IBM Software Group Sr. Consulting Certified SW ITS IBM BlueStar Investment Territory Team Camtasia Enablement High fidelity “Live Recorded” demos, presentations and beyond… Additional presentations, tutorials and resources available at

Camtasia demystified – Call it a ‘Live Recorded’ demo, presentation, etc. What is it – Examples and scenarios Why use it – Leverage 100% of your brain, eliminate risk, do more in less time, and more… When to use it – Presentations, demonstrations, web conferences and beyond… How to use it – From simple start/stop falling-off-a-log recordings to playing, narrating & beyond… Quick Success with Camtasia Your first recording using “Camtasia Recorder” To narrate or not to narrate with sound…just start with a silent recording Don’t worry about perfection…we can easily fix bloopers, pauses and timing later Easy Hints and Tips Pre-recording – Install, initial one-time setup and system configuration Post-recording – “Camtasia Producer” – Edit, narrate, special effects, etc. In front of customers – Using the keyboard shortcuts and more… AGENDA for Camtasia Enablement 2

IBM Software Group SOA In Action Scenario

4 SOA Across Business and IT How do I optimize my business processes? Business Models Identify Process Tasks I/T Components exposed as SOA Services How do I integrate to my existing systems? Business and I/T can use a common language a.k.a. “Process Integration” RSAMod 1WID 1RPMBizDemoMod 2ProcPortRAD Java WSRAD Mkt SimWID Wire # of Business Process Tasks = # of IT Services (aka Granularity)

5 SOA Across Business and IT How do I optimize my business processes? Business Models Identify Process Tasks I/T Components exposed as SOA Services How do I integrate to my existing systems? Business and I/T can use a common language a.k.a. “Process Integration” RSAMod 1WID 1RPMBizDemoMod 2ProcPortRAD Java WSRAD Mkt SimWID Wire # of Business Process Tasks = # of IT Services (aka Granularity)

® IBM Software Group IBM/Microsoft Web Service Interoperability As seen at Allstate Java/.Net combined User Group

7 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test)

8 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test) Demo1

9 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test) Demo1

10 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test) Demo1Demo2

11 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test) Demo1

12 FastWeather Web Service – Microsoft / IBM Interoperability (WebSphere > Microsoft) MS – Creating & Testing Web Service with Visual Studio (WSDL to Code) IBM – Consume web service with RAD (Create web app calling FastWeather) MS – Secure web service with Visual Studio (Enhance into secure service & test) IBM – Consume secure web service with RAD (Enhance client config and test) MS/IBM – Test completed scenario with RAD & Visual Studio debugger for insight IBM – Consume web service in Portal with RAD (Create Portal/Portlet and test) Demo1

® IBM Software Group Realizing SOA within OTC (Order To Cash) An end-to-end system demo using IBM products and SAP

IBM Software Group 14 SOA & Managing Your Business Processes WebSphere Integration Developer WebSphere Process Server WebSphere Business Monitor WebSphere Business Modeler Clean hand-off from IT with Business Models, Metrics Constructs for dynamic and adaptive business processes based on an integration platform Real time management of business processes Feedback for continuous improvement ESB

IBM Software Group 15 Case Study: Current Order to Cash Process  Orders submitted manually  Paper-based process  Manual data entry results in errors  Difficult to track order status  Spans three systems that do not communicate  Delays in between each system 1. Review order5. Fax order8. Shipping information SAP R/3 3. Order Entry 4. Order Management Shipping 6. Order Entry 7. Ship order CICS 9. Generate invoice 10. Accounts receivable Problems with the current process 2. Credit check For business-to-business sales Process spans 3 line-of-business systems

IBM Software Group 16 Challenges for Process Improvement 1. Review order5. Fax order8. Shipping information SAP R/3 3. Order Entry 4. Order Management Shipping 6. Order Entry 7. Ship order CICS 9. Generate invoice 10. Accounts receivable 2. Credit check Automate process and eliminate manual data transmission Review only orders > $20,000 Eliminate manual data entry  Average process time is 45 days  Average cost is $30 per order  Target process time is 28 days  Target process cost is $12 per order Key Measures of Process Performance

