing  Tax return preparation

 Turbo tax has replaced your accountant  Atms and on line banking has replaced your bank teller  E ticket check in has replaced your ticket agent  Automation and “do- it –yourself” tests may make med techs obsolete

 With the internet you can be your own lawyer  Wireless healthcare changes how medical professionals interact with patients.  Automotive technology-workers must be able to work with computerized shop equipment, electronic components and traditional hand tools

 What jobs do we want to keep?  What jobs do we want to attract?  How can we prepare our workers to fill those jobs?

 Global market for talent  Who are we really competing against?  What is their capacity to provide supply?  Global Demographics  Impact on industries and demand for product/services  Impact on local jobs  Present and Future Impact on Technology Trends

 Skills at premium  Entrepreneurial  Engineering Math& Science  Specialize skills  The Quiet Crisis  Educational gap  Numbers gap  Motivational gap  How not to leave people behind

 Global economy not finite  Universal interdependence  Capitalism doing well  America spawns innovation  Change brings opportunity  Our workforce system has the capacity to address these changes