Template v7 January 30, Copyright © Infor. All Rights Reserved. 1 LN: v10.4 Usability Enhancements in Service Overview Rollout training Campus Course Code: 02_ _EEN0453_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst,

Template v7 January 30, Copyright © Infor. All Rights Reserved. Agenda Service Contracts Model/Structure versus Physical Serialized Item Physical Breakdown Screen Configuration Depot Repair – Work Order Demo Summary

Template v7 January 30, Copyright © Infor. All Rights Reserved. 3 Service Contracts

Template v7 January 30, Copyright © Infor. All Rights Reserved. Service Contracts – Situation in 10.3

Template v7 January 30, Copyright © Infor. All Rights Reserved. Service Contracts – Situation in 10.4

Template v7 January 30, Copyright © Infor. All Rights Reserved. 6 Structure versus Physical

Template v7 January 30, Copyright © Infor. All Rights Reserved. Structure vs Physical - Examples

Template v7 January 30, Copyright © Infor. All Rights Reserved. 8 Screen Configuration Work Order in Depot Repair

Template v7 January 30, Copyright © Infor. All Rights Reserved. Screen Configuration – Work Order LN 10.3LN 10.4

Template v7 January 30, Copyright © Infor. All Rights Reserved Demo Service Contracts – Physical vs Structure – Screen Configuration

Template v7 January 30, Copyright © Infor. All Rights Reserved Summary Usability Enhancements in Service

Template v7 January 30, Copyright © Infor. All Rights Reserved. Summary: Usability is a requirement for each release Usability enhancements in LN 10.4 Service: Service Contracts Screen Configuration Depot Repair – Work Orders Structure versus Physical: Example: Building (S) – Floors (S) – Rooms (S) – Computers (P)

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