1 Procurement Quality Assurance Use quality as the framework for process/continual improvement Use quality as the framework for process/continual improvement Don’t mandate specific business approaches Don’t mandate specific business approaches Focus on the basic quality requirements (AS9100A) Focus on the basic quality requirements (AS9100A) Provide assistance in understanding and reference best practice Provide assistance in understanding and reference best practice Here is the basic requirement you have under contract, this is what it means, here are examples of how people have addressed it Here is the basic requirement you have under contract, this is what it means, here are examples of how people have addressed it Reinforce common understanding without a lot of new requirements (avoid interpretation letters, definition documents, etc) Reinforce common understanding without a lot of new requirements (avoid interpretation letters, definition documents, etc) Allow “best business practice” tools to work within this road map Allow “best business practice” tools to work within this road map NASA’s Perspective of Supplier Process/Continual Improvement Continuous improvement and process control in the context Useful guidance and reference based on AS9100A requirements

2 Procurement Quality Assurance The Plexus Perspective of Supplier Process/Continual Improvement Use an industry specific and internationally accepted system approach (AS9100A) Use an industry specific and internationally accepted system approach (AS9100A) Create tools that complement the system and allow stakeholders to utilize the tools in their business approaches Create tools that complement the system and allow stakeholders to utilize the tools in their business approaches Provide types of training that are focused on assisting in understanding and reference best practice Provide types of training that are focused on assisting in understanding and reference best practice Apply the Plexus Learning Model, a proven approach to transferring concepts and knowledge Apply the Plexus Learning Model, a proven approach to transferring concepts and knowledge Assist the stakeholders in cascading knowledge throughout their organizations and supply chains Assist the stakeholders in cascading knowledge throughout their organizations and supply chains Focus Tools and Training on Practices That are based on the Process Approach of the AS9100A requirements. This Provides the Best Chance for True Improvement

3 Procurement Quality Assurance AS9100A Practitioners Guidance Operators Reference Management Work Floor Technician Process /System Owner What Does AS9100A Mean to Me? We believe that if you can really address this question, you will have continuous improvement Customer/Supplier/Assessor- Registrar

4 Procurement Quality Assurance How to provide useful reference and guidance: AS9100A The overarching process based standard that allows Quality and Business Systems to be Linked Practitioner’s Guides Useful Guidance on how AS9100A relates to individual process/systems owners Operator’s References Practical Information to assist deployment at the operator level with respect typically operations within the aerospace environment Continuous Improvement Results AS9100A Practitioners Guidance Operators Reference

5 Procurement Quality Assurance AS9100A A common set of requirements for continuous improvement is already in place Adopted Across the Aerospace Industry International standard with the key requirements for the aerospace industry Allows processes in operations across the supply chain to link AS9100A Management Responsibility Measure, Analyze, Improve, and Control Quality Management System Product Realization Resource Management

6 Procurement Quality Assurance PRACTITIONER’S GUIDES Understanding on how to apply the standard Best practices from the aerospace industry Shared ideas from other industries and sectors Guidance for application, measurement, analysis, improvement, and control Practitioner’s Guide AS9100A Requirement Practitioner Perspectives Product Realization Purchasing Manufacturing Engineering Production/ Planning Other Example: Product Realization Continuous Improvement From the Perspective of a Manufacturing Lead What do I need to Know About implementing AS9103, etc.?

7 Procurement Quality Assurance Operators Reference Key Definitions Pictures - what might it look like (on a print, in a work instruction – use common examples) What do I need to think about? Operator’s Reference Manufacturing AS9100A Requirement Practitioner Perspectives Product Realization Example: Product Realization Continuous Improvement From the Perspective of a Operator working in manufacturing What do I need to Know About Key Characteristics? Operator Reference Other Topic Key Character

8 Procurement Quality Assurance Practitioner’s Guide Operator’s Reference Process Control Information For: Program Management Planning Purchasing Design Product Realization Measurement and Test Operations Topics Related To Guide Information EXAMPLES: Key Characteristics Configuration Management Receiving Materials Blueprints and Specifications Manufacturing Processes ECT.

