Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier.

Slides:

Advertisements

Similar presentations

RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment ( )

Advertisements

Document #06-2H Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes Enrollment

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Customer contacts Market Participant with.

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company.

No (clock stops) Yes No Yes RXQ.2.4Models RXQ Determination of Initial Credit Limit – Process Flow Applicant Creditor (delays would add time to clock)

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

RXQ Process Flow for Typical Customer Billing and Payment Receives bill Sends receipt acknowledgement Details forwarded by financial institution?

REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 Drop Request.

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

REQ.XX.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Aggregator Distribution Company 1 Aggregator identifies.

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

RXQ Process Flow for Typical Customer Billing and Payment Receives bill Sends account specific payment details to Billing Party Sends authorization.

RXQ Formal Dispute Process Flow Retail Customer (RC) Market Participant (MP) Initiating Formal Dispute Applicable Regulatory Authority (ARA) All.

Document #06-4E Enrollment & Switching Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes enrollment.

1 RXQ Ad Hoc Historical Usage Using a Registration Agent Process Flow Supplier Registration Agent Registration Agent sends Historical Usage Request.

Dual Billing Process Flows

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

Customer Distribution Company Receiving Market Participant Supplier Customer contacts Market Participant with a Customer Inquiry regarding billing ( )

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

Document #07-12G 1 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment.

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Customer contacts Market Participant with.

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

Document #06-4G Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes Enrollment Supplier.

Dual Billing Process Flows (Model Business Practices 2.2.3) Distr. Company Supplier Customer Mtr. Rdg Entity Distribution Company prepares and renders.

RXQ Dual Billing Process Flow

Document #07-12G 1 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment.

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company.

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

Document #07-2I RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier.

1 Drop Submitted by Supplier Customer Supplier Distribution Company Supplier sends Drop Request to Distribution Company (??) Distribution Company receives.

Digital Certificate Installation & User Guide For Class-2 Certificates.

Installation & User Guide

Submitted by Distribution Company Process Flow Diagram

Digital Certificate Installation & User Guide For Class-2 Certificates.

PPA Use Case Context Diagram – Information Exchange Paths – General Case 0 Payer Organization Payer Organization Provider / Provider Organization Contractors.

1.  An inadvertent issue begins upon the discovery of an Inadvertent Gain or Move-In transaction submission. Upon identification of an Inadvertent Gain.

Process-oriented System Analysis Qualitative Process Analysis.

FIRM TRANSPORTATION GAS SUPPLIER PRESENTATIONS GAS SUPPLIER SWITCHING PROCESSES.

Supplier Product & Process Change Request. Flow Diagram: Supplier Product & Process Changes Requests Change notification form completed by supplier then.

IT323 - Software Engineering 2 Tutorial 1. 0 The system 1.0 A Function 1.1 Activity of the function Task Task Task 1.2 Another activity.

Retail Market Update June 5, New meter is requested for a specific customer’s location. 2.Application is filed by customer and/or the customer’s.

1 MIMO/Stacking (Including Tx SET Version 2.0) Post Implementation Success Report.

WESS Application System PKI Login Registration Process.

Managing Student Documents. What we will cover: Document Basics Document Categories Confidential Documents Document Forwarding Document Approval Document.

RAILINC I ACACSO

Prepared by iLearn Team 2 December 2013 To Hospital Employees.

Mismatch Is end-user porting all telephone numbers? New Service Provider notifies Old Service Provider of change using Local Service Request (LSR) Old.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 If you cannot locate an individual in order to add Bill to ID(s) or enable.

Vendor Master Record Registration To Register New or Update an Existing Supplier Registration

RXQ Customer-specific Information Request Process Flow Supplier submits a Customer-specific Information Request ( ) Distribution Company processes.

1 Customer Objections in Complete Status (CCO Clean-up Phase 3) Background Next Steps.

MIMO Stacking Document and the current RMG are inconsistent with current logic and should be updated.

February 16, 2011 Retail Market Subcommittee Performance Measures 4th Quarter 2010 Transaction Comparison.

1 Customer Objections in Complete Status (CCO Clean-up Phase 3) Background Next Steps.

Registratio n User Terms & Condition s Data Vault (Data & instruction set) Accounts (member & non-member 3 rd parties) Contacts Options Home (summary.

VENDOR REGISTRATION. Process followed by Eskom for new Registration | 2 Receive request to create a new vendor By means of contract or PO Request proof.

Customer authorizes Enrollment ( ) 3 Customer ESI ID confirmed ( ) Yes

To the ETS – Agreement Management Online Training Course

Gerry Halligan 14 January 2015

Reliance Supplier Corrective Action Process

Installation & User Guide

To the ETS – Agreement Management Online Training Course

Customer authorizes Enrollment ( ) 3 Customer ESI ID confirmed ( ) Yes

Gerry Halligan 10 September 2014

ZTE Customer Request Self-Service Portal Operation Guide V1.0.5

PKI (Public Key Infrastructure)

RXQ Dual Billing Process Flow

Presentation transcript:

Document #07-5H RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( xx & xx & xx & xx) No Supplier receives Enrollment Rejection from RA ( xx & xx) Yes Valid ESI ID confirmed ( ) No Yes Enrollment Request contains the required elements ( ) RA forwards Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( & ) RA receives Enrollment Confirmation and forwards to pending Supplier ( & ) Pending Supplier receives Enrollment Confirmation from RA ( & ) Registration Agent Distribution Company RA receives Enrollment Rejection from Distribution Company ( & ) Current Supplier receives Drop Request ( & ) Distribution Company receives Enrollment Request from RA ( ) Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA ( & ) No Account identity confirmed ( ) Yes Distribution Company Sends Enrollment Rejection to RA ( & ) Does a current supplier exist? Yes No further action No Inspection required ( ) No Yes 12

Document #07-5H RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer/Inspection Authority Supplier 1 RA receives Notification of Inspection Required and sends to pending Supplier ( & ) Pending Supplier receives Notification of Inspection Required and informs Customer ( & ) Registration Agent Distribution Company processes Enrollment Request and sends Notification of Inspection Required to RA ( & ) 1 Customer receives Notification of Inspection Required and contacts Inspection Authority ( & ) Inspection Authority receives Notification of Inspection Required ( ) Inspection Authority contacts Distribution Company and provides Inspection information ( ) Distribution Company receives Inspection information ( ) Distribution Company updates Enrollment Request with Inspection information ( & ) 2 Pending Supplier sends Notification of Inspection Response to RA ( & ) RA receives Notification of Inspection Response ( & )

Document #07-5H Customer Registration Agent Distribution Company 4 RA receives Cancel Enrollment Request and Cancels Pending Enrollment ( & ) RA sends Cancel Enrollment Request to Distribution Company ( & ) Supplier Distribution Company receives Cancel Enrollment Request ( & ) Customer notifies pending Supplier to cancel enrollment and continue existing service ( ) Pending Supplier sends Cancel Enrollment Request to RA ( & ) Distribution Company Cancels Pending Enrollment ( ) Distribution Company Sends Cancel Enrollment Response to RA ( & ( ) RA receives Cancel Enrollment Response and sends to pending Supplier ( & ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer Cancellation (mod 7/25 & clean-up 8/20) Customer wants to cancel Move- in ( ) No further action required No Yes Pending Supplier receives Cancel Enrollment Response ( & )

Document #07-5H RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment ( ) Supplier sends Enrollment Request to RA ( ) RA receives Enrollment Request from Supplier ( ) RA sends Enrollment Rejection to Supplier ( & & & ) No Supplier receives Enrollment Rejection ( & ) Yes Valid ESI ID confirmed ( ) No Yes Enrollment Request contains the required elements ( ) RA sends Enrollment Request to Distribution Company ( ) RA sends Drop Request to current Supplier ( ) Distribution Company Receives Enrollment Request from RA for Evaluation ( ) Distribution Company sends Enrollment Confirmation to RA ( & ) RA receives Enrollment Confirmation and forwards to pending Supplier ( & & ) Pending Supplier receives Enrollment Confirmation ( ) Registration Agent Distribution Company Valid Enrollment Request ( & ) Yes No RA receives Enrollment Rejection from Distribution Company ( & ) Current Supplier Receives Drop Request ( ) 1

Document #07-5H Customer Registration Agent Supplier Customer receives enrollment confirmation letter ( ) RA sends enrollment confirmation letter to Customer ( ) RA required to send notification letter to Customer ( ) No notification letter sent No Yes Customer wants to Rescind enrollment ( ) No further action required No Customer Rescission Period Expired ( ) No further action required No Yes 1 2 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Document #07-5H Customer Registration Agent Distribution Company Customer notifies RA to rescind enrollment and continue with current Supplier ( ) 2 RA Cancels Pending Enrollment ( & ) RA sends Cancel Enrollment Request to pending Supplier, Distribution Company, and current Supplier ( & & & ) Supplier Current Supplier receives Cancel Enrollment Request ( & & & ) Pending Supplier receives Cancel Enrollment Request ( & & & ) Distribution Company receives Cancel Enrollment Request ( & & & ) Customer notifies pending Supplier to rescind enrollment and continue with current supplier ( ) Customer contacts RA to rescind Yes No Customer contacts pending Supplier to rescind ( ) Yes No No further action required Pending Supplier sends Cancel Enrollment Request to RA ( & ) Distribution Company Cancels Pending Enrollment ( ) Distribution Company Sends Cancel Enrollment Response to RA ( & ) RA receives Cancel Enrollment Response ( & ) RA forwards Cancel Enrollment Response to pending Supplier ( ) Pending Supplier receives Cancel Enrollment Response ( ) RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Document #07-5H Customer Registration Agent Distribution Company 4 RA receives Move-Out Request ( xx) RA sends Move-Out Reject Response to current Supplier ( xx & xx) Supplier Distribution Company receives Move-Out Request ( xx & xx) Customer notifies current Supplier requesting Move- Out (11.3.xx) Current Supplier sends Move-Out Request to RA (11.3.xx) Distribution Company Sends Move-Out Response to RA ( xx & ( xx) RA receives Move-Out Response and sends to current Supplier ( xx & xx) RXQ.11.4.X Customer Drop Using a Registration Agent Process Flow Diagram (Move-Out) Account identity confirmed ( xx) Yes No Current Supplier receives Move-Out Reject Response ( xx & xx) Current Supplier investigates reject reason and contacts customer for verification ( xx & xx) Account identity confirmed ( xx) No Yes Current Supplier receives and processes Move-Out Response ( xx & xx) Customer receives contact from current Supplier ( xx & xx) Distribution Company sends Move-Out Reject Response to RA ( xx & xx)