PCA Training Needs Assessment November 2011 – March 2012 Conducted by: The 1199SEIU Training and Upgrading Fund In partnership with: 1199SEIU and The PCA Workforce Council

1199SEIU TUF March Methodology for data collection: focus groups and surveys PCA regional focus groups PCA paper surveys PCA Consumer Employer paper surveys PCA Consumer Employer electronic surveys

1199SEIU TUF March Focus groups 9 focus groups held throughout Massachusetts –Amherst, Boston, Brockton, Fall River, Hyannis, Lawrence, Lynn, Springfield and Worcester Total of 98 PCA focus group participants Demographic characteristics of focus group participants mirrored those of survey respondents

1199SEIU TUF March Focus groups: Key Themes ► High enthusiasm for training across the board ►Overall curiosity about certification for different types of training ► Strong interest in comprehensive basic training relating to the PCA Consumer Employer’s personal care and targeted training relating to specific PCA Consumer Employer’s clinical conditions

1199SEIU TUF March Focus groups: Training Topics ► Strong interest in: ●the issue of PCA roles and responsibilities regarding the administration of medication ●the need to learn to work more effectively with PCA Consumer Employers around challenging behavioral issues ●the need to better understand the roles and responsibilities of the day-to-day work of a PCA

1199SEIU TUF March Surveys PCA surveys returned975 PCA Consumer Employer surveys returned 352 PCA Consumer Employer electronic surveys completed 227

1199SEIU TUF March PCA training needs survey, March 2012 PCA Demographics: PCA Age

1199SEIU TUF March PCA training needs survey, March 2012 PCA Demographics: PCA Education What is the highest level of education that you have received?

1199SEIU TUF March PCA training needs survey, March 2012 PCA Demographics: Years as a PCA

1199SEIU TUF March PCA training needs survey, March 2012 PCA Demographics: Employer

1199SEIU TUF March PCA training needs survey, March 2012 PCA Demographics: Past Training

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Education & Non-Clinical Training

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Career Ladder

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Personal Care Skills

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Personal Care Skills

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Clinical Conditions

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: PCA Employer Issues

1199SEIU TUF March PCA training needs survey, March 2012 PCA Training Topics: Training by Priority Survey respondents asked to prioritize top 3 topics of all chosenPCAPCA Consumer Employer survey Personal Care Skills CPR/First Aid XX Medication safety X Nutrition/meal planning preparation XX Proper lifting and transfer techniques X Techniques in personal care-bathing, toileting, dressing, etc. X Clinical Conditions Dementia & Alzheimer's Disease XX Common disabilities X Diabetes XX PCA Employer issues Working with challenging behaviors XX Disability awareness X Communication & boundary setting X