International Presentation IPA İstanbul Products International Presentation IPA İstanbul Products

International Presentation IPA İstanbul Products Worldwide Presentation Organisational Structure Worldwide Network Our Main Clients Key Figures

International Presentation IPA İstanbul Products % 100 Branch offices: Amsterdam (Holland) London (England) Athenes (Greece) Munich (Germany) Genova (Swiss) Paris (France) Lisbon (Portugal) Rome (Italy) Inter Partner AssistanceAXA Assistance % 100 AXA Assistance SA Dependent Establishments International Presentation Organisation Structure Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products Eastern Europe Poland Czech Republic Turkey Switzerland Morocco Europen Community France Spain Portugal United Kingdom Belgium Netherlands Italy Greece Germany Austria Worldwide Presentation Organisation European Community / Eastern Europe

International Presentation IPA İstanbul Products Americas USA Canada Mexico Costa Rica Colombia Venezuela Brazil Chile Argentina Worldwide Presentation Organisation Americas

International Presentation IPA İstanbul Products Asia / Pacific Japan Taiwan Hong Kong Thailand Malaysia Singapore Indonesia Australia Worldwide Presentation Organisation APA

International Presentation IPA İstanbul Products Worldwide Presentation 73 Countries Where We Market Our Products Andorra Argentina Australia Austria Belarus Belgium Bolivia Brazil Bulgaria Cameroon Canada Chile Colombia Congo Costa Rica Cyprus Czech Republic Denmark EAU Ecuador Estonia Finland France Gabon Germany Greece Guatemala Guinea Hong-Kong Hungary Iceland India Indonesia Iran Israel Italy Ivory Coast Japan Kazakhstan Kenya Latvia Lebanon Lettonia Luxemburg Malaysia Mauritania Mauritius Mexico Niger Oman Paraguay Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Senegal Singapore Slovakia Spain Sweden Switzerland Taïwan Thaïland Tunisia Turkey UK Ukraine Uruguay USA Venezuela

International Presentation IPA İstanbul Products Renault Volkswagen La Poste Metlife TUI HSBC AXA Diners Peugeot Sumitomo Alcatel NHS MACSF American Express General Motors Home Service Europay Mastercard UNICA Worldwide Presentation Our Main Clients

International Presentation IPA İstanbul Products Insurance Companies Automotive Producers Banks Travel Agencies and Tour Operators Telephone Operators Industrial and Service Foundations Pharmaceutical Sector Product and Service Distribution Companies Water, Electric and Gas Distribution Companies International Presentation Our Clients Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products International Presentation Our Competitors and Us 2006 According to Sales Volume According to Profitability According to Return on Equity Axa Assistance17%3,80%16,00% Mondial Assistance16%3,70%15,80% Europ Assistance11%-0,10%-4,20% Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products CONSOLIDATED REVENUES (million EURO) International Presentation Key Figures Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul International Presentation

IPA İstanbul Products CONSOLIDATED REVENUES DISTRIBUTION In 2005 Geographical Region Terms International Presentation Key Figures France %28 USA, England, Canada %25 Central Europe %17 Iberia S. America %16 Mediterranean Region %11 Asia, Pasific %3 Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul International Presentation

IPA İstanbul Products NUMBER OF CASES TREATED International Presentation Key Figures Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products International Presentation Key Figures KEY FIGURES 2005 LABOR FORCE (As at 31 December 2005) (full-time) Consolidated Revenues 621 M EURO Consolidated Operational Profit 42,5 M EURO Consolidated Net Profit 17,3 M EURO Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products Introduction Organization Structure Key Figures Quality Service: ISO 9001 Why Inter Partner Assistance? Our Main Clients IPA Istanbul

International Presentation IPA İstanbul Products IPA İstanbul Introduction PROGRESS OF IPA İSTANBUL 1989 – Establishment of IPA (Ex Alarm Assistance) 1993 – First Medical Assistance in Turkey (Başak Hayat ve Halk Yaşam Sigorta) Merger of GESA (UAP) – Ex Alarm Assistance 1995 – First Road Side Assistance in Turkey (Başak ve Güneş Sigorta) 1997 – Joining to AXA Group (Merger og UAP – AXA) 2002 – Startup of first Medical TPA (MATIS) project in Assistance sector In 12 June 2002 became the first Assistance company to receive quality certificate IPA managed to become the leading company in the assistance market in 2004.

