Post NHOP Audit Created Apr 28 2013

Holidex Plus Mandatory Rates – All Brands (IGCOR, IGN01-IGN08, IVANI, IVEDI, INIHI) Check for activation of mandatory rates and optional rates, especially those within the pricing strategy. Use these commands if/when changes are needed: 4-2-2 Rooms Sold by Rate Name (VIW). View authorizations for hotel at house and rate category level. 4-2-3 Active Rate Categories (VSP) Change Rates if needed (weekend or seasonal) 1-2 Rate Code Setup Modify Extra person – House Level and charge begins with 2nd or 3rd person Within Rate Code = set the amount of the extra person charge Within Rate Category = Y or N determines if the Extra Person Charge Applies .

Holidex Plus Additional Mandatory Rate Categories IVANI – Rate Code V1 is set as 5% off C1 This is loaded for hotel on opening and 5% inventory automatically and systematically allocated (“At Least” functionality in Holidex) IVEDI – Rate Code E1 Rate determined by brand: Candlewood $29 Express/Holiday Inn/Staybridge $39.00 Crowne/Indigo $49.00 Intercontinental $59.00 Are rooms allocated to Rate Code E1? Must allocate 5% of inventory or 10 rooms whichever is less. INIHI If the hotel’s owner pays IAHI dues, this is a mandatory rate category and should be activated with a $.01 rate code attached—recommend the same one used for INCMP

Holidex Plus Pricing Strategy – Are these Rate Categories Activated & Inventory Allocated (if applicable)? IDAVA – Advance Purchase (Set up at 7 days for new hotels)IDAVT – Discount Rate (Set up at 1 day for new hotels)IKPT5 – Featured RateIKPCB - Rewards Bonus Point Packages, others if applicable with appropriate fencing: IKPC7-min2/max 2; IKPC3- min 3/no max; if others are activated, IKPCB should have a max 1 implementedOther Optional Rate Categories – Should this hotel be participating? Senior Discount - IDARPAAA – IDAAA Government - IMGOV / IMSTI / IMCGV Industry Discount – IVIDS

Holidex Plus Inventory: Review Actual/Authorized Counts and active Rate Categories 4-1-1 Inventory by Room Type (VID) Daily view of authorizations for hotel at house and rate category level, including group information 4-2-2 Rooms Sold by Rate Name (VIW). Weekly view of authorizations for hotel at house and rate category level, including group information How about a VIB to check allocations by rate code?? 3-6 Change Room Type Counts Type date or date range, press enter and type in new counts 00SUN – 00SAT to update Master Week if needed, or 00MON, 00TUE, etc. to update a specific day within the Master Week if needed

Holidex Plus Sell Strategy: Verify appropriate is in place. (Seasonally, Day of week) 5-5 Sell Strategy List 5-7 View Assigned Dates For Sell Strategies (sell strategies are not active until dates are assigned) 5-8 View Brand Strategy Ensure Priority Club packages are activated and listed in the Sell Strategy. GDS Room Type Table: Ensure that the hotel’s most prevalent room type is listed in position 1; also, make sure that all room types are listed here in the correct order; CSTN should also be confirmed/placed in position 5; if the hotel has an upgrade sell-through/flow through room type, it should also be put in one of the first 5 positions. 3-7-2: Review GDS Room Type Table, update as needed

Holidex Plus ADA Room Type Cross Reference Table3- 8: Review ADA Room Type Cross Reference Table, update as needed House Policies Holidex 4-2-10 Special Events or Special Requirements (Hot Dates) Guarantee Policy Cancel or No Show Policy Early Departure Fee Diagnostic Displays 4-5-2 Current Rate Category Discrepancies (monitor daily) 4-5-3 Future Rate Category Discrepancies (monitor daily) Ensure a rate exists for each Room type (including sell through/flow through) for every rate code. 4-1-4 Rates by Rate Code

Holidex Plus 24 Hour Privilege: Holidex 4-2-10Verify 24 Hour Privilege Courtesy Hold in activated. Find out last date in inventory for end date, command: VLD Command; VMAU/stat date enddate/24h/open Master week: VMAU/00sun00sat/24h/open DH Screen Audit: Completeness; assure all sub screens (1-4) are maximized; submit changes/updates (or have the hotel do so) as necessary. Cross reference and review other area hotels to ensure completeness. DH-vs.-J/ATT comparison: If possible, all attractions on the DH main screen and those found on the DH2 sub screen should be on J/ATT/ two letter state. If not, submit as appropriate (J/ATT/FRM). Rule: the closest hotel (each brand) can be listed to each attraction and it is acceptable to “bump” another hotel of the hotel you are auditing is closer to the attraction.

Holidex Plus DH5 Alternate Inn List: Check to make sure the closest (up to 8) IHG products are listed with the correct mileage and route. Also cross reference and audit the hotels on the DH5 screen to ensure that the audited hotel appears on all of their DH5 screens as appropriate. Using EasyData, ensure all rates are set to yield correctly including unnecessary LRA for LNR accounts LRA- yield at IGCOR, non-LRA yield at value If rate codes are changed to non-LRA be sure to allocate room inventory for non- HIRO Long Room Descriptions: Verify a Long Room Description for each room type including CSTN and ensure all available room amenities are listed for each room type. Go to IHGonline, Marketing & Sales>Channels>content management>Expanded Room Type Descriptions> Electronically update your DH7

Holidex Plus VIF Screen: Verify appropriate messages are on the VIF, such as 100% non smoking, cross reference and verify hotel location with another hotel nearby, rate rules, extra charges, taxes

Branded Website Verify hotel photos are current and labeled correctly to maximize search tags. Cross reference Hotel Profile with HOD screen info. Ensure Hotel description and Hotel major Feature are complete and in good format Check availability Spot Check Hotel Profile to see if most items are populated

GDS/TPI TPIs: Ensure availability of the TPI rate categories and the Opaque rate categories as appropriate. GDS/TPIs Activation in GDS can take up to 10-15 business days. The hotel should test GDS presence via a travel agent customer within 3 days of opening. Ensure Opaque IDINR, IDPBI, IDPAI all activated and test reservations made by Hotwire and Priceline Ensure all other TPI categories activated, IDUxx, IDLxx, IDHxx, IDAxx, IDP25 Provide Market Manager information if hotel rating or basic description information is not updated for the hotel. Check hotel’s user reviews on TPI sites. (Tripadvisor, Travelocity, etc)

Other Verify completeness and correctness of the STAR Comp Set Test Reservations. Is it an accurate reflection of the hotel? 1-800-HOLIDAY The hotel can be booked in the HOLIDEX® Plus system immediately after opening. If you complete a test booking, retain the Confirmation # in the event of follow up, but remember to cancel the booking. Is VIF correct for arrival date? Information can vary by date. Changes are to be submitted to datamgt@ihg.com