1 TRAINING FOR INDEPENDENT TRAVEL AGENTS

2 New York Office Condo Department Customer Service  Main Office 4882 A North Jefferson Street 4882 A North Jefferson Street Pulaski, NY Pulaski, NY (315) Fax Number (315) Fax Number (315) Main Office Phone Number (315) Main Office Phone Number (877) Toll-Free Number (877) Toll-Free Number  Condo Department Abby Bettinger Abby Bettinger Condo Department Manager Condo Department Manager Ext. 100 Ext. 100 Camille Matt Camille Matt Condo Agent Specialist Ext. 101 Ext. 101 Holly Sampson Holly Sampson Senior Condo Agent & Hot week Specialist Ext. 126 Ext. 126 Jennifer Warchol Jennifer Warchol Senior Condo Booking Agent Senior Condo Booking Agent Ext. 120 Sheena Neir Sheena Neir Condo Agent Specialist Condo Agent Specialist Ext. 112 Ext. 112  Office Hours Monday - Friday 8:00 AM – 7:00 PM EST Pulaski Monday - Friday 8:00 AM – 7:00 PM EST Pulaski

3  Condos are available throughout the world based on availability.  Prices will be determined by availability, season, size, and location.  Condo requests can be made 60 days to 18 months in advance.  Condo weeks are valid for one year based on calendar year. They are not accumulative.  A directory of a sampling of the condos we use is located on our website.  “Hot Weeks” are to only be used by our primary members and may not be transferred or sold to others. A list is available on our website and ed directly to members every Tuesday afternoon and updated daily. A list is available on our website and ed directly to members every Tuesday afternoon and updated daily. Payment will be by credit card only due at the time of booking. Payment will be by credit card only due at the time of booking. Minimum processing time is 72 hours. Minimum processing time is 72 hours.  Burn Weeks are located on our website and can be used by members for personal travel or offered to family, friends or clients. Condo information

4  Condo Travel Clubprefers that you submit your condo request through our web-site at  Condo Travel Club prefers that you submit your condo request through our web-site at Go towww.condotravelclub.com Go to Login with your CTC member ID# or temporary # Login with your CTC member ID# or temporary # Click on the condominiums tab that is located on the left side of the page. There you will see where to submit a condo request. Once you have submitted a condo request, you will hear from a member of the Condo Department from the New York office, via . You will receive this response hours from the time you submitted your request. This is only an acknowledgement that we are in receipt of your condo request. Click on the condominiums tab that is located on the left side of the page. There you will see where to submit a condo request. Once you have submitted a condo request, you will hear from a member of the Condo Department from the New York office, via . You will receive this response hours from the time you submitted your request. This is only an acknowledgement that we are in receipt of your condo request. Note if you did not receive an response from the NY office acknowledging your request, then for some reason we did not receive your condo request. Please call our NY  Condo Travel Club realizes that some members prefer that personal touch and we would be more than happy to take your condo request over the phone. Please call and ask for a Condo Specialist that can assist you with your condo request. You may also mail us a condo request. Submitting a Condo Request

5 Condo Request Form On Line Login to the Condo Travel Club Web-siteLogin to the Condo Travel Club Web-site Using your CTC member ID & last name or temporary number & the last name TEMPUsing your CTC member ID & last name or temporary number & the last name TEMP Follow these simple steps: 1.Select the Condominium tab 2.Select Flat Rate weeks Make sure we have all your pertinent information to contact you & to begin searching for your condo vacation.

6  When you are reserving a condo by submitting a requests, please keep in mind the following: Location/Geographic Location/Geographic Date/Holidays Date/Holidays Size of condo unit,multiple units, consecutive weeks Size of condo unit,multiple units, consecutive weeks  All these variables play a key part in determining how long it may take to fulfill your condo request. Flexibility in location Flexibility in location Flexibility in dates Flexibility in dates Flexibility in unit size is always helpful Flexibility in unit size is always helpful  However we do understand sometimes flexibility is not plausible and it may take us longer to locate availability for you. Your patience is appreciated. Condo Requests

7 Once you have submitted a condo request, your personal condo agent will call you to go over all the pertinent information that is needed to search for a condo unit for you.  Once you have submitted a condo request, your personal condo agent will call you to go over all the pertinent information that is needed to search for a condo unit for you.  Remember although we search by area not by specific resort, we will take a specific resort into consideration if it is in our Condo Directory.  If you have any questions, concerns or any changes to be made to your existing request, you may call your personal condo agent at anytime during the searching process.  Now that we have received your request the process is as follows: 1. We work with a group of wholesale suppliers to find the availability for you. 2. This process is not instantaneous, as mentioned above there are key factors that determine how long it may take us to find your vacation condo. 3. We do not have an in house reservation system. 4. We have a very high success rate in fulfillment and although we do not guarantee availability, we do our best to locate your condo in a timely fashion. We do appreciate your patience in this process as the condo inventory changes for us daily. Submitting a Condo Request or Guest Request

8  The web-site hosts several booking engines located under the Condominiums tab, Bonus Weeks.  Note this inventory can be used by members, family, friends and for clients. Condo Booking Engines Click n Go Weekly Condos -Instant Access Weeks. Book live or put on hold for 24 hours. Click n Go Weekly Condos -Instant Access Weeks. Book live or put on hold for 24 hours. Holiday Systems International-Instant Access Weeks. Book live or put on hold for 24 hours. Holiday Systems International-Instant Access Weeks. Book live or put on hold for 24 hours. Wyndham Extra Holidays -Live inventory, book online. Wyndham Extra Holidays -Live inventory, book online.

9 Sample Condo Request Forms On-line printable, mail in request form. Please completely fill in all pertinent information to ensure your vacation request is processed correctly. On-line request form.

10  If you would like to place a condo request for a client you may do so by submitting a Guest Condo Request. The Guest Request form is the same form as the Member Request form just check “This request is for a Guest”.  Special Instruction are as follow: If you would like to make a commission on your requested week, please advise the Condo Agent that we will need to change the price for your client. We will then charge your client the determined price and you will receive the difference in price for a commission. If you would like to make a commission on your requested week, please advise the Condo Agent that we will need to change the price for your client. We will then charge your client the determined price and you will receive the difference in price for a commission. Once the unit is paid for by your client, a check for the difference will be mailed directly to you from our office. Once the unit is paid for by your client, a check for the difference will be mailed directly to you from our office. Guest Request

11 Member Benefits As a member you can share your Condominium Travel Club membership and benefits with family and friends: As a member you can share your Condominium Travel Club membership and benefits with family and friends:  Condo Pricing Requested weeks at your member flat rate pricing Requested weeks at your member flat rate pricing $499.00* for studio and one bedroom unit. $499.00* for studio and one bedroom unit. $599.00* for two bedroom units. $599.00* for two bedroom units. $699.00* for three bedroom units. $699.00* for three bedroom units.  Weeks consist of 8 days / 7 nights lodging. Standard Flat Rates are as follows: $499 for a 1 bedroom /studio unit. You may upgrade to larger units for an additional $100 per bedroom per week. 599 / 699). FLAT RATE prices only apply to weeks obtained through the "Condominium Request Form". Simply fill out and submit the Condominium Request Form, either online or print and mail or fax it to us. FLAT RATE pricing does not apply to all-inclusive resorts. Major metropolitan cities do not qualify for FLAT RATE pricing. Taxes charged by certain states such as Florida and Hawaii are additional. Request criteria are a minimum of 60 days in advance for low season weeks and a minimum of 120 days in advance for peak season weeks. Members may request FLAT RATE weeks for friends and family over the age of 25. Reservation requests are made for one (1) week at a time. Season Guide - For your convenience, view our online guide for Domestic and International weeks indicating Peak and Low season. * Add $100 per week for Holiday weeks as well as $200 per week for condominiums outside the 48 Contiguous States. All weeks are based upon availability. Fixed rate does not apply to all-inclusive resorts and some major metropolitan cities. Taxes charged by certain states such as Florida are additional. * Add $100 per week for Holiday weeks as well as $200 per week for condominiums outside the 48 Contiguous States. All weeks are based upon availability. Fixed rate does not apply to all-inclusive resorts and some major metropolitan cities. Taxes charged by certain states such as Florida are additional.

12 Agent Benefits Requested weeks Special Instruction are as follow: Special Instruction are as follow: If you would like to make a commission on your requested week, please advise your Condo Agent that they will need to change the price for your client. We will then charge your client the determined price and you will receive the difference in price for a commission. If you would like to make a commission on your requested week, please advise your Condo Agent that they will need to change the price for your client. We will then charge your client the determined price and you will receive the difference in price for a commission. once the unit is paid for by your client, a check for the difference will be mailed directly to you once the unit is paid for by your client, a check for the difference will be mailed directly to you from our office. from our office. Bonus Weeks Bonus Weeks Condominium Travel Club’s on-line booking engine inventory allow you to add your client to the reservation when booking a condo on-line. This inventory can be used to fill your clients request. Condominium Travel Club’s on-line booking engine inventory allow you to add your client to the reservation when booking a condo on-line. This inventory can be used to fill your clients request. Hot week Hot week Member only condo inventory Member only condo inventory Priced at $99.00-$ for a full week Priced at $99.00-$ for a full week New list of inventory every 5:00 PM Eastern New list of inventory every 5:00 PM Eastern Instant Travel Site Your clients can use your Instant Travel Site to book all their travel needs and you make commission. Your clients can use your Instant Travel Site to book all their travel needs and you make commission.

13 Request One on One Training For your convenience, please feel free to call the New York For your convenience, please feel free to call the New York to arrange a time to receive verbal training and or clarification if you should have any further questions regarding how to utilize the Condominium portion of your membership to arrange a time to receive verbal training and or clarification if you should have any further questions regarding how to utilize the Condominium portion of your membership. Thank you for your participation! Thank you for your participation!