Information Technology it.mst.edu Practical information for new faculty Presenter: Meg Brady Director, Technology Support & Educational Technology October 10, 2012

Information Technology How can IT help you? Procure & install computing technology solutions Troubleshoot and repair technology issues Address your research and instructional computing needs Click ‘IT Services A-Z’ on the IT website for more information 2

How may we help you? Call our on-campus Help Desk: (573) (HELP) –Talk to support agent 8a-6p M-F –Leave message after hours Submit a ticket online: help.mst.eduhelp.mst.edu Visit our Walk-In Center, 1 st floor Library –First-come, first-served, 10a-4:30p M-F, or as posted Find answers and self-help tutorials online: it.mst.eduit.mst.edu –Blog-format outage information itpress.mst.eduitpress.mst.edu it.mst.edu > Help Desk 3

IT Services: Overview Average Joe: Desktop Enhancement Program – minermail.mst.eduminermail.mst.edu File storage –Personal and shared folders Network connectivity (WiFi, VPN) PeopleSoft Systems –Finance, Grants, Student Information, Human Resources Telephony (VoIP, cell) Procurement of hardware and software Technology Support – –Help Desk, on-site desktop support Google Apps (Google Drive) And more… Research Support: High performance computing Virtual server and cluster hosting Dedicated accounts/storage for projects And more… Instructional Support: Instructional Design Classroom and CLCs Blackboard Other eLearning technologies And more… 4

Access to Computing Resources Single Sign-On (SSO) login account –a.k.a. User ID, SSO ID, AD account SSO account provides authenticated access for: Desktop, classroom & CLC systems VPN access to campus network from off-campus Network file storage (DFS) Blackboard and related eLearning systems GoogleApps for Education Print quota allocation PeopleSoft – student system (Joe’SS), Finance, Grants, HR, etc. it.mst.edu > Services > Accounts and Passwords IT will NEVER ask you for your password 5

Campus Computing Environment Support for Windows Install base (approximate) –4,300 PC/Windows Windows 7 is premier platform Base support includes –Installation of OS and applications –Verification of network and connectivity –Extensive integration testing –Managed security and OS updates Support for Linux, Unix, Mac Install base (approximate) –200 Linux, Unix –150 Apple/Mac Base support includes –Installation of OS and applications –Verification of network and connectivity Note: Limited support available for software application usage Note: Limited support available for software application usage 6

About Common Services Contact IT Help Desk or view it.mst.edu for detailsit.mst.edu Desktop Enhancement Program –IT-funded, 4-year replacement cycle for office desktop system, coordinated annually with department representative File storage –Personal “S: drive”, 25GB, internet accessible via VPN, DFS, SFTP, backed up by IT for disaster recovery. You should always make your own copy of important data –Departmental “Y: drive”, use and size varies, check with department Procurement of hardware and software –Assistance to purchase any type of computing technology: PCs, printers, storage devices, projectors, software licenses, etc. See for details On-site Technology Support –On-site installation, upgrades, relocation, configuration, troubleshooting, repair for PCs, printers, peripherals, software it.mst.edu > Services 7

–Exchange 2010, hosted by UM System DoIT –See for details about setting up on your personal devices such as home systems, smart phones, etc. –Web access to minermail.mst.eduminermail.mst.edu –Automatic SPAM filtering and quarantine services (see to recover filtered ) –Students use Outlook Live or Gmail (rather than Exchange) PeopleSoft Systems –Joe’SS (student information), Grants, Finance, Human Resources, hosted by UM –Functional support from Registrar, Sponsored Research, Accounting, HR respectively Telephones (VoIP, cell) –Usually coordinated for you through department contact –See for more informationhttp://it.mst.edu/services/phones/ GoogleApps –Used for collaborative websites, sharing files, NOT official business records or student personal information –Google Groups are used as “listserv” distribution –See for activation instructionshttp://it.mst.edu/services/google-apps/ More About Common Services Contact IT Help Desk or it.mst.edu for detailsit.mst.edu it.mst.edu > Services 8

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Research Support Services researchsupport.mst.edu researchsupport.mst.edu Problem management for research technology issues Research support consulting in –Numerically Intensive Computing –Data Collection and Analysis (including sensors) –Electromechanical Systems Linux support Custom cluster design, procurement, installation, and hosting services for funded research Custom designs and consulting for data collection and electromechanical systems Campus research equipment inventory database (in development) Annual Research Technology Day 10

Research Computing Facility Numerically Intensive Computing (NIC) cluster –Primarily for student and academic use –Current specifications Total of 991 CPUs across 180 hosts 2914 GB of RAM 56,255 GB of scratch disk space 12TB of user storage space 1.2 Teraflops Upgrades in compute nodes, storage, high speed networking in progress Further upgrades this year Funded-research cluster hosting available S&T participates in Internet2 research network 11

