Benefits of a Hosted Help Desk Solution Kathryn Thomas Customer Care Manager Gus Hytonen Senior Account Manager

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Presentation transcript:

Benefits of a Hosted Help Desk Solution Kathryn Thomas Customer Care Manager Gus Hytonen Senior Account Manager

Agenda Benefits of a Hosted Solution Improve technician productivity Increase end user satisfaction Lower overall costs Automatic software upgrades everything HelpDesk Demonstration Upcoming Technologies Q&A Prize Drawing © GroupLink Corporation 2014

Benefits of a Hosted Solution – Allow users and technicians to access the help desk anytime, anywhere – Improve technician productivity and reduce response time, resulting in increased end user satisfaction – Guarantee 99% uptime of the help desk with redundant servers © GroupLink Corporation 2014

Lower Overall Costs – Eliminate the need to maintain a costly server infrastructure – Reduce man hours associated with server maintenance and configuration – Avoid additional upfront costs © GroupLink Corporation 2014

Automatic Software Upgrades – Stay up-to-date with the latest technology – Eliminate the time and effort associated with upgrading the software © GroupLink Corporation 2014

Demonstration © GroupLink Corporation 2014

Coming Soon! – Network Discovery Utility – Discovers all network devices – Provides detailed analysis of the network and connected devices – Saves technicians time by automating processes – Shows trends to allow you to diagnose problems before they happen – Helps ensure critical servers and other devices are up and running at all times © GroupLink Corporation 2014

Coming Soon! – Self-Service Portal – Creates automation for end users to resolve issues themselves – Provides business process support that is essential to end users and lower priority to support personnel – Streamlines and automates processes – Reduces support calls, increases technician productivity, and improves end user satisfaction – Provides an audit trail with reporting capabilities © GroupLink Corporation 2014

Q&A © GroupLink Corporation 2014

Connect with us! We’re now on Twitter! Like us on Facebook! Join us on Google+! Follow us on LinkedIn! Visit often and stay up-to-date with past and future events, webinars, giveaways and promotions! © GroupLink Corporation 2014

Prize Drawing © GroupLink Corporation 2014

Thank you! © GroupLink Corporation 2014