International Presentation IPA İstanbul Products IPA İstanbul Key Figures  163 Employees  24 hours, 365 days service  Direct service in Turkey & Northern Cyprus  ALCATEL 4400 Telecommunication System  ISDN PRI Telephone Lines  Voice Recording System to handle the complaints  Computer supported Road-Map Systems  Wide Network of Service Providers being updated frequently  More than organization under an agreement all around Turkey

International Presentation IPA İstanbul Products ISO since 12 July 2002 The first and the only assistance company in Turkey with a Quality Certificate... IPA İstanbul Service of Quality: ISO 9001 Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products ISO 9001 QUALITY STANDARTS Within the ISO context, a Quality Management Department has been created in 2001 in IPA Istanbul office. That department shall control and make reportings concerning the quality standarts requested by our clients and the requests of Policy Holders.  Telephone surveys  Mystery Shopping  Internal Surveys  Operation Meetings  Management Review Meetings  Customer Satisfaction Surveys IPA İstanbul Service of Quality: ISO 9001 Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products IPA İstanbul Why Inter Partner Assistance? WHY INTER PARTNER ASSISTANCE ?  Pioneer and Reformist  Special Products for Different Sectors  Quality Service : ISO 9001  Trustworthy and Prestigeous  Widespread of Network Around the World

International Presentation IPA İstanbul Products IPA İstanbul Our References / Local Non Life

International Presentation IPA İstanbul Products IPA İstanbul Our References / Local Life

International Presentation IPA İstanbul Products IPA İstanbul Our References / Local Banks

International Presentation IPA İstanbul Products IPA İstanbul Our References / Local Road-side Assistance

International Presentation IPA İstanbul Products IPA İstanbul Our References / Local Others

International Presentation IPA İstanbul Products IPA İstanbul Our References / International

International Presentation IPA İstanbul Products IPA İstanbul Technology Technological Infrastructture Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation Alcatel A4400 and ISDN lines MS Windows 2000 Server, Windows 2000/XP Professional Alcatel A4400 Telephone Operator Intranet MS Windows 2000 Server, Windows 2000/XP Professional Recording System

International Presentation IPA İstanbul Products IPA İstanbul Techology Computer Telephone Connection Ürünlerimiz IPA?stanbul Uluslararas?PrezentasyonProducts IPAIstanbul InternationalPresentation

International Presentation IPA İstanbul Products Our Products Home Assistance Road-side Assistance Travel Assistance Medical Assistance TPA Services Lifestyle Assistance IPA Card Other Services

International Presentation IPA İstanbul Products Our Products Home/Office Assistance Main Services  Plumber Services  Electrician Services  Glazier Servics  Locksmith Services  Protection Services  PC Support Services  Direct Reparation

International Presentation IPA İstanbul Products Our Products Road-side Assistance Main Services  Towing/Crane  Professional Driver Services  Return of the Vehicle  Protection of the Vehicle  Rent a Car Services  Vehicle Info Line

International Presentation IPA İstanbul Products Our Products Travel Assistance Main Services  In-patient/Out-patient Medical Treatment  Emergency Medication  Repatriation After Treatment  Return of Luggage  Loss of Luggage  Administrative Assistance  Legal Assistance  Concierge Services

International Presentation IPA İstanbul Products Our Products Medical Assistance Main Services  Medical Information (7/24)  Road / Air Ambulance Services  Second Opinion  PPO – within Turkey  PPO – Abroad

International Presentation IPA İstanbul Products Our Products TPA Services M A T I S  PPO Services (within Turkey & worldwide)  Software Support  Pre-authorization Services  Evaluation & Research of Health Expenditures  Second Opinion  Reinsurance Support  Triage and Medical Information  Reporting

International Presentation IPA İstanbul Products Our Products Lifestyle Assistance Main Services  Concierge Services  Info Line for Cultural Activities  Delivery Services  Administrative Services  Legal Assistance

International Presentation IPA İstanbul Products Our Products Other Services Various Products  Legal Protection  Loss Notification Services  Customer Complaints  Customer Questionnaires  Call Center Services

International Presentation IPA İstanbul Products Our Products Inter Partner Assistance Card Main Services  Medical Assistance  Travel Assistance  Home Assistance  Road-side Assistance  Lifestyle Assistance Concierge Services Delivery Services Administrative Services Information Services

International Presentation IPA İstanbul Products THANK YOU International Presentation IPA İstanbul Products