Axis Communications South Asia Pacific Support Organization

Objectives – Support >After this lesson, students should be able to: >Identify local and global support for further questions

Support – Where to start >All manuals and installation instructions can be found on the Axis website: >Firmware upgrades are free and can be downloaded by registering with Axis: >Find answers in the FAQ database: >Raise a support request with Axis:

Customer Support >Support requests are made to Axis Customer Services >Most efficient – Log in to MyAxis and use the online helpdesk on the Axis website: >Benefits –Ask questions online –Highest priority –Trackable –History log >Alternatively, telephone can be used (business hours only). If a written response from Axis is needed, a support case will be raised for the customer. >Whenever possible, support is given in the local language. Supported languages today are: English, German, Swedish, French, Spanish, Italian, Dutch.

Support web – Online Helpdesk Click

Support web – Online Helpdesk Click!

Support web – Online Helpdesk Log in to MyAxis

Support web – Online Helpdesk Click!

Support web – Online Helpdesk Include as much information about your support case as possible - Server report from your Axis unit - Print screen of the error message - Snapshot of blurry image

Priority support >Online support cases are automatically prioritized –Axis partners, distributors and resellers –Installers and system integrators –End users >Incoming support requests shall be answered within two working days, either to present a solution or to request additional information (such as a server report and a parameter list)

SAP – Australia / New Zealand Local office Axis Communications Pty Ltd Level 27, 101 Collins Street Melbourne VIC 3000 Australia Country manager Wai King Wong Key Account Manager Aldrin Leong Customer Support line

Local office Axis Communications (S) Pte Ltd. 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore Country manager Nafis Jasmani Customer Support line SAP – Asean

SAP – India Local office Axis Video Systems India Private Limited Kheny Chambers 4/2 Cunningham Road Bangalore Karnataka, India +91 (80) Country manager Prakash Prabhu Customer Support line +91 (80)

SAP – unexplore, Vietnam / Phillipines/ Sri Lanka / Bangladesh Local office Axis Communications (S) Pte Ltd 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore Country manager Raymond Koh Customer Support line

Questions & Answers Thank you!