CLASS OUTLINE MONDAY 16 MARCH 09 COLLECT CASE STUDY -  DO CASE STUDY - TEAMWORK CASE STUDY HOME WORK

TEAM WORK

TEAMWORK AND TEAMS WE’RE A PACK ANIMAL. FROM EARLIEST TIMES WE HAVE USED THE STRENGTH OF THE GROUP TO OVERCOME THE WEAKNESS OF THE INDIVIDUAL. AND THAT APPLIES AS MUCH AS TO BUSINESS AS TO SPORT – Tracy Edwards

BRAINSTORM What is team work? What are the benefits of teamwork? What are the team cultures of performing vs. non performing team

Team Cultures Poor Performing Team Feelings – Threatened In personal danger Low self esteem Poor team image Low team identity Behaviors Excessive Politeness or Open Conflict Excessive competition between members Underlying or expressed hostility Withdrawn members Vs Dominating members Lack of cooperation Infighting Personality clashes Game playing Put off decisions Achieving little – a lot of pretence Blaming & Scapegoating Focus on problems Results Stress Lack of enjoyment Poor participation Clichés formation Stereotyping Hidden Agendas Poor or no team spirit Poor results Dominant leadership

High Performing Team Feelings – Secure/ Unthreatened Strong team identify Sense of Fun Enthusiasm Mutual Trust Energetic Behaviors Energies/Abilities are task directed Open & honest communication Openly agree to disagree with no underlying or personal hostility Active listening – what is this? Respect for individual differences Win – Win Focus on Solutions Anticipate others needs Self discipline Results – Task achievement Camaraderie Enjoyment Team Spirit Change introduced smoothly Creativity Mutual acceptance ‘Hands Off’ leadership Emphatic relationships Smooth Coordination of effort Commitment to goals and to the team

LEADING A GROUP OF INDIVIDUALS IN ONE THING – BUILDING AND LEADING A HIGHLY MOTIVATED HIGH PERFORMING WORK TEAM IS A CHALLENGE TYPES OF TEAMS QUALITY CIRCLES – cutting defects, reduce rework in factories- stem of TQM – employees involved in problem solving and decision making –work processes, methods using technique to identify, analyse & solve problems – CLEAR SHARED GOALS FOCUSSED AND SYSTEMATIC SUPPORTIVE SYSTEMS AND ENVIRONMENT TRAINED AND WILLING MEMBERS SKILLED LEADER FREQUENT FEEDBACK MUTUAL RESPECT FUN, COOPERATION SENSE OF ACHIEVEMENT REWARDS CROSS FUNCTIONAL TEAMS- Cutting out middle management – produce more with less – across a wider spectrum of skills /functions / departments – IRD – PROCESS ISSUES RISK TAKING EXPIREMENTATION CONTINUOUS IMPROVEMENT INTERPERSONAL SKILLS SELF MANAGED TEAMS – Empowered to make and take decisions- leadership rotates – parameters set by experienced leader who sets the team. VIRTUAL TEAMS – Use technology platform – work and implement decisions PROJECT TEAMS –

CHARECTARISTICS OF EFFECTIVE TEAM TEAM PURPOSE CLEAR KEY RESULT AREAS/KEY PERFORMANCE INDICATORS SPECIFIED AND MEASURABLE – Usually 5 – 9 E.g.: MEASURES OF SUCCESS – SMARTT S – Specific M – Measurable A- Achievable/Ambitious R- Related to overall objectives or goals T – Time framed T – Track able or easily monitored PARTICIPATION COMMUNICTION – KEY SUCCESS STORIES LISTENING QUESTIONING DISCUSSION

CLASS OUTLINE MONDAY 23 MARCH 09 RESTAURANT SESSIONS TEAMWORK – CONTINUED TEAM BUILDING EXERCISE TEAM BUILDING CASE STUDY HOME WORK

Team Building Establish a common goal Train the team Provide the team with constant Communication – Build Trust Be enthusiastic at all times Execute the agreed plan Recognise, reward and motivate the team Evaluate process regularly - Feedback Leadership Style Respect & Recognition

