Service Blueprint: conferencing and collaboration Web/KioskService Point/Call CenterPresentation SpacesGroup Studies Teaching Spaces (T&V, Creativity,

Slides:



Advertisements
Similar presentations
Broadcast Connect Generate to the Worldyour Communities traffic & Revenue.
Advertisements

Exceptional Digital signage Solutions
ELearning Solutions eLearning Solutions The business of education is learning.
Service Blueprint: conferencing and collaboration Web/KioskService Point/Call CenterPresentation SpacesGroup Studies Teaching Spaces (T&V, Creativity,
TRLN Research Hubs Seminar: NCSU Libraries Steve Morris Interim Associate Director for the Digital Library November 4, 2014.
Service Delivery Options for Meeting Rural Needs: Thinking Outside the Box Caption Colorado Remote Captioning and what it can mean for Rural or Remote.
Chapter Extension 1 Information Systems for Collaboration © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke.
Video Conference Training. Agenda Where to get help? Selecting Presentation or Conference mode Crestron Rooms - Turning on the Room Crestron Rooms - Adjusting.
Recording Videoconferences Video & Collaboration Services Abraham Turell, CTS 4/9/2015.
A Brief Guide to Conducting Virtual IARU Meetings For 24-hour Customer Support, please visit:
e-Learning Series 2012 – Session 4 Teleconferencing, Videoconferencing, SKYPE Information Technology Group.
© 2012 Microsoft Corporation. All rights reserved. Schedule a Lync meeting You can schedule a Lync Meeting by using the Outlook add-in for Lync, if you.
Zoom Your Classroom! Finding the Best Tools to Meet with Your Students and Colleagues Online In and Out of Your LMS Michael P. Myers Associate Professor.
Technology UAA. Who We Are & What We Do IT Services provides technology leadership, planning, and a wide range of services supporting UAA’s.
Live Meeting 2007: Presenter's companion Set up voice and video The audio and visual features of a Live Meeting enable you to collaborate and engage with.
Successful Model for Campus-Wide Technology Management CLASSROOM TECHNOLOGY, SUPPORT AND REMOTE SITE CONTROL Successful Model for Campus-Wide Technology.
 Free Video Conference Tools By Dr. Steve Hecht Today we will go over some useful and FREE tools for interacting with students. 1. Google+ (better than.
Web Conferencing at UB SSW Steven Sturman Instructional Designer.
Small School Initiative EMIT – Educating Minds Through Innovation and Technology.
State of Alaska Division of Retirement and Benefits Introduces WebEx™ Division of Retirement and Benefits.
InterCall Conferencing Services: More Ways to Communicate Presented By: Michelle Hunter ForEDTC/560.
Webex meets Moodle Stephen Bruce, Information Services
Benefits of ICT: Collaborating - Videoconferencing
Accompanying notes to presentation What you need to know This presentation is part of the Art of connecting. There are four themes in total, each with.
Presented by Office of Distance Education of Learning Technologies.
© Polycom, Inc. All rights reserved. Polycom CX7000 – Customer Presentation Graybar.
Requirements Review – July 21, Requirements for CMS Patricia McBride July 21, 2005.
The Development, Maintenance, and Use of Course Web Sites The Development, Maintenance, and Use of Course Web Sites Panel at the ACM SIGCSE 34th Technical.
How to Successfully Implement a Google Hangout On Air Event.
1 Crusaders of Learning Overview ©2006 David J. Manley An Electronic Learning Community for Educators, Parents, and Students.
June 23, 2007ALA Annual Conference The Mobile Computing Project: Ball State University Libraries ( Bradley D. Faust.
VSX 5000 Product Briefing July 2005 For more information, contact: 1 PC Network Inc. 1 PC Network Inc. Phone Fax
WebEx Cloud Connected Audio Enterprise
VSX 7000s Product Briefing July 2005 For more information, contact: 1 PC Network Inc. 1 PC Network Inc. Phone Fax
Unified Visual Communications Roger Wallman Director Product Marketing April 24, 2007 April 2007.
Instructional Technology in the College of Engineering John E. Muckler University of Michigan Computer Aided Engineering Network October 17, 2003.
Electronic Diaries 1 Appropriate slots for appointments are automatically found; Routine appointments can be programmed in one easy step, for instance.
Web and Video Conferencing Solutions for SMU Faculty Presented by: Blair Simmons SMU Information Technology Services August 28, 2012 Footer.
WebEx Learning Session ENHANCED COLLABORATION: TRAINING CENTER.
Video Griffith General Update Tim Gentile, Project Manager VC Infrastructure.
Tech Fellow TC. THE ROLE OF THE TECH FELLOW Assist faculty one-on-one (in person, , phone, chat, web conferencing) (Moodle, Google Apps,
ATLAS M&O A: Collaborative Tools S. Goldfarb (5 June 2013)
Webinars At A Glance Presented by Steven Glowicki, STEP, Inc. Ceil Belasco, The PEAL Center.
Remote / Conferencing Tools – ILP Training. CONFIDENTIAL Virtual Meeting Audio Conferencing Web Conferencing Video Conferencing Virtual meetings use advanced.
Copyright © 2006 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Streaming at work in a.
BACK NEXT YOUR PROGRESS CC HOSTING A WEBEX FOR INSTRUCTION CPCC WebEx Training BACK NEXT YOUR PROGRESS CC.
1 © 2016 Lifesize, Inc. All Rights Reserved. Confidential. Continuing the Conversation Beyond the Meeting Lifesize ® Cloud — Group Chat March 2016 Confidential.
Getting Started Telligent or SharePoint (or Hybrid)?
TIPS FOR ATTENDING OR HOSTING A LYNC MEETING By Gary Palmer.
Introducing Planet eStream The complete media solution for education.
Service Desk Good Practice Guide – Benchmarking survey results January 11 th 2012.
An introduction to webinars Employability skills – the future is here and now JISC project – Students4WebES (Students for webinar employability skills)
Medical Education Center
INTERNET PROTOCOL TELEVISION (IP-TV)
Wadley Medical Education Center
Cara Clifford Instructor, Learn iT!
The Microphone of the Future
Cisco WebEx.
CONNECT.
INTERNET IN EDUCATION UNIT- 5
Medical Education Center
Video Conferencing Video conferencing is a form of communication where users with computers and web cams communicate using both audio and video over the.
DISTANCE LEARNING AND COLLABORATION TECHNOLOGIES
Teams Meeting Experiences
Lync Meetings Join a Lync meeting Schedule a Lync meeting
Video for Instruction Overview
Adobe Connect: Web Conferencing, Collaboration, and Teaching Online
Skype For Business SUMMER OF SKYPE 2018.
Information Technology Services
The Development, Maintenance, and Use of Course Web Sites Panel at the ACM SIGCSE 34th Technical Symposium on Computer Science Education, Reno,
Presentation transcript:

