Up : Job Interviews By Emily McCarthy, Erik Dauster, Joe Gudiswitz, Samir Susic, and Kelly Underwood

Introduction Types of Interviews Interview phases, types of questions, & question funneling Employment and The job Hunt (interviewee) Resumes and Interview Preparation (Interviewee) Interview Planning and Execution (Interviewer)

What is an Interview? Interviews are very general and refer to all types of planned, face to face encounters. During these encounters at least one person has a specific objective

What is an Interview? At some point or another and probably more than once we are all going to be in an interview situation either as an applicant or interviewer. The more we know about the process the better chances we have of recruiting the right person or being hired for that great job!

Types of Interviews Counseling Employment Exit Grievance or Confrontation Group Informational Interrogation Performance Review Persuasive Telephone and Skype

Types of Interviews Counseling Employment Exit Grievance or Confrontation Group Informational Interrogation Performance Review Persuasive Telephone and Skype

Employment Interview Most important type of interview Used to discover information about “Employee ‘fit’, communication skills, job motivation and work related values” Typical interviews involve the person seeking employment and the potential employer.

Group Interview Similar to employment interview Two types –Panel interview: when there are more interviewees than interviewers. Employment would use this type to save time and observer leadership and communication skills. –Board interview: when there are more interviewers than interviewees. Employment would use this type as a way to share responsibility and expertise and to check interviewees answers under stress.

Telephone and Skype Another form of the employment interview. Cuts down on travel costs Very preliminary and commonly used as a screening process.

Performance Review Evaluation of employee’s performance Generally the employee does a self evaluation first than is interviewed and reviewed by employer or management.

Exit Happens when an employee is laid off, fired or quits Beneficial to the company to hear perception employee. Good way to create goodwill for the company or organization

Question Types Interviewer ClosedDirect Interviewee Hypothetical OpenOpen

Question Types (cont.) Situational LeadingLoaded 3 rd Person

Organization: Funnel Open Direct Closed

Organization: Inverted Funnel Closed Direct Open

Organization (cont.) HourglassDiamond

Preparation Be: -Yourself -Intentional -Attentive -On Guard

The Employment Interview Dynamic Research Networking Interviews Calls Follow ups Cold Calls Cover Letter References Static Cover letter Resume Internet Linked in Monster Company job boards Cover Letter ? Dynamic vs Static

Resume Key words Paper Direct and Readable Customizable to need Scanable Simpler Font Asci Less formatting indent

Lies & Truth

Cover Letter Cover letter Customize to Company Person Position

Victory

Interviewee: Preparing for the Interview Once your resumes and letters of application have landed you one or more interviews, it is time to carefully prepare for the interview process.

Have a Positive Attitude Attitude is immensely important. You are a person of worth and Integrity with a genuine right to be considered for the job. Show Confidence Respond openly and honestly Be yourself, no roleplaying

Impression Management An early study found that when a negative impression was created during the first 5 minutes of the interview, applicants were not hired 90% of the time; When a positive impression was created in the first 5 minutes, applicants were hired 75% of the time (Blakeman et al.,1971, p. 57).

Communication successful applicants most often used the following five types of comments, or impression-management techniques (a) describing self in a positive manner (b) describing past events with positive personal stories (c) expressing opinions that agree with the interviewer (d) claiming personal responsibility for successful past events (e) making statements that compliment the company or interviewer

Dress for the Occasion

Be Prepared for Any Type of Interview The Nonstructured Interview The Structured Interview The Hostile or Stress Interview The Group Interview The Video or Virtual Interview

Carefully Plan Answers to Probable Questions Job applicants should do the following… Use technical jargon that is common in their field. Use active, positive, and concrete language. Support answers with specific examples, comparisons, illustrations, and statistics taken from personal experience, coworkers, supervisors, and company publications. Use humor when appropriate. If the interviewer uses humor, you can; if not, don’t. Describe job weaknesses or physical disabilities in a positive manner.

Be Prepared with Questions to Ask the Interviewer Examples of good questions to ask… 1. How creative am I allowed to be on this job? 2. Your company recently experienced a downsizing of 10% of the workforce. What has been the impact on efficiency and customer service? 3. I know there is some turnover in every job. Approximately how many people that you hired in the last 3 to 5 years are still with the company? 4. Would the company support me if I went back to school?

The Interview & The Interviewer

Planning the Interview Get to know the interviewee ahead of time Plan the environment Organize the interview carefully

Planning the Opening Phase Establish rapport Verify basic information Motivate the applicant

The Question-Response Phase Plan specific questions for each area, i.e. open-ended etc. Ask only lawful questions Take notes and keep an accurate record of each interviewee and their answers

Planning the Closing Phase Make sure the interviewee leaves with a positive feeling and knows what to expect Allow time for the interviewee to ask questions

Conclusion

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