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2 ESA Fee Payment Clifford Heng Channel Support Manager

3 Agenda ESA Fee Payment Process MS Invoice Q & A ESA Fee Payment Process MS Invoice Q & A

4 Hi-Level ESA Fee Payment Process MS bills the end-customer End-customer pays MS within 30 days from date of invoice ESA Fee Payment Report gets generated every 2 weeks as & when there are payments from the End- Customer ESA raises an invoice via MS Invoice within 90 days upon receipt of ESA Fee Payment Report ESA gets paid based on meeting criteria within 10 days of Invoice generated MS bills the end-customer End-customer pays MS within 30 days from date of invoice ESA Fee Payment Report gets generated every 2 weeks as & when there are payments from the End- Customer ESA raises an invoice via MS Invoice within 90 days upon receipt of ESA Fee Payment Report ESA gets paid based on meeting criteria within 10 days of Invoice generated

5 ESA Fee Payment Invoice Submission Once MS has invoiced the end-customer, and when the customer pays MS within 30 days, an ESA Fee Payment Report is generated every 2 weeks (as & when there are any on-going customer payments) –Reports includes all payments received from customer –and credits issued to customer APLQuest will this report to the respective ESA – will contain ITR# in the subject header –Use this ITR# as part of the Invoice number –Invoice number is 16 char length ESA checks this Report (scorecard) for accuracy ESA has 90 days from day ESA Fee Payment Report is generated to submit the invoice If there are any disputes –ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes –Please refer to next slide “ESA Fee Payment Dispute” If there are no disputes –ESA submits an invoice via using the blanket ESA Fee Payment PO number under the correct MS Vendor Namehttps://invoice.microsoft.com –MS will approve valid invoice and pay ESA within 10 business days upon receiving invoice via wire transfer Once MS has invoiced the end-customer, and when the customer pays MS within 30 days, an ESA Fee Payment Report is generated every 2 weeks (as & when there are any on-going customer payments) –Reports includes all payments received from customer –and credits issued to customer APLQuest will this report to the respective ESA – will contain ITR# in the subject header –Use this ITR# as part of the Invoice number –Invoice number is 16 char length ESA checks this Report (scorecard) for accuracy ESA has 90 days from day ESA Fee Payment Report is generated to submit the invoice If there are any disputes –ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes –Please refer to next slide “ESA Fee Payment Dispute” If there are no disputes –ESA submits an invoice via using the blanket ESA Fee Payment PO number under the correct MS Vendor Namehttps://invoice.microsoft.com –MS will approve valid invoice and pay ESA within 10 business days upon receiving invoice via wire transfer

6 Schedule B Enterprise Software Advisor Fees This Enterprise Software Advisor Fee schedule is effective for all Enterprise invoices paid in full after January 1, Fee Level Customer SegmentEnterprise Software Advisor Fee 16,000+ DesktopsAll Enrollments: Year one: 4% of initial licensed product purchases Each additional year of the term: 3% of initial licensed product purchases 15% for incremental revenue ,999 DesktopsAll Enrollments: Year one: 9% of initial licensed product purchases Each additional year of the term: 5% of initial licensed product purchases 15% for incremental revenue 3<750 DesktopsAll Enrollments: Year one: 15% of initial licensed product purchases Each additional year of the term: 5% of initial licensed product purchases 15% for incremental revenue 4Non-standard Enterprise Commitment All Enrollments: From time to time MO may execute a non-standard Enterprise Agreement to accommodate a specific implementation scenario or business structure. For those agreements, we will provide you with a custom fee schedule specific to the individual Enterprise Agreement.

7 ESA Fee Payment Example

8 ESA Fee Payment Invoice Submission

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10 ESA Fee Payment Dispute ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes ESA Submit disputes to Relevant and appropriate resolution advise will be provided to ESA for further action ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes ESA Submit disputes to Relevant and appropriate resolution advise will be provided to ESA for further action

11 ESA Fee Payment Dispute When an ESA disputes the Fee payment amount –BEFORE the ESA raises the invoice The corrected amount will be reflected in a new ESA Fee Payment Report within 3 business days –AFTER the ESA has raised an invoice The new adjusted details will appear in the next ESA Fee Payment Report When an ESA disputes the Fee payment amount –BEFORE the ESA raises the invoice The corrected amount will be reflected in a new ESA Fee Payment Report within 3 business days –AFTER the ESA has raised an invoice The new adjusted details will appear in the next ESA Fee Payment Report

12 EA Direct Credit Adjustment When the End-customer disputes the invoice amount –The corrected amount will be reflected in a next ESA Fee Payment Report –The ESA Fee will be adjusted accordingly When the End-customer disputes the invoice amount –The corrected amount will be reflected in a next ESA Fee Payment Report –The ESA Fee will be adjusted accordingly

13 MS Invoice

14 ESA blanket PO number Aplquest will send a unique blanket PO number to each ESA. –One time PO# for every year and used for the entire fiscal calendar ESA is to use this PO# for the remaining fiscal year for any ESA Fee payment invoices when entering details in MS Invoice ### Any change in PO# will be informed by Aplquest Aplquest will send a unique blanket PO number to each ESA. –One time PO# for every year and used for the entire fiscal calendar ESA is to use this PO# for the remaining fiscal year for any ESA Fee payment invoices when entering details in MS Invoice ### Any change in PO# will be informed by Aplquest

15 MS Invoice Login Page Key in your vendor ID & password then click “Login” url to MS Invoice

16 Raising an Invoice Click on ”PO Invoice”

17 Enter blanket PO number Enter blanket PO# then click “Find”

18 Enter Invoice Details Ensure amount on ESA Fee payment report equals the total amount keyed in before the “Continue” button is clicked Enter layhweet Important to enter ITR# assigned to Fee Payment Report (16 char) Alternative ITR# input area

19 Invoice Confirmation After the “Continue” button is clicked, a Confirmation of the invoice details will be displayed Verify the details to be correct then click on the “Submit” button a Document number will be generated Keep this Document number as reference for follow up, enquiries, match against payment MS will pay within 10 days of invoice date