9 PHASE 3 : Acquisition (Purchasing) PEOPLE - RESPONSIBILITY FOR QUALITY IN PURCHASING HAS BEEN ASSIGNED - PEOPLE WITH RESPONSIBILITY ARE FAMILIAR WITH QUALITY CONCEPTS IN PURCHASING PEOPLE - RESPONSIBILITY FOR QUALITY IN PURCHASING HAS BEEN ASSIGNED - PEOPLE WITH RESPONSIBILITY ARE FAMILIAR WITH QUALITY CONCEPTS IN PURCHASING EQUIPMENT - PRODUCTION EQUIPMENT IS PURCHASED FROM QUALIFIED BUILDERS - EQUIPMENT AND TOOL RUN-OFF IS PERFORMED PRIOR TO ACCEPTANCE OF EQUIPMENT MATERIALS - CERTIFICATES AND TEST RESULTS ARE VERIFIED AGAINST PURCHASING DATA - INSPECTION AND TESTING ARE PERFORMED TO VERIFY MATERIAL CONFORMANCE METHODS - SUPPLIERS ARE SELECTED ON THE BASIS OF THEIR ABILITY TO PRODUCE AND DELIVER MATERIALS THAT MEET THE REQUIREMENTS - PURCHASING INFORMATION CLEARLY DEFINES ALL REQUIREMENTS METHODS - SUPPLIERS ARE SELECTED ON THE BASIS OF THEIR ABILITY TO PRODUCE AND DELIVER MATERIALS THAT MEET THE REQUIREMENTS - PURCHASING INFORMATION CLEARLY DEFINES ALL REQUIREMENTS AS9100A Requirement Product Realization Purchasing Manufacturing Engineering Production/ Planning Other ENVIRONMENT - SUPPLIER CERTIFICATIONS OF MATERIALS INCLUDE ENVIRONMENTAL CONTROL DATA -STORAGE AREAS ARE MONITORED FOR ENVIRONMENTAL CONDITIONS THE RECOMMENDATIONS IN STANDARDS #1, #2, #6 SUPPORT THIS PHASE OPERATOR REFERENCES  Receipt of Materials  Identification and Storage SUPPORT THIS PHASE Procurement Quality Assurance

10 Operator’s Reference for Integrated Process Management PROCESS:Procurement OPERATION:Receipt of Materials KEY ACTIVITIES  VERIFY IN-COMING PAPERWORK  VERIFY TYPE/CLASS OF MATERIAL  VERIFY AMOUNT/QUANTITY OF MATERIAL  INSPECT CERTIFICATIONS  INSPECT MATERIAL KEY ITEMS  ALL PAPERWORK IS CORRECT  CERTIFICATIONS ARE CORRECT  IN-COMING MATERIALS MEET SPECIFICATIONS  IN-COMING MATERIALS ARE IN USABLE CONDITION  MATERIAL IS PACKAGED PROPERLY  MATERIAL INSPECTION/TEST SHOWS MATERIAL IS CONFORMING KEY MEASUREMENTS  INCOMING QUANTITIES  CERTIFICATE OF CONFORMANCE TO SPECIFICATIONS  INSPECTION/TEST REPORTS Keys to Presentation: Simple Descriptions of Activities Key Items Tied to Critical Actions Measurements Represent Best Practices from Guide Real Activity Photos Used Where Possible (Instead of Clip Art) Procurement Quality Assurance

11 Procurement Quality Assurance Practitioner’s Guide and Operator’s References Plan Produce Provide A Three Step Approach: Plan: Determine Best Industry Practices Seek Stakeholder Input Outline Concept and Delivery Produce: Design Guide and References to Match Concept and Delivery Goals Select and Use Medias to Best Provide Information to Target Audiences Provide: Deliver Reference and Guides to Target Audiences Via: Hard Copies Electronic Copies Seminars/Symposiums Training

12 Procurement Quality Assurance A consistent message Utilize a single development resource Provide outreach to the industry and supply chain (a common set of basic guidance/reference) Symposiums, Seminars and Focus Groups Stakeholder Feedback On-Demand Training Train-The-Trainer –Quality leads trained on working with practitioners –Practitioners trained on working with operators –Registrars trained on both

13 Procurement Quality Assurance AS9100A Implementation -Wish List -Outreach -1 st set of Guides and Reference Complete Set of Guides and References Current & On-Going Oct Aug Time Line

14 Concept Development And Presentation First Set – Guide and References Sept Where Are We Today? Meet Industry Needs Publications – Presentations - Training Oct. 2002The future Procurement Quality Assurance

15 Procurement Quality Assurance NASA lead role in starting the process (working with PLEXUS) Coordinate with AAQG on content, format, and delivery Provide to the AAQG as a reference material available to the suppliers Let AAQG lead follow-on coordination and update