More Tips on Research Computing Researchers are encouraged to consult with IT’s Research Support Services group in the early stages of formulating a research project Research should always be performed using research accounts, not individual SSO accounts for faculty, staff or students –Research volumes for file storage are allocated upon request, 200GB default. Additional allocation available for nominal fee 12

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Educational Technology edtech.mst.edu edtech.mst.edu Educational Technology (EdTech) provides specialized support to help you find and use technology efficiently and effectively to improve student learning How EdTech can help you: –eLearning & course design services –Learning technology support Blackboard, Tegrity, Clickers, etc. –Computer Learning Centers (CLCs) & Classroom Technology –Annual Teaching and Learning Technology Conference during St. Pat’s Spring Recess edtech.mst.edu 14

eLearning and Course Design Teaching and Learning First, Technology Second Instructional design consultation and course redesign support Instructional technology consultation and usage support In-person, classroom walk-throughs, faculty learning communities Content development support Video captioning, video production, Blackboard course building, clicker slide construction eStudio A resource for instructors to explore, learn, and use new and emerging media and technologies for creating course content to enhance student learning edtech.mst.edu 15

Learning Technology Anywhere Technology Blackboard – course materials, assignments, discussion boards Bb Collaborate – online office hours, remote presentations, student collaboration Tegrity – lecture capture to enhance student learning, remote proctoring Respondus, Diploma – online assessments (quizzes, exams) Google Apps for Education – enhance student group collaboration Various resources to help you manage your online instructional content more efficiently Virtual CLCs – expanding pilot to allow access to CLC software anywhere EdTech can help you with many more learning technologies See edtech.mst.edu/supportedtech.mst.edu/support edtech.mst.edu 16

CLCs & Classroom Technology On-the-Ground Technology 900+ computers in 115+ locations (80 classrooms, 37 CLCs) Classroom systems are built to support classroom presentations in a standardized easy-to-use way “Clicker” (student response system) support CLCs systems share a common base installation build, with discipline-specific software added as needed to support classwork. See edtech.mst.edu/clcedtech.mst.edu/clc Software needed in CLCs must be requested during the request window that occurs each fall and spring semester, in order for the software to be available the following semester You will receive notifications announcing the CLC Software Request window edtech.mst.edu 17

IT Communication Channels Ways IT tells you what is going on IT Website – it.mst.eduit.mst.edu –General information about services, self-help information, etc. eConnection (employee and student versions) – econnection.mst.edueconnection.mst.edu –General announcements; comes to your and online IT Press - itpress.mst.eduitpress.mst.edu –Collected announcements, news articles, scheduled outages and maintenance EduMine –Relevant instructional, research, Library, CERTI announcements; comes to your EdTech Connect – edtechconnect.mst.eduedtechconnect.mst.edu –Blog of articles and announcements related to educational technology Targeted s –Various targeted s based on known usage (e.g. Blackboard instructors, specific software users, eLearning Community of Practice) 18

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Who is IT? 76 staff members (~60 student employees) – Includes specialists and experts in: Information Security Application Development and Web Support Servers and Desktop Infrastructure High Performance Computing and Electromechanical Systems Data Collection and Analysis Communications and Project Management Database Administration Instructional Technology and Instructional Design Network Engineering and Administration Customer Technology Support it.mst.edu > About IT > Organizational Structure 20

Faculty Profile Directory Faculty web profiles are provided and seeded with data generated from the Scholar’s Mine and other institution database sources Faculty can update their faculty profile with photo and bio information Go to people.mst.edu Click View Faculty Profiles or Faculty Profile Editorpeople.mst.edu 21

Faculty Advisory Committee facultysenate.mst.edu/InforTechnology.html facultysenate.mst.edu/InforTechnology.html Information Technology/Computing Committee (ITCC) –Standing committee of the Faculty Senate –Representative from each academic department, undergraduate and graduate students –Monthly meetings during fall and spring semesters –Dr. Don Wunsch, chair 22

Questions? Ask IT Call our on-campus Help Desk: (573) (HELP) –Talk to a campus support agent 8a-6p M-F –Leave message after hours Submit a ticket online: help.mst.eduhelp.mst.edu Visit our Walk-In Center: 1 st floor Library –First-come, first-served, 10a-4:30p M-F, or as posted Find answers and self-help tutorials online: it.mst.eduit.mst.edu –Blog-format outage information itpress.mst.eduitpress.mst.edu Thank You for Your Attention 23