Service Blueprint: conferencing and collaboration Web/KioskService Point/Call CenterPresentation SpacesGroup Studies Teaching Spaces (T&V, Creativity, Seminar) Documentation & Tutorials Physical Evidence or Communication Channels  Web site and online scheduling system  Physical kiosk touch screens with reservation system  Service people  Bookable equipment for checkout   Immersion Theater, Gaming, Presentation Practice rooms  Mobile video cart  Call buttons in spaces for reporting problems / asking for help  Small, medium, and large group studies  Light weight conferencing equipment  Software  Teaching and Viz, Creativity Studio, Video Seminar Room  HD Conferencing Equipment  Software  Call buttons in spaces for reporting problems / asking for help  Use policies  User tutorials for connecting and capturing content  Technical documentation on capabilities Customer Actions (see journey map)  View options for conferencing  View/participate in live or recorded content  Schedule a room and conferencing technology, request video cart/equipment  View schedule of activities  Assistance with booking room or choosing technology  Checkout auxiliary equipment  Wayfinding  Get assistance with conferencing problems  Capture a presentation, conference, or event, save to personal device or personal space  Broadcast to overflow space within library  Broadcast web stream to remote participants  Request mobile cart for video conference  Start up web video chat (eg, Skype)  Start up WebEx collaboration, record session  Start or join an audio conference?  Cloud-based collaboration  Share multiple laptops to large screen/s  Capture a presentation, conference, or event, save to cloud/MediaSite  Broadcast to overflow spaces or remote viewers  Start HD video or web video conference  Start or join voice conference  Start up WebEx collaboration, record session  TeamSpot multi-user collaboration  Access documentation and tutorials  Ask questions related to policies and procedures Front-line Staff Actions (Public services)  Respond to requests for cart/equipment and take it to room  Respond to help requests and setup requests  Schedule assistance for users doing conference & collaboration  Maintain marketing & outreach related to collaboration  Assist with booking issues  Manage tickets from scheduling system for setup & breakdown of activities  Tier I troubleshooting of connection issues  Check out auxiliary tech items /carts  Assist with booking issues  Respond to tickets from scheduling system for setup & breakdown of activities  Tier I troubleshooting of connection issues  Deliver auxiliary tech items /carts  Assist with booking issues  Respond to tickets from scheduling system for setup & breakdown of activities  Tier I troubleshooting of connection issues  Deliver auxiliary tech items /carts  Assist with booking issues  Respond to tickets from scheduling system for setup & breakdown of activities  Tier I troubleshooting of connection issues  Deliver auxiliary tech items /carts  Basic technology reset  Maintain policies and procedures  Create tutorials Behind the Scenes Staff Actions (IT and Facilities staff)  Maintain scheduling and request systems  Respond to tickets escalated from Tier I service staff for troubleshooting  Assist on-call for complicated setups  Tier II and Tier III support of equipment and connection issues  Support for post-production problems with captured content  Tier II and Tier III support of equipment and connection issues  Support for post- production problems with captured content  Custom or specialized conferencing & collab setups  Tier II and Tier III support of equipment and connection issues  Furniture resets  Complex technology resets  Support for post-production problems with captured content  Maintain portal for tutorials Support and Systems (Stuff)  Mobile video conference cart  Equipment maintenance – mobile and fixed video systems  IP Phone?  Web cam and computer  Dual monitors  Laptop collaboration connections (wireless? Wired?)  Video conferencing systems  WebEx or other conferencing software  IP phones  Streaming video infrastructure  Mediasite  TeamSpot? Service Blueprint Example |