All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Every SMB can access Next Gen Rich Communication for Everyone

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Transformation is the key! “It is not the strongest of the species that survives, nor the most intelligent that survives. It’s the one that is the most adaptable to change » … Charles Darwin

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Barriers to SMB Adoption of new technology SMB Business Communications Personal Communications

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 SMB Market Sizing Source : Dell’Oro, Manufacturer Revenue, M€, SMB CPE-based Worldwide w sets IP is where the SMB growth is! (12% by 2014)

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Unified Communications & Collaboration (UCC) accelerating migration from TDM to IP in SMB Hosted (including IP Centrex) Telephony could potentially be disruptive to IP Telephony (…but<5%) Push/Pull dynamic of Mobile technologies in the enterprise SMB Trends, changes and issues

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 OXO RCE “Amplifier” UC in the Cloud Partnership Reach Customer Management IMS/RCS Immersive Communication Help SMB solve business problems Verticals (Health,…) Presence based ACD extension Cloud enabled Augment our UC offer through partnership IBM Live Microsoft Leverage Next Gen development as a service Next Gen Hosted UC Hosted/Netbased/IMS deployment flexibility Next Gen inside ! MCS Services Reach the SoHo market FMC applications Rich desktop environment Entry video for SMB Lifesize entry system On demand video services IMS Core Leverage SP applications Mobility / Presence Advanced SIP trunking Femto IMS mobility IMS enterprise roaming IMS certification is key “Change the game!”

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 The Communication is becoming Personal OmniPCX voice server SIP trunking IP and SIP end points Ease of deployment IP DECT, VoWLAN 500+ telephony features Immersive conferencing Presence, IM, Multi-media Conferencing, Immersive video MMC Session Multimodal conversations UC & Mobility Context orchestration Context based routing (social network, analytics) Converged SIP infrastructure Personalization framework Jimmy COO Chloe, Joe, Sacha Software development Willy Project leader Steve Sales

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 OXO RCE SIP at the Core SIP Client Services Integrated user ACD agent Supervision Management Remote Worker Future IP Dect IMS Mobility Scalability Leverage Voip Infra Smoothly growing New Devices SIP ALU SIP OEM SIP other New Services Wideband Multicom Video

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Rich Communication Server OXO RCE 8.X ECS 4.3 MCC Office (+ Pimphony) MCC Mobile + Phone + Android + BlackBerry Application & Collaboration Server … User Experience is Unified!

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 RCE User Experience Evolution

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Unified Personal Experience! OXO MyIC Mobiles MyIC Phone MyIC Office BICS OXE

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Helping the SMB to solve Business problems!

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Key RCE Values for SMB

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 ServicesWhat’s new OXO RCE IP diagnosticRemote activation, filters and Upload services For TS and Installer SIP TracesRemote activation, filters and Upload services For TS and Installer Remote IP connectivityUPNP ( NAT-PMP/IGD ) MyIC Mobile ProvisionningNew solution for Application deployement and Device Management Entreprise solution based 8770Move to the next generation of network management Console 2012 plan OXO RCE Serviceability Key Driver FULL IP Remote mngt Remote worker

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 OmniTouch Call Center Office RCE Supervisor Console Administration & Configuration (OMC) Statistic Manager Automated Attendant Voice Mail OmniTouch Call Center Office Call Server OmniPCX Office RCE Agent Assistant PSTN PIMphony

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Example of a PC desktop showing the three supervisor display modes and Agent Assistant application New user experience for agent & supervisor applications Agent and Agent Configuration Application simplification New user experience for agent & supervisor applications Agent and Agent Configuration Application simplification New OmniPCX Office RCE ACD

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 IMS/RCS to expand the scope of communication universality Traditional Telephony Enhanced messaging MM communication Etc. Web 2.0 Vertical applications Context-aware Data sharing Apps store Application innovation boosted by exposure of a universal set of communication means Existing communication services RCS

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Mobile Expertise Home, Enterprise, Metro 3G and LTE Radio Expertise Bell Labs Flat IP, Self-X, security & Motive HDM Business/innovation partner FMC Plug-and-Play Small the office Leverage mobility solutions Transform a PBX into a Mobile PBX PBX Expertise SMB, Mid Enterprise Telephony Unified Communications Innovative RCS/IMS Private Network RCE Femto Opportunity for SMB

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 IMS / LTE i s the new benchmark for Carrier Services Cloud/SaaS is the new business model for service delivery RCS Enterprise Client is the new benchmark for Rich user experience OXO RCE Immersive Communication is the next step after instant communication OXO RCE at the heart of Application Enablement for SMB

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 All Rights Reserved © Alcatel-Lucent 2010

21 | Dynamic Enterprise Tour | 2010 Evaluation of this session A

All Rights Reserved © Alcatel-Lucent | Dynamic Enterprise Tour | 2010 Evaluation of this session   Please take 2 minutes to fill out the evaluation form, distributed to you by the speaker   Please fill out as title of this presentation: « Rich Communication »   Submit the form when leaving the room or put it in one of the boxes that you find everywhere in the venue THANK YOU