1 Online Hold for USF

2 Online Hold Functionality Travelers or Delegates (travel arrangers) can put airline reservations on hold with Orbitz for Business (OFB) –OFB clearly displays the exact time limit for the hold expiration –Hotel and car reservations cannot be placed on a “hold” status and are confirmed at the time of booking Airlines that are ticketless or restrict holding of reservations and do not allow Online Hold; –Air Tran/Southwest –Frontier –jetBlue –Spirit –Virgin America

3 Online Book/Ticket Choices During the booking path, the USF online user will see two ‘Ticketing Options’ for most carriers, except the Ticketless carriers listed on the previous slide –Book/Ticket now –Hold/Auto Cancel – noting exact date/time when the ticket will Auto Cancel A credit card is required for either transaction

4 My Trips: ‘Held Trips’ Access ‘My Trips’  ‘Held Trips’ when ready to ticket or cancel Hold option and expiration indicated View Full Trip Details Ability to ‘ticket now’ ‘Held trips’ section

5 Held Booking – Ticket Now Ticket Now - ability to request ticketing prior to hold limit expiration Real time, website interaction with user on: –Pricing errors –Fare rule changes –Fare increases/decreases –Schedule changes Positive acknowledgement These views are from test environment

6 OFB Home page Upcoming trips found on the OFB Home Page, clearly identifies ‘On hold’ trips Ability to authorize ticketing and “Ticket Now” from the Home Page.

7 OFB – Traveler Locator – Delegates only Air trip icon changes to ‘On hold’ to indicate ticketing required Find trips easily: –Search held trips only –Exclude held trips