Vee-911 Get help faster, and what to do until help arrives All calls to 911 from cell phones in California go to the California Highway Patrol first

Vee-911 Get help faster, and what to do until help arrives If you call from a landline, your location and phone number are transmitted to 911 Your call will also go directly to the NEAREST 911 dispatch center

Vee-911 Get help faster, and what to do until help arrives But most cell phones DON’T transmit this information

Vee-911 Get help faster, and what to do until help arrives

Percentage of cell phone calls that transmit location information by carrier

Vee-911 Get help faster, and what to do until help arrives which means the dispatcher has to find out WHERE the emergency is from the caller …

Vee-911 Get help faster, and what to do until help arrives If the caller doesn’t know where they are, or they’re directionally challenged (they think they’re at Point A but they’re actually at Point B), or they’re panicking so they’re not thinking clearly,

Vee-911 Get help faster, and what to do until help arrives Help is delayed … until CHP transfers their call to the right department

Vee-911 Get help faster, and what to do until help arrives Help is also delayed if it's unclear which jurisdiction they're in For example, there are numerous streets with the word "Beverly" throughout the county There are also 68 different cities in the county, which means numerous boundary issues

Vee-911 Get help faster, and what to do until help arrives So a busy CPH dispatcher can transfer a call to one department, when help could actually be needed many, many miles away

Vee-911 Get help faster, and what to do until help arrives That delay could mean the difference between someone surviving an incident... or NOT surviving it

Vee-911 Get help faster, and what to do until help arrives But there’s a better way …