TEAM MEMBERS – PERSONALITY TYPES – WHAT IS PERSONALITY? That which concerns the condition, state, and capacity of persons. That which constitutes distinction of person; individuality. Something said or written which refers to the person, conduct, of some individual DOMINANT DIRECTORS – Take the lead, dominating personality INTERACTING SOCIALISERS – sense of fun, enthusiasm, talkative people, flexible, helping others – lack of detail STEADY RELATORS – consistent people, ‘glue’ that binds team, back seat drivers, good listeners, loyal and helpful CONSCIENTIOUS THINKERS – eye for detail, checking on things, realistic people, systematic & organised, accurate and detailed, time keepers

Stages of Team Building FORMING – SET PARAMETERS& METRICS, TRAIN TEAM AND DEVELOP MISSION STATEMENT – WE DO, WE COULD DO, WE WON’T DO & WE CAN’T DO STORMING – DIFFERENCES IN VALUES, STYLES, LOW PRODUCTIVITY – STRONG LEADERSHIP IS THE KEY – FOCUS ON GOALS AND MISSION – USE SITUATIONAL LEADERSHIP STYLE NORMING – NURTURE & DEVELOP TEAM NORMS E.g. – INSIST ON HIGH QUALITY OR WE PUT CUSTOMER FIRST…..- MEMBERSHIP TRUST GROWS AND FUN BEGINS PERFORMING- SYNERGY, HARMONY,HIGH PRODUCTIVITY, CREATIVITY IS ACHIEVED COLLECTIVELY – BALANCE STRENGTH AND WEAKNESS- ADULTHOOD – CLARITY IN GOALS, BALANCE OF PROCESSESS AND RELATIONSHP ISSUES, TEAM SPIRIT, AUTONOMY – HANDS OFF LEADERSHIP

HOW TO KEEP TEAMS GROWING – AS A LEADER SUPPORT THE TEAM – Celebrate Success – Evaluate progress - both task and process TEAM SUCCESS – Celebrate together TRAINING – Both new and old members REVIEW TEAM GOAL – Refocus, Set New Goals TEAM PROCESS/TASKS – Review and Update as necessary ROTATE ROLES – Keep morale & Cross train PARTICIPATION – Consensus decision making REWARD – Acknowledge and reward COMMUNICATE – Periodical meetings & information flow BALANCE – Aim to keep a balance of skills and personalities in the team SPOKESPERSON – Liaison, Disseminator, Negotiator, Defender of team TREAT INDIVIDUALLY – Respect as a person and value & trust them

SUPPORTIVE TEAM ROLES Vs NON SUPPORTIVE TEAM ROLES – IN GROUPS OF FIVE WRITE WHAT ARE SOME OF THE 1.BEHAVIOURS 2.FEELINGS 3.MANNERS

Functional Vs Non -functional roles of team members Functional Roles Task Roles Information & Opinion Seeker Analyzer Information & Opinion Giver Idea Builder Coordinator Summarizer Ideas Person Systems Organizer Standard setter Imitator Clarifier Teacher/Coach/Trainer Mediator Process Roles Clown(relieves tension) Gatekeeper Encourager, Compromiser Non Functional Roles Task Roles Idea squasher Dominator & Competer Aggressor Critic Enthusiasm Deflater Dissenter Stubborn Donkey Subject Changer Saboteur Manipulator Sympathy Seeker Complainer Show Off Process Roles Disruptive Clown Withdrawer Yea Sayer Sarcastic remarker Snigger/Cynic

Why is communication important in a team ? To communicate overall enterprise objectives rationale for management decisions changes in enterprise policies marketing information and targets business performance information (including financial) technology updates plans for new equipment training developments

HOME WORK HALF A PAGE PER TEAM – BULLET POINTS & TYPED FIND OUT WHAT ARE SOME OF THE CHARECTARISTICS OF TEAM OF GEN X – PEOPLE BORN FROM GEN Y- PEOPLE BORN AFTER BABY BOOMERS- PEOPLE BORN BETWEEN AND HOW CAN YOU LEAD THEM EFFFECTIVELY ANSWERS: