Florida Relay & CapTel Report Florida TASA Meeting Greg Denes, Channel Manager April 26, 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

2

Agenda TRS Traffic CapTel Traffic Outreach Updates © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 3

TRS Traffic November 2012 – March 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 4

5 TRS Total Session Minutes November 2012 – March 2013

TRS Call Type Comparison © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 6 November 2012 – March 2013

Center Distribution of Florida Relay Traffic Total Florida Relay Calls – 198,277 Calls Received in Miami Call Center – 157, % Handled in Miami © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 7 1 st Quarter 2013

Florida Relay Customer Contacts © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 8

CapTel Traffic November 2012 – March 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 9

10 Total CapTel Session Minutes November 2012 – March 2013

Outreach January 2013 – April 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 11

Outreach – Events Attended January 2012 – April Jan10 JanLakeland HLA’s Tech. Expo NightLakeland 16 Jan16 JanSigning Friends of Charlotte CountyPort Charlotte 17 Jan17 JanGulf Coast Deaf SeniorsFort Myers 23 Jan23 JanPalm Beach Assoc. of the DeafLake Worth 25 Jan25 JanBroward County Assoc. of the DeafPompano Beach 26 Jan26 JanPinellas Deaf Senior Citizens ClubClearwater 31 Jan31 JanFearless Caregiver ConferenceMaitland 2 Feb2 FebPensacola Assoc. of the DeafPensacola 15 Feb17 FebFL ASL Teacher’s Assoc.Deeerfield Beach 23 Feb23 FebDeaf Awareness Event at FSUTallahassee 2 Mar2 MarDeafNation ExpoTampa 18 Mar19 MarPEG Fun WeekFort Lauderdale 27 Mar27 MarPasco Senior ShowPort Richey 4 Apr4 AprHLA Port St. Lucie PresentationPort St. Lucie 5 Apr5 Apr50+FYI ExpoOrlando 6 Apr6 AprZ-FestivalClearwater 13 Apr13 AprHLA Hearing Health Expo Lakewood Ranch © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 12

Outreach – Upcoming Events 10 May12 MaySponsoring PBCAD Movie NightPalm Beach 16 May17 MayBroward Aging Network ConferencePembroke Pines 22 May22 MayFearless Caregiver ConferenceStuart 23 May23 MayLifestyles After 50 Fun FestSeminole 7 June9 June15 th Annual Family CaféOrlando 10 June10 JuneHLA Greater Miami PresentationMiami 27 June27 JuneFun Fest and Jamboree!Plant City 15 July16 JulyLeading Age FL Convention/ExpoOrlando 18 July22 JulyB.A.C.E.S.Orlando 10 Aug13 AugDisabled American Veterans National Conf.Orlando 12 Aug14 AugFlorida Conference on Aging Orlando 21 Sept21 SeptHLA Vero Beach PresentationVero Beach 5 Oct5 OctMATA-SLM ExpoKissimmee 5 Oct5 OctDisAbilities ExpoDavie 15 Oct15 OctTampa Bay Senior ExpoSt. Petersburg 17 Oct20 OctFlorida Assoc. of the Deaf ConferenceTampa 28 Oct30 OctSE Regional Institute on Deafness Conf.Lake Buena Vista 7 Nov7 NovKinneret Council on Aging ExpoOrlando 9 Nov9 NovWalk4HearingJacksonville...and more to come. © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 13

Outreach – Event Photos © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 14 Deaf Nation Expo - Tampa

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property FYI Expo – Orlando Outreach – Event Photos Hearing Health Expo – Bradenton

Outreach – Event Photos © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 16 FASLTA – Deerfield Beach Sponsored Deaf Bowling Night – Pompano Beach

New Florida Relay Brochure © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 17 New, refreshed look (Front) Includes a Quick Reference (QR) barcode (Back)

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 18 Actual number of StarLines inserted in FL bills for the last issue: English: 1,144,960 Spanish: 60,861 AT&T Florida Bill Insert – Bifold

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 19 TDI Blue Book Ad Florida Relay Banner Stand Florida Relay Ad / New Banner Stand

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 20 Florida CapTel Florida Relay Florida Relay Ads

Updates © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 21

Spanish Relay now handled in Miami / Reporting On January 22, 2013, the AT&T Relay center in Miami, FL began accepting Spanish calls. © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 22 In early 2 nd Quarter 2013, our state reports will automatically include the number of Relay calls made to

Questions? © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 23