IBM Software Group 17 Steps to Implement New Order to Cash Process 1.Model the new business process 2.Prepare I/T implementation of the solution 3.Create process and services to call external business systems 4.Deploy process and services 5.Monitor the process

IBM Software Group 18 Model the New Order to Cash Process  Designed for a business analyst – no programming required  Depicts the complete business process - includes human and system steps  Not just a diagram – will be handed off to a developer for implementation  Most competitive “modeling” tools are not for business modeling – really process design tools for developers Sales Rep Approval No Yes Rejected? Yes Good Credit? Yes Large Order? Credit Check No End Send to ERP Send to Ware- housing Send to Finance End Large Order Busines s Rule End

IBM Software Group 19 Time Costs  Time required to complete the task  Time required for a resource to work on a task  Maximum time to wait for a resource  Resource costs  Other costs associated with tasks  Support for 83 national currencies Model Attributes – More Than Just Boxes and Lines Business Measures  Key performance indicators  Business metrics  Triggers  Counters Sales Rep Approval No Yes Rejected? Yes Good Credit? Yes Large Order? Credit Check No End Send to ERP Send to Ware- housing Send to Finance End Large Order Busines s Rule End

IBM Software Group 20 How Do You Know if the New Process Will Meet Your Business Objectives? Simulate It First  Simulate the model before it is implemented  Model “what if” scenarios and compare results  Identify bottlenecks  Quantify time and cost savings to justify project

IBM Software Group 21 Steps to Implement New Order to Cash Process 1.Model the new business process 2.Prepare I/T implementation of the solution 3.Create process and services to call external business systems 4.Deploy process and services 5.Monitor the process

IBM Software Group 22 Modeling and Simulation WebSphere Business Modeler Deployment Wizard Run Time Data Closed Loop For Continuous Improvement Integration and Deployment WebSphere Integration Developer Execution WebSphere Process Server Import runtime statistics back into process model - Actual durations and percentages WebSphere Business Monitor Monitoring Data Monitor Import Process Model Business Measures Process Model

Camtasia demystified – Call it a ‘Live Recorded’ demo, presentation, etc. What is it – Examples and scenarios Why use it – Leverage 100% of your brain, eliminate risk, do more in less time, and more… When to use it – Presentations, demonstrations, web conferences and beyond… How to use it – From simple start/stop falling-off-a-log recordings to playing, narrating & beyond… Quick Success with Camtasia Your first recording using “Camtasia Recorder” To narrate or not to narrate with sound…just start with a silent recording Don’t worry about perfection…we can easily fix bloopers, pauses and timing later Easy Hints and Tips Pre-recording – Install, initial one-time setup and system configuration Post-recording – “Camtasia Producer” – Edit, narrate, special effects, etc. In front of customers – Using the keyboard shortcuts and more… AGENDA for Camtasia Enablement 23

© 2003 IBM Corporation 24 Camtasia – What is it? Camtasia is a ‘live recording’ tool that captures whatever you do on your computer screen Company website  IBM site license via TechWorks  Use the TechWorks Toolkit link  Camtasia Studio includes these primary programs: Camtasia Recorder Camtasia Player (CamPlay.exe) Camtasia Producer And more…

© 2003 IBM Corporation 25 Camtasia – Why use it? Use 100% of your brain Instead of thinking about ‘driving’ your demo, what to click next, what sequence of steps you need to do in order for your demo to go well… You can simply ‘run’ the demo You spend all your time talking to the demo instead of driving it, and it looks exactly the same to the audience Eliminate RISK completely It is not going to break accidentally There isn’t going to be a network problem You won’t skip a step Skip, backup/review key segments or speed past ‘wait time’ in demo [Time-box your demonstrations] + [You know exactly how long it’ll take] = Do more in less time! Avoid switching between multiple VMWare images, tools, etc. to show our software in action Network connectivity at customer site may be problematic Share presentation, demonstration or web conferences Share with people that didn’t attend Share with people that did attend and want to review and/or pass it on to colleagues Unexpected requests for demonstrations that you are not expecting/prepared to show Zero prep time, zero boot time for different VMWare or tool…just run a demo in your ‘live recorded demo library’

