Remote Feature Activation & Web Ticketing System

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Presentation transcript:

Remote Feature Activation & Web Ticketing System https://rfa.avaya.com https://webticketing.avaya.com/

Remote Feature Activation https://rfa.avaya.com

Access EMEA BP Portal RFA Tool

Login to SSO at https://rfa.avaya.com

Click on “Start RFA Application”

Click on “I Agree”

Select System and Click “Login”

Choose Desired Function

Fill In Required Fields NOTE: Use RFA to create your license files on R10 or higher systems for upgrades to a new release addition of ports and features migration from pre-R10 installations, using the Feature Extraction Tool (FET) in addition to RFA

Technical Support Web Ticketing System https://webticketing.avaya.com/

Avaya Web Ticketing System Technical Support Web Ticketing System is: A web-based support service that enables customers and BusinessPartners to instantly create, edit and review tecnical trouble tickets online (https://webticketing.avaya.com/) Designed for companies who have an existing maintenance or service and support agreement with Avaya Allowing users to notify Avaya of support issues or track trouble tickets via the Internet

Access Web Ticketing Site

Enter SSO Login Information If you are not registered please click on: Register Now

Complete Online Registration

Complete Online registration (cont’d)

Access Avaya Web Ticketing Tool XYZ

Select Search Criteria

View List of Tickets/Case IDs

View Details of Specific Ticket/Case ID