ServiceBuzz Confidential 2009 NCTA Conference Session 7 Saturday 8:30 a.m.-9:30 a.m. How Online Scheduling Can Help Testing Centers Focus on Their Mission

ServiceBuzz Confidential Agenda Expected Outcome: Understand how testing centers use Online Scheduling to manage their diverse testing environments. What is Online Scheduling? What types of Centers can benefit from Online Scheduling? What types of features should you look for? DEMO - Live Q&A from the Audience Back Up Payments via PayPal Contact Information

ServiceBuzz Confidential What is Online Scheduling? Ability for Students to Schedule their own appointments via Internet/Web Site

ServiceBuzz Confidential What types of Centers can Benefit from Online Scheduling? Limited Staff (to proctor exams, long office hours, etc.) Limited Computers (some computers can only give certain types of tests) Limited Room Space Overcrowding - Too many students waiting in line Multiple tests with multiple testing times Diverse Student Population (traditional vs. non-traditional) Multiple Locations

ServiceBuzz Confidential Why Online Scheduling Prevent scheduling and re-scheduling Track students who would otherwise walk away Easy statistics Control Workflow Easy to reduce services in budget downturns Easy to adjust schedules to allow staff to participate in campus life

Types of Features to Look for… Total Costs and who pays for the costs –$$/appointment, $$/month, School Pays, Student Pays, Total Cost –Set up Cost/Time –Technical Support (Are there different fees for different support?) –Training (Are there different fees for different support?) Payments and/or No Payments Different types of Tests (computer, paper/pencil, make up exams, etc.) Students or Staff can Schedule exams Reports (automated) ServiceBuzz Confidential

DEMO

ServiceBuzz Confidential Q&A What driving factor led you to try online scheduling? How has online scheduling helped your testing/assessment center? What did you expect before and after implementation? How much time did you spend setting up and learning the new system? How hard was it to train your staff members? How hard was it to train the students? What comments from students or staff members have you gotten (good or bad) about the scheduling system? What recommendation would you give to other assessment/testing centers? What would you do different differently if you can start over again? Are there other things that you would consider when selecting an online scheduling system? How do students make payments? What is the main improvement you have seen since implementing online scheduling? What did you have to do before that you don't have to do anymore since you implementing online scheduling?

ServiceBuzz Confidential Back Up

ServiceBuzz Confidential Payment via PayPal ServiceBuzz offers Payments via PayPal Testing Centers: –Set up Website Payments Pro: e.html –PayPal Price: bin/webscr?cmd=_display-pro-fees-outside –Testing Centers/ServiceBuzz to set up payments in ServiceBuzz

ServiceBuzz Confidential Contacts Kathleen Turner (Foothill College, Los Altos, CA): 19 years experience in California community college student services, 10 years as coordinator/director of testing services. 20 years retail management experience. BS in Political Science. Phone: (650) Carol Boger (Lake Superior State University, Sault Ste. Marie, MI ): 25 years with LSSU, 9 years with Counseling, Testing and Disability Services, and Director of Testing Services. BS in Business Administration-Marketing. Phone: (906) Carol Arakaki (ServiceBuzz Corporation, Mountain View, CA): 7 years of experience in scheduling products in higher education. 11 years of experience working in technology with focus in operations and project implementation. MBA. BS in Biochemistry.

ServiceBuzz Confidential Contact ServiceBuzz Carol Arakaki, Account Manager ServiceBuzz Corporation 650 Castro Street, Suite Mountain View, CA Phone: BUZZ (2899) About ServiceBuzz Corporation: ServiceBuzz Corporation is a privately held company, founded in May 2002 to solve the problems that service organizations have with scheduling. ServiceBuzz develops, markets and sells a suite of web based software (delivered as services) for scheduling staff, services, resources and events. ServiceBuzz SelfScheduler Suite™ Makes Scheduling Easy and Keeps IT Simple! ™ For more information visit