EFFECTIVE COMMUNICATION FOR TODAY’S LEADERS

Lesson Objectives Define Communication Purpose of Good Communication The Five Levels of Communication Listening for Effective Communication Barriers to Effective Communication Ways to Improve Communication

COMMUNICATION OBJECTIVES Define Communication List Current Ways You Communicate List the Pros and Cons of Technology in Communication

What is Effective Communication? What are the Barriers to Effective Communication? What are the keys to becoming an effective communicator?

Purpose of Communication What is the Purpose of Communication To Exchange Information To Persuade To Solve Problems To Entertain

Five Levels of Communication Intrapersonal Communication with ones self Interpersonal One-to-One Communication Group To communicate information that is of common interest Public Large group, to serve the common man Mass Transferring a message to large groups through mass medium

Becoming a Good Listener Group Exercise

How to Become a Good Listener Be open to the conversation and willing to listen Pay Attention and Show that you are really listening (Be Present) Seek Clarification and paraphrase what you have heard “I“ statements Effective questioning “You” statements

How to Become a Good Listener Practice Using Communication Tools Don’t ignore difficult issues Be aware of your own attitude Don’t be afraid of possible tension of conflict Seek First to understand then to be understood Be a role model Remember, they are human too

Tips and Tricks Pacing Match your voice rate with the other person’s rate Match your voice volume Use some of the same words and phrases Use similar gestures Breathe at about the same rate without being obvious