Some Background Department formed in 2012 Dual missions: assess and improve both the website and our physical spaces Website needed the most attention.

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Presentation transcript:

Some Background Department formed in 2012 Dual missions: assess and improve both the website and our physical spaces Website needed the most attention at first

Strategy for web assessment Since redesign: – 4 online tests using Optimal Workshop tools – 2 formal in-person usability tests – 2 A/B tests with Optimizely – Ongoing in-person interviews as opportunities arise

Optimal Workshop

A/B testing with Optimizely

In person testing/interviews In-person usability testing Met with faculty and post-doc students One on one interviews Unstructured conversation

Changes made Fall 2014 Fall 2015 "refresh"

Wayfinding & Signage

Google Glass

Task Checklist

Video

Results

Next Steps More of the same – Continue wayfinding studies – Continued interviews – Evaluate our new 'refreshed' after it goes live

Questions User experience is art of being less wrong over time.

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