© 2003 IBM Corporation 26 Camtasia – When to use it? Demonstrations Presentations Web Conferences – Ones you are watching and/or delivering Show customers or colleagues how to do something, without traveling Customer/colleague request for how to do something or why it’s not working You need to show them how to use or configure a software product You can create a Camtasia ‘live recording’ that shows how it’s done Capture a web conference you are watching, for later review and/or as a demo candidate Capture something that a guru you’re working with knows how to do but you don’t Any time you do something more than once…within reason

Camtasia demystified – Call it a ‘Live Recorded’ demo, presentation, etc. What is it – Examples and scenarios Why use it – Leverage 100% of your brain, eliminate risk, do more in less time, and more… When to use it – Presentations, demonstrations, web conferences and beyond… How to use it – From simple start/stop falling-off-a-log recordings to playing, narrating & beyond… Quick Success with Camtasia Your first recording using “Camtasia Recorder” To narrate or not to narrate with sound…just start with a silent recording Don’t worry about perfection…we can easily fix bloopers, pauses and timing later Easy Hints and Tips Pre-recording – Install, initial one-time setup and system configuration Post-recording – “Camtasia Producer” – Edit, narrate, special effects, etc. In front of customers – Using the keyboard shortcuts and more… AGENDA for Camtasia Enablement 27

© 2003 IBM Corporation 28 Camtasia – Your First Recording One-time initial setup: Capture > Screen (captures everything you see) Tools > Options > Disable display acceleration (quicker and smoother) Display 1024x768 and color 16bit (projector size and smaller files) Start the Camtasia Recorder Use hotkeys (F9) to start/pause/resume and (F10) to stop recording F9 to start recording (screen should go black momentarily) F9 repeatedly to pause/resume during recording if you want some “think-time” without recording garbage F10 to stop recording and save to a file name Use Camtasia Producer to File > “Pack and Show” Creates an easy to distribute EXE

© 2003 IBM Corporation 29 Camtasia – Your First Recording

Camtasia demystified – Call it a ‘Live Recorded’ demo, presentation, etc. What is it – Examples and scenarios Why use it – Leverage 100% of your brain, eliminate risk, do more in less time, and more… When to use it – Presentations, demonstrations, web conferences and beyond… How to use it – From simple start/stop falling-off-a-log recordings to playing, narrating & beyond… Quick Success with Camtasia Your first recording using “Camtasia Recorder” To narrate or not to narrate with sound…just start with a silent recording Don’t worry about perfection…we can easily fix bloopers, pauses and timing later Easy Hints and Tips Pre-recording – Install, initial one-time setup and system configuration Post-recording – “Camtasia Producer” – Edit, narrate, special effects, etc. In front of customers – Using the keyboard shortcuts and more… AGENDA for Camtasia Enablement 30

© 2003 IBM Corporation 31 Camtasia – Additional Hints, Tips, etc. One-time initial setup: Capture > Screen (captures everything you see) Tools > Options > Disable display acceleration (quicker and smoother) Display 1024x768 and color 16bit (projector size and smaller files) Camtasia Studio for editing recordings Camtasia Studio for [File > “Pack and Show”] to create EXEs Adding Narration/voice by doing another recording Create a silent recording Edit if needed Play silent recording in fullscreen Use Camtasia Recorder with Audio Recording turned ON

© 2003 IBM Corporation 32 IMPORTANT Playback Tips  Use these keyboard shortcuts while a demo (AVI or EXE) is playing!!! [SPACEBAR] pauses/resumes playback Holding down Right cursor key ( while paused ) plays recording forwards at 1.5x speed, which is *very* convenient for playing demo segments faster if they are a little slower than ideal (This makes demo play a little faster without looking unnatural) [PgDn] or [PgUp] keys skip forwards/backwards 1 second at a time (while paused) [Alt]+[Enter] keys pressed together force in/out of fullscreen [Esc] while in fullscreen, exits fullscreen Right mouse click on recording while playing shows this popup menu  (Just in case you forget some of these keyboard shortcuts) [Alt]+[F4] cleanly exits demo, even if running in fullscreen, to smoothly return to a slideshow in progress Camtasia – IMPORTANT Keyboard Shortcuts